Reviews
Excellent service from the team that assisted me,
Excellent service from the team that assisted me, especially José Sosa and Antonio Garza. Recomended
Excellent service from the team that assisted me,
Excellent service from the team that assisted me, especially José Sosa and Antonio Garza. Recomended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Recently had my second oil change and other than trying
Recently had my second oil change and other than trying to sell me an oil additive which I’ve never experienced anywhere the service was good
Recently had my second oil change and other than trying
Recently had my second oil change and other than trying to sell me an oil additive which I’ve never experienced anywhere the service was good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We genuinely appreciate your continued trust in choosing us for your vehicle maintenance needs. It's wonderful to hear that your second oil change service met your expectations and that our team provided good care for your vehicle. We understand that additional product recommendations aren't always what customers are looking for, and we appreciate your honest feedback about that experience. Your input helps us better understand how to serve our customers while maintaining the quality service you've come to expect.
I am writing to formally express my dissatisfaction with
I am writing to formally express my dissatisfaction with the service experience my mother and I endured at Vandergriff Chevrolet, an experience I would not wish on any customer. Beginning in October and extending into the new year, I assisted my mother with her vehicle repair, which became a prolonged and frustrating ordeal rather than a routine service matter. The process was marked by poor handling, inconsistent communication, and decisions that placed an unnecessary burden on my mother. While I acknowledge that Service Manager Jason made efforts to correct issues in the ninth hour and provide assistance, the overall experience was significantly impacted by the conduct of team member Charlie Lewis. Despite repeated interactions, Mr. Lewis continued to display fast talking and disingenuous behavior that undermined trust and contributed to ongoing confusion throughout the repair process. In addition, we were denied the opportunity to use an email promotional discount that had been sent to us based on previous work performed at your dealership. This discount should have been honored, yet it was not applied or meaningfully addressed. Compounding these issues, a loaner vehicle was not offered or made available during a repair period that lasted approximately 30 total days. This lack of transportation support caused significant inconvenience and further frustration, especially given the extended timeline of the repair. More concerning is the current condition of the vehicle. After the initial repair, the car had to be returned twice within a matter of three days due to improper diagnostics. At this point, additional problems have surfaced, leading us to believe the vehicle may have been misdiagnosed from the start. From our perspective, it appears that the original diagnostic approach may have been insufficient, raising concerns that subsequent issues are now being addressed after the fact. This gives the impression that accommodations noted on paper may not have reflected a complete or accurate repair of the vehicle. Customers should not have to repeatedly return their vehicle for the same or related issues, nor should they feel uncertain about the accuracy of diagnostics after such an extended service period. I am submitting this complaint so that Vandergriff Chevrolet can fully review what occurred, address the service practices and communication failures involved, and take corrective action to prevent this type of experience from happening to other customers. We expect accountability, transparency, and meaningful improvement. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, Dameon Sipho On behalf of my mother
I am writing to formally express my dissatisfaction with
I am writing to formally express my dissatisfaction with the service experience my mother and I endured at Vandergriff Chevrolet, an experience I would not wish on any customer. Beginning in October and extending into the new year, I assisted my mother with her vehicle repair, which became a prolonged and frustrating ordeal rather than a routine service matter. The process was marked by poor handling, inconsistent communication, and decisions that placed an unnecessary burden on my mother. While I acknowledge that Service Manager Jason made efforts to correct issues in the ninth hour and provide assistance, the overall experience was significantly impacted by the conduct of team member Charlie Lewis. Despite repeated interactions, Mr. Lewis continued to display fast talking and disingenuous behavior that undermined trust and contributed to ongoing confusion throughout the repair process. In addition, we were denied the opportunity to use an email promotional discount that had been sent to us based on previous work performed at your dealership. This discount should have been honored, yet it was not applied or meaningfully addressed. Compounding these issues, a loaner vehicle was not offered or made available during a repair period that lasted approximately 30 total days. This lack of transportation support caused significant inconvenience and further frustration, especially given the extended timeline of the repair. More concerning is the current condition of the vehicle. After the initial repair, the car had to be returned twice within a matter of three days due to improper diagnostics. At this point, additional problems have surfaced, leading us to believe the vehicle may have been misdiagnosed from the start. From our perspective, it appears that the original diagnostic approach may have been insufficient, raising concerns that subsequent issues are now being addressed after the fact. This gives the impression that accommodations noted on paper may not have reflected a complete or accurate repair of the vehicle. Customers should not have to repeatedly return their vehicle for the same or related issues, nor should they feel uncertain about the accuracy of diagnostics after such an extended service period. I am submitting this complaint so that Vandergriff Chevrolet can fully review what occurred, address the service practices and communication failures involved, and take corrective action to prevent this type of experience from happening to other customers. We expect accountability, transparency, and meaningful improvement. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, Dameon Sipho On behalf of my mother
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand how frustrating extended service experiences can be, especially when communication and support fall short of expectations. Our intention is always to provide thorough, transparent, and considerate service that allows customers to feel confident their vehicle is properly cared for. Feedback like this helps us identify areas to improve processes, communication, and overall customer experience. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 if you’d like to discuss your concerns further.
