Volvo Cars of Memphis

Derek Thomas has been service department point of contact since 2018 for my XC90 T6 R-Design. He always goes above and beyond for me whether its setting up a loaner car or ensuring my vehicle service is done as fast as possible. He's definitely my go to service coordinator anytime I bring my Volvo in for service.

Jacques Smith was the best. He was very personable and answered all of our questions. Their was not the presumed rush or sales pitch upon entering. To be honest it was a very enjoyable. Everyone at the dealership seemed like family, which made the experience all that much better.

Derek Thomas was prompt and attentive to my service request. Derek Thomas also corrected a service recall on my vehicle which saved me having to make a separate appointment for the service recall. Enjoyed Derek Thomas taking care of my vehicle needs.

My fantastic experience with Marcus and CJ was amazing!!! This was my first Volvo and I’m very pleased with my beautiful vehicle. XC60. I was treated so well, both gentlemen answered my questions and conducted themselves with a professional attitude. Marcus and CJ are knowledgeable of the product, highly intelligent and efficient. With all the gray hairs I have given them🤓,These two gentlemen made me very grateful to be a part of the Volvo family. I look forward to worrying them again ❤️ Thank Marcus CJ and Michelle rock ⭐️

I have been a customer of Volvo of Memphis since they opened. They are hands down the best dealership around. The facility is always immaculate, the staff is always nice, and the service writers always know what they are talking about. I cannot say enough good about them and their service.

Jacques Smith was very personable and helpful during my initial visit and each follow-up visit. He answered all questions and gave me sufficient time to make a decision without pressuring me. James Rogers assisted Mr. Smith during his absence and provided me with additional information and assistance in a very pleasant and accommodating manner.

I was VERY impressed with the service department and team at Volvo. They were all professional, caring and SUPER NICE. Derek was amazing and he listened to my issues and treated me with RESPECT

Derek Thomas set up my visit, provided a loaner car and called as soon as my car was serviced! Although I had a problem with A/C traveling home, he scheduled me to return the next morning and the service was taken care of immediately! In both visits everyone was professional and never hesitated to see that my car was in perfect working order!

Eric at Volvo Memphis always provides exceptional service. He arranged for pick up and drop off of my vehicle. He followed up with call to discuss findings and was able to answer questions. I share with my family and friends the service that you guys provide. It's one thing to buy a great car having a great service department REALLY makes the difference.

Derek Thomas assisted me and went the extra mile. He was patient and knowledgeable. While replacing the recalled part, he noticed I needed brake pads which I agreed to replace. While performing the service, another part broke, which he repaired at no charge. I appreciated his professionalism.