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Phelps Chevrolet

(53 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (252) 931-8654 (252) 931-8654
Used (252) 558-1521 (252) 558-1521
Service (252) 558-1501 (252) 558-1501

Inventory

See all 294 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2011.
For us "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership!
"Nobody Beats Our Prices NOBODY!!"

Service center

Phone number (252) 558-1501

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

(53 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phelps Chevrolet from DealerRater.

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Very satisfied with my recent purchase. Traded my 2021 Tahoe for a new Traverse! Sales made it a smooth experience. Friendly staff highly recommend!

Very satisfied with my recent purchase. Traded my 2021 Tahoe for a new Traverse! Sales made it a smooth experience. Friendly staff highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amber, we're happy you found our staff to be so supportive during your experience here at Phelps Chevrolet, INC.. We are always more than happy to assist you if anything else comes up. Take care!

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Fast service, great people. They try their best to take care of their customers. I highly recommend them

Fast service, great people. They try their best to take care of their customers. I highly recommend them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The sales team at Phelps is outstanding. Clay worked with us to find the right truck for our family. No pressure, just professional guidance. Overall a great truck buying experience.

The sales team at Phelps is outstanding. Clay worked with us to find the right truck for our family. No pressure, just professional guidance. Overall a great truck buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience at Phelps in Greenville NC. Thomas and Joseph were great to work with. Including some other men but I dont remember their name. I wanted a specific car and they got it in for me!

I had a great experience at Phelps in Greenville NC. Thomas and Joseph were great to work with. Including some other men but I dont remember their name. I wanted a specific car and they got it in for me!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Macy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Took two months to get the paperwork. Sure would have been nice to test drive the car before I purchased it. "Business manager" sure needs a lesson in transparency processes.

Took two months to get the paperwork. Sure would have been nice to test drive the car before I purchased it. "Business manager" sure needs a lesson in transparency processes.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joe, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (252) 558-1728.

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Took my car in to repair the AC. It was to be kept for several days so I had to wait for my husband to come pick me up which was going to take a hour. The owner saw that I had been sitting there awhile. He introduced himself and then introduced us to Mr. Thomas Cayton. Those two are quite a pair as salesmen. The service was great and Mr. Cayton was very professional and helpful. I would recommend this Chevrolet dealership for purchase of a new car or for service. There is no other car than a Chevrolet. Make sure you are looking to buy a car before you meet up with the sales team of Cayton and Phelps. They are excellent.

Took my car in to repair the AC. It was to be kept for several days so I had to wait for my husband to come pick me up which was going to take a hour. The owner saw that I had been sitting there awhile. He introduced himself and then introduced us to Mr. Thomas Cayton. Those two are quite a pair as salesmen. The service was great and Mr. Cayton was very professional and helpful. I would recommend this Chevrolet dealership for purchase of a new car or for service. There is no other car than a Chevrolet. Make sure you are looking to buy a car before you meet up with the sales team of Cayton and Phelps. They are excellent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Was very impressed with the service We received from our salesman Joseph Barnes. He was very knowlegeable about the vehicle I purchased. Help set up several options on my vehicle. Best vehicle purchase I have ever experienced.

Was very impressed with the service We received from our salesman Joseph Barnes. He was very knowlegeable about the vehicle I purchased. Help set up several options on my vehicle. Best vehicle purchase I have ever experienced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I went into the dealership for a simple oil change. I did not have an appointment, but they were able to work my car in.

I went into the dealership for a simple oil change. I did not have an appointment, but they were able to work my car in.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jerry, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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David was amazing. He helped me get a great truck at a great price. Recommend this dealership 1000%. Everyone from sales to finance and everyone in between was friendly and helpful.

David was amazing. He helped me get a great truck at a great price. Recommend this dealership 1000%. Everyone from sales to finance and everyone in between was friendly and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Katrine, we're happy you found our staff to be so supportive during your experience here at Phelps Chevrolet, INC.. We sincerely value your business and look forward to your next visit!

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1. They will try to stall you for hours 2. You will get a garbage offer on your trade no matter the condition and lie to your face what it's worth. 3. The salesmen will get an attitude if you push for a deal 4. READ THE CONTRACT VERY CAREFULLY The dealership isn't interested in moving inventory unless they can take you for max prices. They will leave inventory on the lot for months despite many offers. They will get an attitude if you Insist on features you want. I failed to make a deal with them and I went back to make another offer and the salesman said to me I have nothing for you before I said anything. On my first visit I said to another salesman I just have questions about a vehicle and he kept trying to write a contract without talking with me about my questions. The managers are just plain dirty and will play word games to reinforce the game the salesman was playing. I'm not saying everyone their is that way but everyone I spoke to was. My cousin got the same treatment that same month. He bought a couple of new trucks elsewhere. Do yourself a favor and shop elsewhere. If you do shop there don't let them con you into believing your offer is unreasonable, unless of course it actually is. Do your research before you go. Know the value of your trade and Insist on the out the door price.

1. They will try to stall you for hours 2. You will get a garbage offer on your trade no matter the condition and lie to your face what it's worth. 3. The salesmen will get an attitude if you push for a deal 4. READ THE CONTRACT VERY CAREFULLY The dealership isn't interested in moving inventory unless they can take you for max prices. They will leave inventory on the lot for months despite many offers. They will get an attitude if you Insist on features you want. I failed to make a deal with them and I went back to make another offer and the salesman said to me I have nothing for you before I said anything. On my first visit I said to another salesman I just have questions about a vehicle and he kept trying to write a contract without talking with me about my questions. The managers are just plain dirty and will play word games to reinforce the game the salesman was playing. I'm not saying everyone their is that way but everyone I spoke to was. My cousin got the same treatment that same month. He bought a couple of new trucks elsewhere. Do yourself a favor and shop elsewhere. If you do shop there don't let them con you into believing your offer is unreasonable, unless of course it actually is. Do your research before you go. Know the value of your trade and Insist on the out the door price.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (252) 558-1728 at your earliest convenience to discuss how we can turn this experience into a positive one.

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