Reviews
Write a reviewScalped out of state traveler
Service shop took advantage of an out of state traveler. They charged $390 labor to replace a flex line to the brake master cylinder for less than a hours actual work. It did require bleeding half of the system and a new line. The whole system had been totally flushed by Kelly Ford in Florida for $111.95 a couple of weeks before.
Scalped out of state traveler
Service shop took advantage of an out of state traveler. They charged $390 labor to replace a flex line to the brake master cylinder for less than a hours actual work. It did require bleeding half of the system and a new line. The whole system had been totally flushed by Kelly Ford in Florida for $111.95 a couple of weeks before.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Will buy at RB again
Felt like I was becoming part of the family as opposed to the transactional attitude of other dealers. Best vehicle purchase I’ve ever had. I’ll be back for my next vehicle purchase.
Will buy at RB again
Felt like I was becoming part of the family as opposed to the transactional attitude of other dealers. Best vehicle purchase I’ve ever had. I’ll be back for my next vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast and great customer service
I can call at any given day and they will get my car in for repair. Also if needed I can get a car to drive at no cost to me. They have treated me like Ford family. I will continue to get my services done here. And buy our next vehicle here.
Fast and great customer service
I can call at any given day and they will get my car in for repair. Also if needed I can get a car to drive at no cost to me. They have treated me like Ford family. I will continue to get my services done here. And buy our next vehicle here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David Thayer & Barnett Ford AWESOME
Terrific experience today! Drove down from Brentwood, as I very put off by new leadership at Ford of Franklin. MUCH better experience here! Took home my new 2018 F350 Lariat. LOVE IT! Honest people, easy to work with.
David Thayer & Barnett Ford AWESOME
Terrific experience today! Drove down from Brentwood, as I very put off by new leadership at Ford of Franklin. MUCH better experience here! Took home my new 2018 F350 Lariat. LOVE IT! Honest people, easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Family
We've bought several vehicles from Russell Barnett & have never been disappointed. From the sales floor to the service dept. It is nothing of yeah you bought it now go away. You buy from here you become family & they go out of their way to continue that. We're not just customers for sales or service but a part of a family & grateful.
Awesome Family
We've bought several vehicles from Russell Barnett & have never been disappointed. From the sales floor to the service dept. It is nothing of yeah you bought it now go away. You buy from here you become family & they go out of their way to continue that. We're not just customers for sales or service but a part of a family & grateful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service Department!!
Would not have my vehicle serviced anywhere else! The best hands down! David and Chris are always helpful and attentive to my needs. Have done business here for years and will continue to do so! ??
Great Service Department!!
Would not have my vehicle serviced anywhere else! The best hands down! David and Chris are always helpful and attentive to my needs. Have done business here for years and will continue to do so! ??
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
The perfect stop for all vehicle needs
We have purchased three vehicles from Russell Barnett Ford in Winchester Tn. Each purchase was a pleasant no nonsense straight up experience. We met Oskar Quintanilla on the first buy. He worked so hard to get things working for us that we knew from then on that we would always seek him out. He positively changed any negative concept we had of a car salesman. The same is true of everyone else involved in the process. we tell all our friends and family about this Russell Barnett Ford in Winchester. We love the Ford Expedition. It is a fantastic Vehicle.
The perfect stop for all vehicle needs
We have purchased three vehicles from Russell Barnett Ford in Winchester Tn. Each purchase was a pleasant no nonsense straight up experience. We met Oskar Quintanilla on the first buy. He worked so hard to get things working for us that we knew from then on that we would always seek him out. He positively changed any negative concept we had of a car salesman. The same is true of everyone else involved in the process. we tell all our friends and family about this Russell Barnett Ford in Winchester. We love the Ford Expedition. It is a fantastic Vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales and Service
4 star, because I believe that if you look closely you could find a way to improve. Don't know how yet, but you can.
Sales and Service
4 star, because I believe that if you look closely you could find a way to improve. Don't know how yet, but you can.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
oil change
everything great-anthony is alway great to deal with
oil change
everything great-anthony is alway great to deal with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Al, was very helpful, great sales person.
Purchased a 2016 f150, very nice truck. Withen six months upgraded camper and traded f150 for f350 diesel. Both trucks served their purpose. Love the f350. Received fair value on the f150 toward trade.
Al, was very helpful, great sales person.
Purchased a 2016 f150, very nice truck. Withen six months upgraded camper and traded f150 for f350 diesel. Both trucks served their purpose. Love the f350. Received fair value on the f150 toward trade.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy you enjoyed working with our staff, Terry! Drive safe, and we'll see you on the road.