Garcia INFINITI

This was the BEST car leasing experience I can recall. We drove from out of state 7hrs.and spent the night.Coming in the next morning everyone had gone out of their way to prepare as much of the paperwork and car prep possible before our arrival, knowing we had a long drive home. There was no last minute haggling or pressure. Another dealer had tried to obtain this same vehicle for us with added "accessories" added to the cost that were not on the vehicle but would be added to their inflated cost along with transportation fees,which would likely have been inflated as well. When negotiating with Brandon before our commitment, it was a frank and courteous discussion with the understanding that if we could get a better deal elsewhere he understood and if he could do better we would be open to hearing from him, the ownership came through and Brandon contacted me at 8am, and we were enroute a couple of hours later. Kudos to the Garcia ownership for choosing to negotiate and for having such a wonderful sales staff. Our only regret is that we won't be visiting due to the distance. As an aside I'd like to mention how dog friendly they are. Our Golden Retriever had come with us and was dealing with motion illness from the ride and the lack of grass anywhere. Someone picked him a fistful of grass and brought him water to drink. Needless to say they also made a fuss over Wally and endeared us even more. We are brand loyalists with this our 6th Infiniti. We have owned Lexus', Escalades, Jaguars, and Suburbans, but Infiniti has become our go to vehicle for quality and value!

The Infiniti team is awesome. They are respectful and treat me like an important customer.

Great experience with a professional and courteous sals representative, Patrick H. He helped us pick out an awesome vehicle and was upfront and honest with us. We highly recommend this dealership.

The dealership did not meet my needs at all, and I felt disrespected by the sales manager.

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back.

I've been a customer for almost 20 years. Garcia Infinity, my service tech and Patrick Hornef are all top notch and I couldn't ask for better customer service.

This is a great place to buy a vehicle! Everyone was so attentive and helpful. I would recommend this dealership to anyone looking for a new car.

The Service Department was awesome. I was treated with respect. I was very happy with how my car is running.

We always feel welcomed Garcia Infiniti - that’s why we’ve been dealing with them for years. Leonard in the service department always explains everything. From sales to service, their professionalism shows!

The people at Infiniti are friendly, courteous and very knowledgeable. They have always been quick to address any concerns that we have had.