Automax Del City

I found a Kia Optima on USAA's car buying service, it was located at AutoMax in Del City. I was immeditately excited because last year I purchased a vehicle from there. Lillian O'kouri was my sales rep. I was looking forward to working with her again. I clicked on the car I was interested in (2013 Kia Optima) & Lillian called me the next morning. I went in and test drove the car & less than 3 hrs later I was driving away, very happy, very pleased! I knew what I wanted and Lillian helped me get it. She is kind, courteous and very professional. She is not pushy or controlling. She helps the customer get what they want & ensures it is the best.

This place is awsome place! Specialy for military people who start lifes in OK. They know how to deal with Us.. Thank you specialy miss Lillian Kouri! thank you!

They did whatever it took to sale me a car. They gave me what I wanted.

This is the 2nd vehicle I have purchased at this dealership, (a new Hyundai in 2006 then this one which was a slightly used 2013 model), and have nothing but good things to say about the staff there..I was walking around looking at the Pickups on the lot when I was approached by Cody who ask if there was anything he could help me with--(NO Pressure), just showed me the trucks and explained anything I ask him about..I had been to several other dealer by then (because I was looking for a truck, and Hyundai does not build one) and really wasn't expecting to find one at Automax..Was pleasantly surprised when I was driving by to see exactly what I was looking for..Cody got the keys--we test drove it, then talked about price, once again no pressure, I was given a excellent price with a very fair price on my trade in..Visited with Abe in finance and the whole deal was done and I was out the door in less than an hour..I would HIGHLY recommend this dealership to anyone looking in the OKC area...

I bought my first Hyundai from here and I really was not impressed. I received a call from Lilian about the prospect of trading in my current car for a new one. I found the experience refreshing. what a difference a salesperson can make. I loath buying cars, but it is just a necessary evil in life. I also never considered taking the time to fill one of these out, but I will say with certainty I would return to work with Lilian again.

This was my first experience buy at Automax in Midwest city. Over all it was a pleasurable experience. The two gentlemen who helped me were very polite and courteous. They helped me find the vehicle I was looking for. I will most likely buy from them again. Jeanna White also assisted me on the phone she was also very nice. Thanks again for a nice experience.

This is our Third vehicle purchased at AutoMax in Del City. We had went in one evening and Reggie was helping us. He tried very hard to find the right Santa Fe for us even trying to get one from Tulsa brought in so we could look at it. The next day when we went in he had not been able to get the Santa Fe from Tulsa but kept look for one that would work for us and was not Gray. He brought out the red Santa Fe that we had been looking at the night before and told us to take it out for a test drive again and talk about it. When we came back from the test drive Cody started working on getting a price we would all agree on. It has always been a good experience working with AutoMax in Del City everyone is always so friendly and we all ways take it back for them to service it. Scott in the shop has went out of his way to help us in any way he could on the service. I'm sure we will get our next vehicle from them too.

We had been corresponding with several dealerships of different brands and models before we decided to pay one an actual visit. We dropped into the Automax Hyundai dealership and met Rodney Hawkins. A couple of test drives later, we walked out with a 2013 Elantra. Our search had ended. We found Rodney to be an excellent salesperson and individual. He was concerned with more than just making a sale. He was actually concerned that we would be satisfied with our purchased, and kept reenforcing the fact that if we are dissatisfied at any time, the company will make it right. We believed him. That is why we now have a 2013 Elantra parked in our garage.

After doing extensive research on 4 vehicles, I decided that I wanted the Hyundai Veloster. I started searching the web site of dealerships. When I was on the web site for Automax at Del City, OK, a service representative came on, we discussed the interest rate which was advertised at 2.9%. She asked me to complete an application and was told that the financial personal saw no reason for me to not qualify for the 2.9% interest. She then told me to ask for the manager when I arrived at the dealership and he would give me a good deal this was on June 22, 2013. I drove a 100 miles to look at the vehicles that were in stock. Upon arrival I was approached by a salesman and told him I was told to ask for the manager. He took me inside and I never saw the manager. I told him I wanted the Veloster Turbo but not the orange color that were in stock. All of a sudden he’s talking with someone and says that a silver one will be coming in the next day. I asked about one with a sunroof and was told the Turbo didn’t have come with that. I also wanted the back-up camera and was told that I didn’t that it wasn’t helpful. Because the price was $3000.00 more than what was on the lot and $1000.00 less than the one I built online I told him I wanted to think about it. He said what’s to think about and kept after me until I consented to the car. After completing the paper work I asked for the keys to my car back and was told that I would be driving one of their vehicles because they didn’t want any more mileage on mine. I came away from there with the worst experience every at a dealership. I feel like because I was a woman they took advantage of me. I should have been over joyed, this was the first new vehicle I had purchased in 20 years. I received an email requesting me to critique my experience, which I did voicing the same concerns I have in this letter. I never heard anything from the dealership. About 30 days after the purchase I decided to check the web site where the critique was, there was a response from the general manager with his email address and phone number. I emailed him and never heard anything from him. After having the car for 45 days without receiving my title or payment book, I called the dealership to talk with the general manager and he immediately turned me over to the financial personal. I was told by him that everything had been returned (not once did they try to contact me about my address). When the paper work had been completed he had put my physical address and not my P.O. Box. I had told him to begin with that I do not receive mail at my physical address it had to be the P.O. Box. But here is another example of the way I was treated. He gave me the number of the finance company for me to contact and explain this to mix up to. I was 12 days late on my payment and still do not have the title to purchase my tag. (Which will have incurred interest for being delinquent.) I really do love my car and would love it more if it had everything I had wanted to begin with but due to my experience with this dealership this is my first and last time to buy a Hyundai.

This is my second vehicle purchased at AutoMax in Del City. Both times I found the buying process to be stream-lined and simple. Lilian helped make this such a nice experience; I definitely recommend purchasing your Hyundai at AutoMax in Del City.