Rich Ford Sales

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
410 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 25, 2020

    Mike was great, I got a great deal and the explorer ST is a fantastic SUV. Do not hesitate to visit rich ford, i can?t say enough good things about this... place, they are the place to buy a new car.

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    Does recommend this dealer
    Shopped for a new car
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  • 5.0 out of 5
    May 18, 2020

    I have purchased my last 3 vehicles from Rich Ford and will go there again when j am ready for a new one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit...!

  • 5.0 out of 5
    May 18, 2020

    John did a great job. The F-350 is exactly what we were looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gray, we're pleased to hear everything was completed to your satisfaction! If you have any additional questions about your new vehicle, we will be mor...e than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 17, 2020

    Very surprise my backup camera went out on my 2016 fusion. Thanks to Tony (been going to him since 2013) his service and Rich Ford service is great as... usual. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    David, we are glad Tony could help! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    May 8, 2020

    I took my truck in to have the brakes repaired. I am a Certified Ford technician, but it's not what I do for a living. I was guessing it was the abs... sensor, but without a scanner, couldn't verify that. The diagnosed the truck and called me with the results. ABS sensor needed to be replaced, and possibly the wheel hub if the rings were damaged. I okayed the work. The tech said the hub was fine. He replaced the sensor and the truck works fine.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brian, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy... to hear that your experience reflected this. We hope you continue to choose Rich Ford Sales, Inc. for all your vehicle needs! Take care!

  • 3.0 out of 5
    May 7, 2020

    The buying process was easy. They delivered the truck to my house and picked up my trade in. They brought all the paperwork for me to sign, which I did... at the house. Salesman said he?s go back to the dealer and make copies. It?s been 2 days and they still won?t give me copies of the paperwork with all my signatures. Every time I call he keeps saying he has to check with John(the financial guy) to see if he?s got it ready yet. xxx! It doesn?t take 2 days to make a copy. Other than that it was great service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 17, 2020

    Rich Ford was so helpful in purchasing our new Explorer. During this Corona Pandemic they brought the vehicle to us, made the test drive stress free and... the finance people were great to work with remotely.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2020

    Rich Ford and Rich Fod Edgewood take care of all 3 of my Ford vehicles. I wouldn't go anyplace else. They have have the lowest price on tires. Oil changes,... and other maintenance. Plus their technicians are all factory trained. I would rather go somewhere I can trust than hope someone else knows how to fix my problem.

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    Dealer Response

    Brian, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!

  • 5.0 out of 5
    March 28, 2020

    Had a computer issue updated due to manufacturer recall. Service was quick. Great people at this facility.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Sue, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take... care!

  • 5.0 out of 5
    March 19, 2020

    service was courteous and competent. Bill for service was accurate. Advice was professional and helpful.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Rich Ford Sales, Inc.! If you have any additional n...eeds or questions, we will be more than happy to assist you! Safe travels!

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