Reviews
Great
Great job from the whole team at smith ford. Would not do business with any other dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bad internet sales guy
The service department is great. After purchasing 2 vehicles from Smith Ford last year (well over 75K spent), I was ready to upgrade again. Matt the internet sales guy, never calls back, never attempts to help find information on vehicles. The last time I contacted them via the website he replied that he was too busy to deal with me and to go check out other dealers. I find it difficult to understand that you are too busy to at least pass me along to another sales person...I mean I'm trying to give them my hard earned money on a vehicle...guess I'll take his advice and go elsewhere where my business will be appreciated.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Brought vehicle in for service. Dustin and the guys in the service department took care of business. Kudos!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 F150 replaces 2012 F150
Smith Ford is just the type of dealership you want around the corner from you. They are home town friendly, accommodating to the extreme, and customer oriented without fail. Salesman, Roger Langley, is the best! I recommend Roger and Smith Ford without reservation for their excellent customer service, excellent staff, and for making the ordeal of a new vehicle purchase a pleasure. I don't know how the process could be improved upon. Smith Ford is my "go to" dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank Dickerson
Very polite, listened to what I was looking for in a vehicle, went out of there way to satisfy me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Very pleased. Very fast service and as always, very friendly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Went in for a oil change and was treated with respect and courteously. Love these people
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scheduled maintenance service
Timely and complete on scheduled maintenance with explanation of services performed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service 0n a 2011 ford escape
2011 ford escape. everyone was very helpful. service was great. THANKS
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Happy Camper
I had an appointment for the 30K maintenance check. The service advisor took my info, and the Expedition went on it's way in for the service without delay. The wait time was very reasonable, and the waiting room was comfortable. The staff was very friendly. Easy in + easy out. That's the way I like it! It's my pleasure doing business with Smith Ford Inc. in Conway AR.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase