Russell Barnett Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 19, 2018

    I can call at any given day and they will get my car in for repair. Also if needed I can get a car to drive at no cost to me. They have treated me like... Ford family. I will continue to get my services done here. And buy our next vehicle here.

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  • 5.0 out of 5
    April 14, 2018

    Terrific experience today! Drove down from Brentwood, as I very put off by new leadership at Ford of Franklin. MUCH better experience here! Took... home my new 2018 F350 Lariat. LOVE IT! Honest people, easy to work with.

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    Shopped for a new car
    Did make a purchase
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  • June 9, 2014

    Really enjoyed the experience. Very direct and professional. Very nice after the games some dealers play. I will definitely contact first when I need my... next car!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2017

    We've bought several vehicles from Russell Barnett & have never been disappointed. From the sales floor to the service dept. It is nothing of yeah you... bought it now go away. You buy from here you become family & they go out of their way to continue that. We're not just customers for sales or service but a part of a family & grateful.

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    Came in for service or repair
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  • 5.0 out of 5
    November 8, 2016

    Would not have my vehicle serviced anywhere else! The best hands down! David and Chris are always helpful and attentive to my needs. Have done business... here for years and will continue to do so! ??

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look fo...rward to seeing you again!

  • 5.0 out of 5
    November 1, 2016

    We have purchased three vehicles from Russell Barnett Ford in Winchester Tn. Each purchase was a pleasant no nonsense straight up experience. We met Oskar... Quintanilla on the first buy. He worked so hard to get things working for us that we knew from then on that we would always seek him out. He positively changed any negative concept we had of a car salesman. The same is true of everyone else involved in the process. we tell all our friends and family about this Russell Barnett Ford in Winchester. We love the Ford Expedition. It is a fantastic Vehicle.

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    Shopped for a new car
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  • 4.0 out of 5
    October 16, 2016

    4 star, because I believe that if you look closely you could find a way to improve. Don't know how yet, but you can.

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    Shopped for a new car
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  • 5.0 out of 5
    July 29, 2016

    everything great-anthony is alway great to deal with

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    Shopped for a new car
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    Dealer Response

    Linda, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 30, 2016

    Purchased a 2016 f150, very nice truck. Withen six months upgraded camper and traded f150 for f350 diesel. Both trucks served their purpose. Love the... f350. Received fair value on the f150 toward trade.

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    Shopped for a new car
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    Dealer Response

    We're so happy you enjoyed working with our staff, Terry! Drive safe, and we'll see you on the road.

  • 5.0 out of 5
    May 24, 2016

    I?ll start with our story: We are senior citizens who were looking to downsize our large truck to something more manageable. We stopped at Russell Barnett... Ford after non-gratifying experiences at other dealerships in Huntsville, Al. It didn?t take long for us to understand that we had found the right dealership. The sales personnel and all others with whom we met were more than cordial and gracious. It really didn?t feel as though we were at a normal car dealership at all. Rudy, our sales representative, made us feel more than welcomed without the usual sales pressures and tactics. The trade and sale was straight forward and precise. All paperwork and necessary documentation were completed by the staff and then a few signatures. We had to ask, ?Is that it?? The answer was yes, but before we left, a new-buyer picture was in order, again making us feel like part of their family. Our Ford Focus Titanium Hatchback purchase is everything we hoped for and more; comfort, great ride and maneuverability, fantastic gas mileage, and of course, styling. Thanks to all the staff at Russell Barnett Ford in Winchester, Tennessee for a smooth and hassle free car buying experience. You guys are great! We will highly recommend this dealership to those that may be seeking a vehicle purchase. Once again, it is great to be back in a Ford product!

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