Don Ledford Automotive

4.4 out of 5 (4.4) 38 reviews

Dealer on Cars.com since September 2017

Currently in stock!

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Today's Hours

Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.4 out of 5 4.4
38 lifetime reviews.
  • 2015 GMC Sierra 1500 Purchase
    March 23, 2015

    I went in to the dealership with the intention of test driving a GMC Sierra 1500 to see how it compared with the Ford F150. Within 5 minutes of arrivi...ng I was inside the GMC I was interested in and leaving the dealership on a test drive. The salesman was knowledgeable about the truck, and very friendly. I decided on the test drive that I liked the GMC better and would be purchasing one (albeit I didn't realize it would be that day :) ). I asked for a quote on my trade in to see how it compared to others I had received, and had one in about 45 minutes from arriving back to the dealership. The number I received was in the ball park of where I needed to be, so I decided to ask for a price on the truck. I was a cold walk in off the street, and the salesman I was working with at that time had an appointment with another customer who was coming in from out of town and to Don Ledford's credit the transition between my original salesman and his fellow team member was smooth and painless. I did not have to rehash anything, and the original salesman even came by every so often to see how the process was going. After we discussed what the price would be I decided to get a financing quote as I was satisfied with the price as I understood it. Full disclosure, there was some confusion as to the price in question, but to Don Ledford's credit they realized there was a miss communication and promptly not only corrected it, but met me more than mid way between what the understood price was, and what the intended price was. I give this dealership a lot of credit on this, they could have just walked away and chalked this up to a loss, but instead they worked with me and got me a very solid deal on a truck I really wanted. I would highly recommend this dealership to anyone, they are friendly, are willing to work with you, and at no point did I feel like I was being snowed and pressured. With a back up in the financing area, they even stayed more than 90 minutes after closing to get the deal done.

    5.0 out of 5
    Customer Service
    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Sierra 1500 Owner for your positive description of your buying process here at Don Ledford Automotive. We try every day to take the stress ...out of a major purchase and work deals your way to give the best possible customer experience. I'm happy you are enjoying your purchase. I'm sure your experience with our service department will also be a great one but please let me know if we can help you in any way. Thanks again, Debbie Ledford Melton Dealer Principal


  • 5.0 out of 5
    2015 Corvette warranty service.
    March 27, 2018

    My 2015 'Vette developed a shudder in the tranny, which is common to this vehicle, the dealership promptly fixed it under warranty. Very well managed ...and courteous dealership, highly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thanks for your praise and kind comments about our team. Our Don Ledford Customer Care Team is always so thrilled to have such a great review with... positive feedback also knowing our Guest are completely satisfied makes our day. To show our appreciation we have a gift for you on your next visit. Thanks again for the recommendation, and have an amazing day!


  • 5.0 out of 5
    Oil Change and Service
    March 21, 2018

    Thanks to Mr. Rittenhouse I trust Don Ledford to service my car. He is the reason I know my car will be taken care of in a most professional way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with our team! We appreciate your feedback and taking the time to give us a 5 star ratin...g. To show our appreciation we have a gift card waiting for you on your next visit. Thanks again for the great review.


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $32.95 and up*

    Brake Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2017

We have a proud family-owned tradition of excellence and that continues today. Our goal is to be the place of choice for all of your vehicle and service needs. Whatever your needs, we promise to be there for you, for years to come.

Thank you for visiting,

Debbie Ledford Melton

"We say YES!"
Don Ledford Automotive
4595 N Lee Hwy Cleveland, TN 37312
New (855) 778-2902
Used (866) 415-2481
Service (877) 468-4770
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