Crain Buick GMC of Conway

I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.

I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.

Love the service department great folks to work with

One of the most comfortable and stress free moments ever! They listened to exactly what it was that I wanted and was very patient with my specifics! I was approved and rode off with my brand new 2018 Chevy Malibu. I recommend Crain Chevrolet to anyone who's looking to purchase a car.

A very pleasant, low pressure buying experience. I would recommend this dealership.

Our transaction was handled very professionally from start to finish. Treated with respect, very courteous, and very appreciative of our business. Thank you so much for a wonderful experience. Purchased a new vehicle. Did not have repairs

Folks were friendly and greeted me with a smile - loved the (I don't recall her name) lady at the service writer desk she was so friendly and very helpful

I hate buying vehicles, but I loved this experience. Crain is amazing!

I highly recommend the Crain Team . Top notch sells team no high pressure which is amazing. I love my new 2017 Acadia as much as I love the deal I got . Al and Preston went above and beyond if you are shopping for a new or even a used car this will be your 1st and last stop hands down !!

I have had horrible experiences with car lots before. So I went into this car buying experience very skeptical and guarded. Throughout the entire process Scott was very helpful.. Whenever, we had a question he took the time to answer them completely. He took the time to listen to what we wanted and was looking for. Everyone at Crain was friendly and helpful, I will definitely be recommending them to everyone I know looking for a car.