Very Happy with the service, Me and my spouse have bought our vehicles only from this dealer in the past 6 years
Beware of this dealer
Drove 70+ miles with my family to buy a minivan from this dealer. Could not initially agree on a price after 1 hour so we were walking out when Waverly stopped us. The difference in agreement was $749.00. He wanted to know why I was not flexible on my price and I stated that I would not finance more than a fixed amount. After speaking for a few more minutes, he told the salesman to go ahead and sell the van. 1 1/2 hours later the finance manager tells me the monthly payment and I inquired as to the figure I had agreed to verbally with Waverly ... turns out it was $249 higher than we had agreed. 2 1/2 hours later with a 6, 5 and 2 year old I had to now decide if $249 was worth wasting that amount of time. I decided that the amount of time we had already spent would be a waste for $249. However, this process showed the lack of integrity of Phelps and we will never do business together again. - FYI, the vehicle turned out to be missing several key parts that an initial walk through would not detect ... including a spare tire.
New car purchase
I ordered a new 2018 Traverse and it was lost in transit. Mike Phelps did not know what had happen and then found out it had been damaged after days of tracing it down. Thomas Clayton was the salesman and was great to work with. He did an outstanding job to make the deal go smoothly. I feel Chevrolet should have offered something for having to wait days to find out the new Traverse had been damaged. It was luck that Mike Phelps found another one since the Cajun Red was hard to find and that is why I had to order one and wait weeks only to find out it had been damaged in transit and not knowing if I would be able to get one before months later. That was the only disappointing part of the transaction. .
Joyce - Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, West Phelps, Sales Manager, (252) 558-1742
A True Southern Gentlemen
I recieved an extremely polite and professional phone the morning after my request. Unfortunately I got cold feet and didnt pursue the sale.
Thank you so much for taking the time out of your day to share your experience with everyone. We believe in courteous and professional customer service and I'm glad that our team made such a great impression on you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, West Phelps, Sales Manager, (252) 558-1742
Efficient and friendly Dealership
Friendly. Oil change took about an hour with an appointment. Nice waiting area with free coffee and TV. Clean facilities.
We appreciate your marvelous feedback, Delores. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Regards, Phelps Chevrolet Team
treated very nice always do whatever it takes to m
very professional and friendly. go out of their way to help. would highly recommend to all my friends and family members.
Craig, we cannot thank you enough for your wonderful review of Phelps Chevrolet and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Regards, Phelps Chevrolet Team
Service department is always top notch. They have always answered any and all questions patiently and professionally. I highly recommend Phelps Chevrolet
Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Phelps Chevrolet! Regards, Phelps Chevrolet Team
Phelps Chevrolet is a superb Dealership. Service with a smile, friendly and always provides outstanding service. Great buying experience from start to finish.
Thank you for writing about your visit with us, Tia! We are happy to hear that the team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Phelps Chevrolet Team
Waverley was a pleasure to work with. Great place and people. Would definitely recommend others to Phelps dealership!!! Love my new ride also!
Thank you for leaving this remarkable feedback, Tobin. We appreciate your comments and are happy to hear that Waverley was able to meet your needs. At Phelps Chevrolet, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Phelps Chevrolet Team
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We appreciate the kind words, Joshua. We look forward to seeing you again in the future! Regards, Phelps Chevrolet Team