Reviews
Finally! A pleasant car buying experience
New to New Bern & decided it was time to retire the '03 Impala. My wife and I decided to settle on the Escape or another mini suv. I spent considerable time with both & made appointments with both on Saturday for my wife to see which one she liked best. Visited Cella first and Rick showed my "bride" the colors and clearly explained the benefits of the vehicle. After she picked out the color and reviewed the interior she said this is it and no need to go see the CRV. No high pressure from Rick Hamilton along with his sincerity and honesty eliminated us going any further down the road and we closed the deal. Rick, his fellow sales people Rufus and Michelle made us feel like we were part of the family. Well done Rick. ps: being courteous, I called and cancelled the other appointment and did not care for the tone there & will never go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Stickyfoot! We are glad you are happy with your vehicle and your experience. Rick is a great consultant and really reflects the way Cella Ford operates-no pressure and expert product information. And thanks for noticing the rest of the teams' effort. We hope your bride enjoys the new Escape for a long time.
Awsome Dealer!
I had a great experience and a great time with this dealer. How often can you say that about a car dealership! My sales person Rick Hamilton was very courteous, professional and an all around nice guy. There was no pressure to buy which is always a good thing. I recommend Cella to anyone looking for a good honest place to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jason, Thanks for choosing Cella Ford. We know you have a lot of choices and we are really happy you selected us. Here's to many happy miles in your new car. Thanks again, and let us know if you ever need anything from us.
great service
I AM 67 YEARS OLD AND HAVE BOUGHT MORE CARS THAN I CAN REMEMBER. THIS EXPERIENCE IS ONE OF THE BEST IF NOT THE BEST. RICK HAMILTON, THE SALESMAN, AND THE SALES MGR. WERE VERY EASY TO DEAL WITH AND VERY PROFESSIONAL. I WOULD NOT HESITATE TO RETURN AGAIN OR TO RECOMMEND TO FRIENDS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerry, Thank you very much for your business and kind words. Rick is a great guy and reflects how we like to do things at Cella Ford. Please let us know if you need anything, we want to keep you happy. Thanks.
Best in the area
A true test of a satisfied customer is will he/she return as well as recommend others. I purchased my 2014 5.0 GT on November 13th from Cella and Rick Hamilton, Sales Consultant. The purchase and delivery experience was top shelf! I made the purchase after visits to two other dealerships in the area, trading a 2010 GT. Cella's deal was the best of the three, no pressure. I love the car, I love the followup, I will return for my next car and I will recommend others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mustang Fan, Glad you are loving your car! Thanks for letting us know. We try hard to make buying a car a good experience and Rick keeps it simple and straight forward. Let us know if you need anything, we want you to be a customer for life.
Great experience!!
Had a great experience all the way around, and I LOVE my car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey BBonner! Thanks for your business and the review. We're happy to hear you are loving your new car. That's what it's all about. Please let us know if you need anything down the road, we want to be the dealership you choose everytime, for service and sales. Thanks again.
Great selection of pre-owned vehicles
Very happy with my puchase of my Pre-owned vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great selection
Great selection of F-150's. I had a great experience getting my new truck.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rob, we're glad to hear you are enjoying your new truck and we are happy we were able to earn your business. Thank you for your business and the kind comments. Let us know if you need anything.
Great Dealership
I was very satisfied with our purchase. There was no pressure to purchase the car and they were very helpful with the car buying process. I will be going back to my next car here!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sam, thank you for your great review. We work hard to make sure that our customers get the help and information they need. We think that when customers get the information they need, we usually get a win-win in the buying process. Thanks again and be sure to let us know when you need anything.
Great Sales Personal & No Pressure to Purchase
We are on our 5th car purchse and service all at Cella Ford. All the staff members are very friendly & helpful. Excellant customer service & No pressure to Purchase. They always take the time to be sure that I have exaclty what i'm looking for. Sales Staff Puts on NO PRESSURE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, jhspier. At Cella Ford we really appreciate your business, especially the repeat business. It means a lot to us that you have come back so many times and we hope to help you anytime you need it, in service and in the sales department. Thanks again, we'll be here when you need us.
Very Helpful
I am in the review process of looking for a car I lost in an accident. Their sales staff has provided me with a lot of reviews and product information. Every question I have had they were prepared to give me an excellant answer that has made me want to look further at a few vehicles and I will return to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase