Reviews

4.6 out of 5 4.6
276 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 12, 2018

    We have purchase 8 vehicles from them, they have an excellent service department. Tony is great at his job, keeps customer informed of the process and... costs. No surprises when you pay your bill. They are upfront with the cost; back up the work they do! Plus you get free coffee while you wait.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    December 11, 2018

    Rich Ford did an excellent job on my service, even including an extra item to replace a side marker light for which I brought the part.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    December 7, 2018

    My experience with my truck under your care has always been positive. You have a professional service department which has always kept me informed of what... actions are going to take place and what was done to fix my truck....thank-you. Have a very merry, Merry Christmas John

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    John, we are happy we could make your experience a positive one! At Rich Ford, we value our customers and we look forward to seeing you on your next v...isit. Take care!

  • 5.0 out of 5
    November 28, 2018

    Tiffany was my salesperson, and she was absolutely great. She helped me find a good deal on an f150 that is a dream to drive. I absolutely love my purchase,... and I’m very thankful for Rich Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Daniel, we appreciate your feedback of our Staff's outstanding service! It means so much to us to have earned your trust in our business! We hope... to see you again in the future! Take care!

  • 5.0 out of 5
    September 26, 2018

    We enjoyed our experience at the dealership. Frank Gonzalez was a assume sales rep n took care of us. Would recommend if ur lookibg for a ford to check... out Rich Ford in Albuquerque NM. We are happy with our Ford Fusion and the price was also great. Thanks to Rich Ford n Frank Gonzalez.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Shawn, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more ...than happy to assist you! Safe travels!

  • 4.0 out of 5
    September 25, 2018

    I did think that 2 hours was a long time for an oil change. Other than that, it was fine.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your honest feedback. We hope you choose us again in the future so we can provide you with a five-star experience!

  • 2.0 out of 5
    September 20, 2018

    buying new was most frustrating car buy i have ever had in over 40 years of buying cars. service dept is OK, but dealer hampers the staffs ability to... perform well. Even the service writers and mechanics say they are frustrated case in point - my new $63k F150 was reported to have "swollen" lug nuts at 20k miles. they wanted me to buy $100 new nuts. i said it is a known factory defect and should be replaced under warranty. now at 60k miles, have been told every 5k (during regular oil changes - all service 100% by this dealer) that the lug nuts need to be replaced. service team says they would if they could, but i have to buy them. now shopping for new tires/wheels (with new lug nuts) from anyone other than this dealer. will be shopping for new F150 by year end. not at rich ford ABQ!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Marcus, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a... stellar experience here at Rich Ford. We would like the chance to talk to you further so please do call us at (505) 292-0000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 4.0 out of 5
    September 19, 2018

    Nice staff. Warranty was accomplished and took most of the day and was briefed it would take all day and took all day. Service rep a tad slow to respond... to phone calls, but when did respond very informative and pleasant.

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    Came in for service or repair
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    Dealer Response

    Robert, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to ...give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    September 18, 2018

    Had a problem with the cooling system 2 days after having it serviced. Although reluctant at first to admit the problem could have been caused by them,... they brought the car (Flex) back in and redid the complete service, totally fixing the problem. My car is usually happy after service at Rich Ford, and now we all are. I am very pleased at how Rich Ford treated us and how it turned out. Antonio Maldonado was super.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Jean, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Take care!

  • 5.0 out of 5
    September 18, 2018

    My wife and I truly appreciated working with Mike Otero and Thom Berry. They made our experience simple and very enjoyable. And we are very happy with... our Ford Escape.

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    Shopped for a new car
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    Dealer Response

    Hi Aaron, thank you so much for your positive comments about Rich Ford! Please let us know if there is ever anything else we can do for you! Safe trav...els!

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