Phelps Chevrolet

Drove 70+ miles with my family to buy a minivan from this dealer. Could not initially agree on a price after 1 hour so we were walking out when Waverly... stopped us. The difference in agreement was $749.00. He wanted to know why I was not flexible on my price and I stated that I would not finance more than a fixed amount. After speaking for a few more minutes, he told the salesman to go ahead and sell the van. 1 1/2 hours later the finance manager tells me the monthly payment and I inquired as to the figure I had agreed to verbally with Waverly ... turns out it was $249 higher than we had agreed. 2 1/2 hours later with a 6, 5 and 2 year old I had to now decide if $249 was worth wasting that amount of time. I decided that the amount of time we had already spent would be a waste for $249. However, this process showed the lack of integrity of Phelps and we will never do business together again. - FYI, the vehicle turned out to be missing several key parts that an initial walk through would not detect ... including a spare tire.

I ordered a new 2018 Traverse and it was lost in transit. Mike Phelps did not know what had happen and then found out it had been damaged after days of... tracing it down. Thomas Clayton was the salesman and was great to work with. He did an outstanding job to make the deal go smoothly. I feel Chevrolet should have offered something for having to wait days to find out the new Traverse had been damaged. It was luck that Mike Phelps found another one since the Cajun Red was hard to find and that is why I had to order one and wait weeks only to find out it had been damaged in transit and not knowing if I would be able to get one before months later. That was the only disappointing part of the transaction. .

Very Happy with the service, Me and my spouse have bought our vehicles only from this dealer in the past 6 years

I recieved an extremely polite and professional phone the morning after my request. Unfortunately I got cold feet and didnt pursue the sale.

Friendly. Oil change took about an hour with an appointment. Nice waiting area with free coffee and TV. Clean facilities.

very professional and friendly. go out of their way to help. would highly recommend to all my friends and family members.

Service department is always top notch. They have always answered any and all questions patiently and professionally. I highly recommend Phelps Chevrolet

Phelps Chevrolet is a superb Dealership. Service with a smile, friendly and always provides outstanding service. Great buying experience from start to... finish.

Waverley was a pleasure to work with. Great place and people. Would definitely recommend others to Phelps dealership!!! Love my new ride also!

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