Reviews
Great customer service.
Great customer service. Upfront and does not waste your time. Highly recommend everyone. Go see Ray.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Randall Ford is a nice and clean dealer and employees who
Randall Ford is a nice and clean dealer and employees who are helpful, courteous and effective at their jobs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was meet at the was a smiling face, had made an
Was meet at the was a smiling face, had made an appointment to test drive a Maverick. Ethan was great, he listen to me explain what I was looking. He selected two vehicles and we drove them. I feel any pressure and tag teaming. He was upfront with everything. Randall Ford did a great hire in Ethan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service department practices are all wrong Untruthful
Service department practices are all wrong Untruthful Appointments mean nothing. Communication is not good at all.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
dalton and jordan were awesome olson was above average.
dalton and jordan were awesome olson was above average. would recommend. will buy my next one their.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Billy, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!
Dealership management promised I would receive my EV Tax
Dealership management promised I would receive my EV Tax credit when I filed taxes, they failed to uphold their side by not reporting correct or any info to the IRS( which violates) the consumer rights Law! They also will not reach back out to me (Jordan) in finance tells me every day he is calling and gives me same story. Do not!!!! I repeat do not buy here unless you like dishonest dealership managers. Daniel is the only one who tried helping me and they still pushed him away.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Colten, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Randall Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers’ comments seriously so we hope that you’ll give us a call so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Chris Davis, General Sales Manager, at 479-424-3039.
Dealership refused to give me tax credit at point of
Dealership refused to give me tax credit at point of sale. Promised I could get tax credit at tax time but the dealership failed to submit the time of sale to the IRS. The dealership isn’t being very responsive and Jordan in finance has told me every day he is going to call and has not done anything. I’ve reached out to sales managers as well and have not heard anything. Seems the only one that tried doing anything was the salesman Daniel who has been the help I’ve received. I do not recommend buying here , they only care about getting their money and not helping you get yours even through consumer law requires them to do so. Do not !!!!! I repeat do not buy from Randall Ford unless you want dishonesty from management.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Authentic thourogh efficient customer supportive friendly
Authentic thourogh efficient customer supportive friendly caring aim to please definitely recommend to everyone I know
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and friendly atmosphere.
Professional and friendly atmosphere. The facility is immaculate and shows the attention to detail and customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hayden was a great help!
Hayden was a great help! I was happy to get my new ford edge! I love my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car