Drove 70 miles to look at a couple of trucks, once the
Drove 70 miles to look at a couple of trucks, once the salesman Moe learned that I was just looking and not purchasing that day he would not even let me take them for a test drive. Very disappointing, I will not be back.
Drove 70 miles to look at a couple of trucks, once the
Drove 70 miles to look at a couple of trucks, once the salesman Moe learned that I was just looking and not purchasing that day he would not even let me take them for a test drive. Very disappointing, I will not be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We understand how important it is to feel welcomed and supported when visiting from a distance, regardless of purchase timing. Our intention is always to allow guests the opportunity to explore vehicles and gather information comfortably. Feedback like this helps us refocus on providing a consistent and respectful experience for everyone. If you’d like to share more, please reach out to Chris Snyder at Csnyder02@vtaig.com or 817-689-5801.
Joseph my service adviser had great customer service and
Joseph my service adviser had great customer service and made sure that my Vette was serviced properly and even made sure that my center console was rapaired
Joseph my service adviser had great customer service and
Joseph my service adviser had great customer service and made sure that my Vette was serviced properly and even made sure that my center console was rapaired
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear about your positive experience with our service team. It's wonderful to know that your service adviser provided exceptional customer care and ensured your Corvette received the proper attention it deserved. We're especially pleased that the center console repair was completed to your satisfaction. Your feedback about the quality service you received means a great deal to us at Vandergriff Chevrolet. We appreciate you taking the time to share your experience and look forward to continuing to serve you and your vehicle's needs.
Very helpful and took his time to show me vehicle that I
Very helpful and took his time to show me vehicle that I was looking for
Very helpful and took his time to show me vehicle that I
Very helpful and took his time to show me vehicle that I was looking for
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited to hear about your positive experience with us. Your feedback about receiving helpful service and having someone take the time to show you the vehicle you were looking for means so much to our team. We understand how important it is to feel supported when searching for the right vehicle, and we are thrilled that we could provide you with the attentive service you deserved. Thank you for choosing Vandergriff Chevrolet and for taking the time to share your experience with others.
Damien my service advisor is the best in the business,
Damien my service advisor is the best in the business, highly recommended for your service needs. 100% customers satisfaction. Been over 7 years and only asked for Damien to get your vehicle service needs.
Damien my service advisor is the best in the business,
Damien my service advisor is the best in the business, highly recommended for your service needs. 100% customers satisfaction. Been over 7 years and only asked for Damien to get your vehicle service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are ecstatic to hear about your outstanding experience with your service advisor! Having a trusted professional who consistently delivers exceptional service makes all the difference, and it's wonderful that you've built such a strong relationship over seven years. Your loyalty and continued trust in requesting the same advisor speaks volumes about the quality of service you receive. We truly appreciate customers like you who take the time to share their positive experiences, and we're thrilled that we continue to meet your vehicle service needs with complete satisfaction.
I had a wonderful experience with Jordy.
I had a wonderful experience with Jordy. He was really helpful, explained this very well to me and my father. Helped me get the lowest deal possible.
I had a wonderful experience with Jordy.
