Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

Good luck getting service. Quoting three weeks for oil changes, three MONTHS for everything else. Service is okay, if you can wait long enough to get in. Dealership never seems busy, so not sure what the problem is. If they are really that busy, they need to hire more mechanics. If they simply don't want to service vehicles, they're doing a great job driving away business. Will go elsewhere from now on.

I purchased my Jeep brand new from Lithia Santa Fe. The sales staff was great, the financing worked out nice and I really loved the Jeep. Unfortunately, I've had plenty of problems and have needed to take it for service multiple times (Warranty). Now, somethings jacked up with the charging system and the battery keeps going dead. After multiple attempts to call, I never received an answer form the service Dept. If you let the phone ring about 40 times you will get an answering machine but don't expect a call back. I had to drop off the vehicle since it's basically undriveable. The service administrator (A nice Kid, worked with him before) told me they are taking appointments for February and won't be able to look at my vehicle for 4 Weeks. Now I have to figure out where to borrow a vehicle for a month, going into the Thanksgiving holiday. Systemically, it's an issue of manufacturing problems and shortage of service techs. In summary, the people are great. However, consider the servicing issues before purchasing a vehicle.

Very dissatisfied with the extended warranty they sold me, can't believe I purchased it been waiting for a tire replacement for 3+ weeks, and all I get is apologies and no rwsults, do not purchase the extended warranty it's a rip off.

Service department completely ignores our calls. Lithia has had our Eco-diesel Gladiator since August 20, 2024. It is in for repair of a failed fuel pump. They have not given us a single status report. Completely unsatisfactory service.

HORRIBLE SERVICE- they want to sell you a car but impossible to get serviced. Go somewhere else.

Today completed a service recall on my 2022 Grand Cherokee L. Turnaround time was two and a half hours, wow. I was kept up with progress and time-line. Robert Anaya was explained process and completion with professionalism and friendliness. Offered his services for advice and gave tips on vehicle menu options. All other employees were very friendly during waiting period. Great attention and service!

I contacted Ram dealers from Amarillo, Lubbock, Roswell, Clovis, Portales, and finally Lithia in Santa Fe looking for a honest and fair price for a 2500 diesel. Mark Martinez was the only salesman (of 7 total across NM and Tx) to give me the straight price for my trade and a new 2500 without needing to haggle down from MSRP. Their website lists all their truck prices (discounted way more than other dealers as well) without needing a salesman to call you as well. I chose to drive 3.5 hours to do business at this dealership and I recommend you do the same. I couldn’t be happier.

Went into parts department on 3-15-23. Had to ring a doorbell to get someone to come to counter. The kid that showed up didn't welcome me. Only rolled his eyes and asked what you want. I said I needed just a keyfob replacement. That I only needed the plastic part with new keypad. He said can't you read the sign. He was pointing at a sign on a pice of plexy glass that read must have vin number. He went on to say no vin number no service and walked off. I went to leave but my wife continued to the counter to get an answer. She rang doorbell once again and waited. This time another kid came out from behind the door. She explained once again what we were needing. He said he needed the vin to order, cut and program a new key fob for 285.00. I said that was ridiculous for I only needed a cover replacement. He said you can't get it that way anywhere. That I had to pay thier price. I said never mind and left. While sitting in the parking lot in less than 5 minutes I was able to order a two pack replacement from Amazon for 23.00. I got the replacement parts today and they worked great. I definitely won't be back and do any business with this dealership including buying my next Dodge. I happily drive to Albuquerque before you ever get my business or my family and friends if I can spread the word.

Yet again this service department is slow, unresponsive, and unhelpful. I orignally bought this car in September. It went wrong within 24 hours. I took it into Lithia and they took 3 weeks to fix it, and left me without a vehicle for half that time. After returning it to me, it ran fine for 5 weeks, and then went wrong again. I called them for a diagnostic appointment, wait is 2 weeks. This is slow, but understandable. I asked them whether they would definitely actually do the diagnostics when I brought it in, and was told that they would do the diagnostics. I called back a week later to double check that they definitely would do the diagnostics when I brought the car in, and was reassured that they would do the diagnostics. When I brought the car in on 13th December, I was told that they could not do the diagnostics, and they would have to make me an appointment at Subaru. Of course, wait for an appointment is another 2 weeks (28th Dec). Finally got car back 10th Jan. Car went wrong again 20th Jan. This time took it straight to Subaru as advised by Lithia. Car is finally fixed (4th March) but the service contract I purchased require an email from Lithia to Subaru and this has to be from the service rep who is away and apparently noone else can send this email. Do not understand why noone else can deal with this. Incredibly frustrating experience. Slow, unresponsive, unhelpful.

Worst car buying experience EVER. No one answers the phone, left multiple messages no one calls back. If someone picks up they immediately put you on hold. Steve the salesman is very grouchy and rude someone give the man a hug. 2 months later and I'm still waiting for my owners manuel. Just pathetic.