Reviews
What a disappointment.
What a disappointment. Worked with a salesman on a truck that was in transit, had everything done with the numbers and credit for financing. Had a deal made, waiting for the truck to arrive and drive over 3 hours to complete the sale and pick up but they over sold the truck. The dealership let another buyer put a deposit on it and texted me that they were sorry but someone else got the truck. This dealership should have something in place for this not to happen! Again, WHAT A DISAPPOINTMENT!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tim Branch General Manager tbranch@BobHowardAuto.com
Bob Howard Service
Great people fast service my salesman was there even to see how everything was going with the new truck and he showed us some new features on the high country trucks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -The Bob Howard Chevrolet Team
Better trained staff absolutely no customer service
Better trained staff absolutely no customer service skills, purchased vehicle and not within 2 days check engine light comes on then it was snowball effect. They sold me a lemon card and to top it off the sales team had the nerve to blame service as if they don’t work together. Not a caring environment very selfish I will not be back. Stay away from Scott bowman used car mgmt and the sales women Cynthia. Both a joke!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you. Tim Branch General Manager
Super Service Dept
My pickup was ready in less than 24 hours, with no appointment. I appreciate the helpful service staff at Bob Howard Chevy! I couldn’t ask for a better experience, thanks Brandon. BK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -The Bob Howard Chevrolet Team
Service
Got service appointment quickly. Excellent work adding some custom equipment to my car. Good price for the labor. Fast and friendly. Would use them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -The Bob Howard Chevrolet Team
Bob Howard Service
The Bob Howard Service Team took care of our needs. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. -The Bob Howard Chevrolet Team
Wonderful service!
Needed a battery change for a hybrid car, which can be difficult and expensive. Came in at 4 and they got it done before 5 and for less than everyone else was wanting to charge me. Taylor was exceptional, highly recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that <STAFFER FIRST NAME/S> <was/were> able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, <INSERT PERSONALIZED SENTENCE HERE>. -The Bob Howard Chevrolet Team
Very satisfied customer!
Got my truck fixed in an expeditious time frame. Happy with services provided and glad they actually checked what my warranty covered and thank goodness for it. Very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -The Bob Howard Chevrolet Team
Great
Great Everything!! Great People!!! Great Service!!! Great Company!!! In & out just like that. Making sure your good while waiting. Loved it. Great experience for real
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. -The Bob Howard Chevrolet Team
GM car service - regular and single time problems.
Good communication throughout the service experience. Easy drop-off and pick-up. When something is not as expected upon pickup, the service department always resolves remaining or newly-detected issues.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!