Reviews
Clay was truly amazing to work with.
Clay was truly amazing to work with. He was honest and straight up which is something we really appreciated. We drove all the way from Wilmington to buy a Tahoe from him. Clay had the Tahoe cleaned and paperwork ready to go. He was organized and on his A-game, he has most definitely earned our future business.
Clay was truly amazing to work with.
Clay was truly amazing to work with. He was honest and straight up which is something we really appreciated. We drove all the way from Wilmington to buy a Tahoe from him. Clay had the Tahoe cleaned and paperwork ready to go. He was organized and on his A-game, he has most definitely earned our future business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
didn't inform me the transmission temperature gauge was
didn't inform me the transmission temperature gauge was still inoperable. Paid $139 for nothing
didn't inform me the transmission temperature gauge was
didn't inform me the transmission temperature gauge was still inoperable. Paid $139 for nothing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I DO NOT RECOMMEND THIS SIDE SHOW OF A BUSINESS, BOUGHT
I DO NOT RECOMMEND THIS SIDE SHOW OF A BUSINESS, BOUGHT A 2018 GMC PICKUP A COUPLE A WEEKS AND THE VEHICLE HAD DAMAGE ON THE FRONT BUMPER, TOLD THE SALESMAN THAT HAD TO BE FIX OR THERE WAS NO DEAL, THEY SAID THEY COULD FIX IT , THEY TRIED PULLING OUT THE DENT IN THE CHROME BUMPER AND IT LOOKS TERRIBLE, GO TO PICK IT UP AND BASICALLY WAS TOLD SORRY THATS ALL THEY COULD DO WHEN THEY WAS PAID IN FULL(35000) UP FRONT, THIS IS BAIT AND SWITCH AS FAR AS IAM CONCERNED, TERRIBLE WAY TO DO BUSINESS IN MY OPINION, DO YOUR SELF A FAVOR AND GO TO DOUG HENERY AND TELL THEM BILLY SENT YOU
I DO NOT RECOMMEND THIS SIDE SHOW OF A BUSINESS, BOUGHT
I DO NOT RECOMMEND THIS SIDE SHOW OF A BUSINESS, BOUGHT A 2018 GMC PICKUP A COUPLE A WEEKS AND THE VEHICLE HAD DAMAGE ON THE FRONT BUMPER, TOLD THE SALESMAN THAT HAD TO BE FIX OR THERE WAS NO DEAL, THEY SAID THEY COULD FIX IT , THEY TRIED PULLING OUT THE DENT IN THE CHROME BUMPER AND IT LOOKS TERRIBLE, GO TO PICK IT UP AND BASICALLY WAS TOLD SORRY THATS ALL THEY COULD DO WHEN THEY WAS PAID IN FULL(35000) UP FRONT, THIS IS BAIT AND SWITCH AS FAR AS IAM CONCERNED, TERRIBLE WAY TO DO BUSINESS IN MY OPINION, DO YOUR SELF A FAVOR AND GO TO DOUG HENERY AND TELL THEM BILLY SENT YOU
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Billy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (252) 558-1728 to discuss your concerns, as your satisfaction is of utmost importance to us.
Everyone in the dealership is friendly.
Everyone in the dealership is friendly. They always are eager to help whether it is for service or to purchase a vehicle
Everyone in the dealership is friendly.
Everyone in the dealership is friendly. They always are eager to help whether it is for service or to purchase a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'll be back
I ordered parts for a repair. Dropped off the car Tuesday morning, it was ready that same day. Come Friday Check engine light on again A/C off due to high engine temperatures. They were troubleshooting needless to say not on Target this time.
I'll be back
I ordered parts for a repair. Dropped off the car Tuesday morning, it was ready that same day. Come Friday Check engine light on again A/C off due to high engine temperatures. They were troubleshooting needless to say not on Target this time.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, West Phelps, Sales Manager, 252-756-2150
Excellent Communication
The communication between and Tim and Waverly was the best we have had in any line of business in years. Both called me back with answers in less than 30 minutes and went out of their way to keep us in the loop with any and every detail. They worked with the parts and service department to have our truck ready and installed accessories we wanted added before schedule pick up time without us having to babysit them one bit. This is how a business should operate and it definitely shows. Even being 2 hours away I will tell anyone and will contact them moving forward in purchasing vehicles and maybe even service if my local dealers don't get it together and work like this dealership does. Chevrolet/GM needs to take note on this dealership they know how to operate for the customer it was a breath of fresh air we have been looking for coming from a die hard Chevrolet family.
Excellent Communication
The communication between and Tim and Waverly was the best we have had in any line of business in years. Both called me back with answers in less than 30 minutes and went out of their way to keep us in the loop with any and every detail. They worked with the parts and service department to have our truck ready and installed accessories we wanted added before schedule pick up time without us having to babysit them one bit. This is how a business should operate and it definitely shows. Even being 2 hours away I will tell anyone and will contact them moving forward in purchasing vehicles and maybe even service if my local dealers don't get it together and work like this dealership does. Chevrolet/GM needs to take note on this dealership they know how to operate for the customer it was a breath of fresh air we have been looking for coming from a die hard Chevrolet family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mitchell, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, West Phelps, Sales Manager, 252-756-2150
Pleased
I always trust Phelps to take care of my cars. They do a good job and are personable.
Pleased
I always trust Phelps to take care of my cars. They do a good job and are personable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Micheal, and thank you for this great review! We're happy to hear that Phelps took care of you! They are a great asset and we appreciate all that they do. Sincerely, West Phelps, Sales Manager, 252-756-2150
Purchase of a new vehicle at Phelps Chevrolet
Very pleasant. Sales persons were knowledgeable, courteous and efficient,
Purchase of a new vehicle at Phelps Chevrolet
Very pleasant. Sales persons were knowledgeable, courteous and efficient,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas! It is great to hear about your recent service experience. I will certainly pass on your feedback to our sales team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, West Phelps, Sales Manager, 252-756-2150
Always positive!
Always great! Great people have always worked at Phelps and treat us like friends and family!
Always positive!
Always great! Great people have always worked at Phelps and treat us like friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pam, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, West Phelps, Sales Manager, (252) 558-1742
Tire replacement
Perfect! I had a wonderful experience . They were courteous & friendly , as always .
Tire replacement
Perfect! I had a wonderful experience . They were courteous & friendly , as always .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phillip, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, West Phelps, Sales Manager, (252) 558-1742