I had a wonderful experience with Jordy. He was really helpful, explained this very well to me and my father. Helped me get the lowest deal possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us. We're thrilled to hear about your positive visit and that our team member provided such excellent service. It's wonderful to know that you received clear explanations throughout the process and that we were able to help you secure a great deal. Your satisfaction means everything to us, and we truly value customers like you who take the time to recognize outstanding service. We look forward to serving you again in the future.
If you need to buy a vehicle near Arlington, TX you need
If you need to buy a vehicle near Arlington, TX you need to come see Ms. Wendy Martinez at Vandergriff Chevrolet where she will do her best to get you a good deal on your next vehicle purchase. I highly recommend Ms. Wendy for your next vehicle purchase where she will take care of you with above beyond customer service skills!
If you need to buy a vehicle near Arlington, TX you need
If you need to buy a vehicle near Arlington, TX you need to come see Ms. Wendy Martinez at Vandergriff Chevrolet where she will do her best to get you a good deal on your next vehicle purchase. I highly recommend Ms. Wendy for your next vehicle purchase where she will take care of you with above beyond customer service skills!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are ecstatic to hear about your wonderful experience with our team! It's fantastic to know that you received exceptional service and were able to secure a great deal on your vehicle purchase. We take great pride in going above and beyond for our customers, and it's clear that our commitment to outstanding customer service made a positive impact on your experience. Your recommendation means the world to us, and we're thrilled that you felt so well taken care of during your visit. Thank you for choosing us for your automotive needs!
One star — classic bait and switch.
One star — classic bait and switch. I was lured in by a 2020 Ford Escape, single owner, ~100K miles, listed for just under $6K. Perfect first car for our child, or so we thought. I submitted an online request, called right when they opened, and Ben Sherman from internet sales confirmed it was available and set an appointment. After driving over an hour, I checked in and was handed off to Ricky. He gathered my info, made me wait, then claimed the car was “in inventory but nowhere to be found.” Instead, he tried showing me other cars in that price range — none of which were safe or acceptable. When I asked for a manager, Jerry appeared and suddenly declared the Escape had already been sold. Yet, as of this review, the same 2020 Ford Escape is still listed on their website. This dealership clearly values short‑term scams over customer trust or loyalty. Take your money elsewhere.
One star — classic bait and switch.
One star — classic bait and switch. I was lured in by a 2020 Ford Escape, single owner, ~100K miles, listed for just under $6K. Perfect first car for our child, or so we thought. I submitted an online request, called right when they opened, and Ben Sherman from internet sales confirmed it was available and set an appointment. After driving over an hour, I checked in and was handed off to Ricky. He gathered my info, made me wait, then claimed the car was “in inventory but nowhere to be found.” Instead, he tried showing me other cars in that price range — none of which were safe or acceptable. When I asked for a manager, Jerry appeared and suddenly declared the Escape had already been sold. Yet, as of this review, the same 2020 Ford Escape is still listed on their website. This dealership clearly values short‑term scams over customer trust or loyalty. Take your money elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed to hear that you feel this way about your experience. We understand your frustration, and your concerns are important to us. We take situations like this seriously as they do not reflect the level of service we strive to provide. Your feedback helps us identify areas where we can work to improve our processes and communication. Please contact Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this matter further and work toward a resolution.
When we walk into a dealership, we’re not simply buying a car — we’re looking to build a relationship that extends far beyond the purchase. After‑sales support, services, oil changes, and ongoing care are all part of that relationship. It should begin with honesty and integrity, because when those values fall short, everything else inevitably falls apart. To add to my earlier review: while we were considering the vehicle, both my wife and I submitted requests. I called the dealership that morning, but she did not. A couple of hours after the incident I described, my wife received an email stating the vehicle was available and inviting her to schedule an appointment. This was confusing, since Jeff had already told me the vehicle was sold. Seeking clarity, she asked for a video of the car itself. Instead, she received a video of someone speaking into the camera, which only added to her confusion. She eventually gave up, leaving us with the impression that the misrepresentation was still ongoing. Our resolution is already clear: not just this dealership, but the entire Vandergriff group has lost our trust and will no longer be in our good books — for us, our friends, and our family. How you choose to rebuild from here is entirely up to you. Honesty and trust are not qualities that can be restored overnight, but with consistent effort they can be rebuilt. We sincerely wish you the best in getting back on track.