Reviews
Sales team was top notch and finance team did a great job finishing the sale.
Sales team was top notch and finance team did a great job finishing the sale.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Made an appt 2 weeks ago for 3/27/26. I arrive and am told the appointment is only to get in line, not to diagnose problem and that it would be an additional 48 hours not counting today, in other words tuesday of the following week. This needs to be mentioned when booking apps. I could have dropped it off on Monday and picked it up at the same time and not been without my truck over a 3 day weekend. Competing dealer is wrapping it up now, same day no appt. Do better when communicating with customers so we can plan accordingly.
Made an appt 2 weeks ago for 3/27/26. I arrive and am told the appointment is only to get in line, not to diagnose problem and that it would be an additional 48 hours not counting today, in other words tuesday of the following week. This needs to be mentioned when booking apps. I could have dropped it off on Monday and picked it up at the same time and not been without my truck over a 3 day weekend. Competing dealer is wrapping it up now, same day no appt. Do better when communicating with customers so we can plan accordingly.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service by Kyle and Daniel. They sent out of their way to find the Bronco I was looking for.
Excellent service by Kyle and Daniel. They sent out of their way to find the Bronco I was looking for.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone i dealt with at Bob Moore Ford in Okcy was very friendly. Robert Hooks, the salesman i bought my pickup was very knowledgeable and neither he or the sales manager tried to pressure me at all. I will recommend them to my friends.
Everyone i dealt with at Bob Moore Ford in Okcy was very friendly. Robert Hooks, the salesman i bought my pickup was very knowledgeable and neither he or the sales manager tried to pressure me at all. I will recommend them to my friends.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won’t take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won’t even take it on trade because of the accident history. Buyer beware—inspect everything and make sure you are completely satisfied before signing anything, because they won’t help you afterward.
Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won’t take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won’t even take it on trade because of the accident history. Buyer beware—inspect everything and make sure you are completely satisfied before signing anything, because they won’t help you afterward.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won’t take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won’t even take it on trade because of the accident history. Buyer beware—inspect everything and make sure you are completely satisfied before signing anything, because they won’t help you afterward.
Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won’t take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won’t even take it on trade because of the accident history. Buyer beware—inspect everything and make sure you are completely satisfied before signing anything, because they won’t help you afterward.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Robert Hooks was our truck salesman and he is a pro that we highly recommend. Courteous, thorough, experienced, and efficient. We were able to purchase our truck in a quick and easy transaction.
Robert Hooks was our truck salesman and he is a pro that we highly recommend. Courteous, thorough, experienced, and efficient. We were able to purchase our truck in a quick and easy transaction.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dealership was clean, everyone was friendly. We worked with Carl and he was fantastic. He was willing to send us videos of the vehicle since we live a distance away, before we came to purchase it.
Dealership was clean, everyone was friendly. We worked with Carl and he was fantastic. He was willing to send us videos of the vehicle since we live a distance away, before we came to purchase it.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Carl was extremely good to help us get the best deal possible with his help we are very thankful .Haven?t had the time to experience the F-150 yet but I will soon
Carl was extremely good to help us get the best deal possible with his help we are very thankful .Haven?t had the time to experience the F-150 yet but I will soon
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff Gann the Service Manager went above all my expectations when both a tech and a service advisor failed to communicate the service performed. Jeff Gann immediately rectified the situation and spared no time or expense to perform the required maintenance. With his complete assurance, he took care of my travel needs, expedited my work and allowed me to relax during this crucial time. As soon as possible, my 2024 F450 Platinum Edition was returned to me far better than when I brought it in. I only trust Bob Moore on all maintenance and service for my very complex vehicle. I will continue to purchase all new Ford vehicles from Bob Moore in the future. Thank you for having such strong leadership in place. Your focus on customer service is an example for all dealers to follow.
Jeff Gann the Service Manager went above all my expectations when both a tech and a service advisor failed to communicate the service performed. Jeff Gann immediately rectified the situation and spared no time or expense to perform the required maintenance. With his complete assurance, he took care of my travel needs, expedited my work and allowed me to relax during this crucial time. As soon as possible, my 2024 F450 Platinum Edition was returned to me far better than when I brought it in. I only trust Bob Moore on all maintenance and service for my very complex vehicle. I will continue to purchase all new Ford vehicles from Bob Moore in the future. Thank you for having such strong leadership in place. Your focus on customer service is an example for all dealers to follow.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair