Garcia INFINITI

4.7
(223 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
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Sales Service
Monday 7:00am–6:00pm 7:00am–5:30pm
Tuesday 7:00am–6:00pm 7:00am–5:30pm
Wednesday 7:00am–6:00pm 7:00am–5:30pm
Thursday 7:00am–6:00pm 7:00am–5:30pm
Friday 7:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed

Inventory

Reviews

4.7
(223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garcia INFINITI from DealerRater.

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5.0

The Infiniti team is awesome.

The Infiniti team is awesome. They are respectful and treat me like an important customer.

5.0

The Infiniti team is awesome.

The Infiniti team is awesome. They are respectful and treat me like an important customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and are glad to hear that our team has provided you with excellent service. Thank you for the 5 stars, and take care!

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5.0

Great experience with a professional and courteous sals

Great experience with a professional and courteous sals representative, Patrick H. He helped us pick out an awesome vehicle and was upfront and honest with us. We highly recommend this dealership.

5.0

Great experience with a professional and courteous sals

Great experience with a professional and courteous sals representative, Patrick H. He helped us pick out an awesome vehicle and was upfront and honest with us. We highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars, Frank! We're thrilled to hear that Patrick provided you with a great experience and helped you find the perfect vehicle. We appreciate your recommendation and look forward to serving you again in the future!

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1.0

The dealership did not meet my needs at all, and I felt

The dealership did not meet my needs at all, and I felt disrespected by the sales manager.

1.0

The dealership did not meet my needs at all, and I felt

The dealership did not meet my needs at all, and I felt disrespected by the sales manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are saddened to hear that you did not receive the high-quality service our team is known for. We’d love to learn more about your experience with us and invite you to reach out to our Management Team at (505) 217-3000 so that we can have the opportunity to provide you with the 5-star service you deserve!

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1.0

I wish I could give them 0 stars.

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back.

1.0

I wish I could give them 0 stars.

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We’re disheartened to receive your review, as we always want our customers to have an exceptional experience with us. We’d love for the opportunity to provide you with the quality care you deserve and invite you to reach out to Brandon Pierce from our Management Team at (505) 217-3000. We look forward to the chance to speak with you personally and hope to hear from you soon!

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5.0

I've been a customer for almost 20 years.

I've been a customer for almost 20 years. Garcia Infinity, my service tech and Patrick Hornef are all top notch and I couldn't ask for better customer service.

5.0

I've been a customer for almost 20 years.

I've been a customer for almost 20 years. Garcia Infinity, my service tech and Patrick Hornef are all top notch and I couldn't ask for better customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to receive your great review and to have had you as a customer for nearly 20 years! We’ll be sure to pass on your kind words to the team, and we look forward to continuing to work with you in the future. Thanks again, and we wish you all the best!

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5.0

This is a great place to buy a vehicle!

This is a great place to buy a vehicle! Everyone was so attentive and helpful. I would recommend this dealership to anyone looking for a new car.

5.0

This is a great place to buy a vehicle!

This is a great place to buy a vehicle! Everyone was so attentive and helpful. I would recommend this dealership to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, we're glad to hear that the team was so helpful! Thanks for your recommendation, and we wish you all the best!

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5.0

The Service Department was awesome.

The Service Department was awesome. I was treated with respect. I was very happy with how my car is running.

5.0

The Service Department was awesome.

The Service Department was awesome. I was treated with respect. I was very happy with how my car is running.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jesse, thank you for leaving us such a great review! We’re glad to hear that you’re happy with the service and how your car is running. We hope to have the opportunity to provide you with excellent service again in the future but until then, take care!

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5.0

Thank you, Garcia Infiniti!

We always feel welcomed Garcia Infiniti - that’s why we’ve been dealing with them for years. Leonard in the service department always explains everything. From sales to service, their professionalism shows!

5.0

Thank you, Garcia Infiniti!

We always feel welcomed Garcia Infiniti - that’s why we’ve been dealing with them for years. Leonard in the service department always explains everything. From sales to service, their professionalism shows!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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5.0

The people at Infiniti are friendly, courteous and very

The people at Infiniti are friendly, courteous and very knowledgeable. They have always been quick to address any concerns that we have had.

5.0

The people at Infiniti are friendly, courteous and very

The people at Infiniti are friendly, courteous and very knowledgeable. They have always been quick to address any concerns that we have had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 stars, we’re so glad to hear that the team has provided you with friendly and courteous service!

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5.0

I have taken my car to Garcia Infiniti to be serviced

I have taken my car to Garcia Infiniti to be serviced since I purchased it in 2017. I have always received excellent service at a fair price. A loaner car is provided without extra charge. I used it to get to work and then to return to the dealer after work to pick up my vehicle. It makes it convenient to get my car serviced.

5.0

I have taken my car to Garcia Infiniti to be serviced

I have taken my car to Garcia Infiniti to be serviced since I purchased it in 2017. I have always received excellent service at a fair price. A loaner car is provided without extra charge. I used it to get to work and then to return to the dealer after work to pick up my vehicle. It makes it convenient to get my car serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your kind words with us! We’re thrilled to hear that the team has been able to provide you with convenient, high-quality service! Thanks for the 5 stars, and take care!

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