Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

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2.4
(269 reviews)
Visit Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
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Service Sales
Monday 8:00am–5:00pm 8:30am–7:00pm
Tuesday 8:00am–5:00pm 8:30am–7:00pm
Wednesday 8:00am–5:00pm 8:30am–7:00pm
Thursday 8:00am–5:00pm 8:30am–7:00pm
Friday 8:00am–5:00pm 8:30am–7:00pm
Saturday 8:00am–5:00pm 8:30am–7:00pm
Sunday Closed 11:00am–5:00pm
New (505) 340-3882 (505) 340-3882
Used (505) 227-8569 (505) 227-8569
Service (505) 219-4925 (505) 219-4925

Inventory

See all 318 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2015.
While we could try to think of an all-encompassing response we prefer to break it all down for you step by step. That way all of the bases are covered and you can feel at home from the moment you walk through the Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe showroom doors.

Aside from offering a great selection of critically acclaimed new Chrysler Dodge Jeep Ram and Fiat models we also keep an extensive inventory of used cars on hand. What's more our auto financing gurus are ready to turn you from a shopper to owner on your terms. That means finding a car loan or lease that you're comfortable with.
Northern New Mexico's Hometown Chrysler Dodge Jeep Ram Fiat Dealer!

Service center

Phone number (505) 219-4925

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

2.4
(269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

The website sucks and is no help.

The website sucks and is no help. Parts dept? Called, put on hold forever, called back disconnected Read reviews went elsewhere.

Dealer response

We apologize your experience calling and our website wasn't up to par. We always strive to be the best. Please reach out to me I'd really like to discuss further. Cvollmer@lithia.com

1.0

Dealer disappointed experience

I purchased a jeep mojave from this dealer, 2months later still didn't receive my registration and license plate. Multiple calls been made, but all being "Transfer to our Managers" then hanged up. Even they said they will reach out to you as soon as they can, they will never do. very disappointed at this point and still waiting for my paperwork as they say they will handle it. I would like to see what their general managers would do any differences or the same as his/her team do which is ignoring their customers after the sale completed.

Dealer response

Hi Cuong, I regret to learn about the communication you have received regarding your registration and license plates. I would like to help sort this out and hope you will contact me directly thank you. Richard Gonzales 505-428-5662 General Sales Manager

1.0

Lithia Santa Fe is a SCAM do not buy from this

Lithia Santa Fe is a SCAM do not buy from this dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my car. Car is only three months old. Manager was going to trade my car out only to find out I would loose my down payment and my equity on the car I initially traded in. I was not trading in my vehicle for pleasure. I was trading it in because car does not work. 63,000 dollars worth of SCAM!!!!!! I was trying to be patient and was willing to work with them to help me out but all they want is money and careless if your car works or not. LITHIA you've done me so wrong and I will make sure people are aware of your ugly money hungry deals. SERVICE TEAM: You guys are amazing and are the only ones who showed interest. I will not mention names because you already know who you are and I am as well.

Dealer response

Karina, I again apologize for the problems you have had with your new Jeep. We never want any customer with any new or preowned vehicle to have issues. I communicated to the Jeep Factory rep and thought their offers of making two payments and giving you 5% below invoice on any other vehicle was a fair option. If their was any other options available I would have definitely offered those to you. I hope you can get some resolution from Jeep as they are the ones who give the guarantee or warranty as they are the manufacturer of the vehicle. I regret hearing that you think we scammed you as that is not ever our intention with any customer. I wish you the best going forward and that you may reconsider including the manufacturer in your complaints online as I thought we tried in our best efforts to accommodate you with loaners and options to trade. Sincerely, Cory Vollmer General Manager Lithia Santa Fe

5.0

Amanda in the service department provided excellent

Amanda in the service department provided excellent service. Top notch employee! Went above and beyond to take care of the customer.

Dealer response

Jeff, Thank you for the awesome review. I will share this with Amanda. Thank you, Cory V GM Lithia SF

1.0

Met with Mark Naranjo to test drive a Jeep Mojave.

Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone!

Dealer response

Hi Erin, thank you for sharing your experience. I regret to learn about the vehicle you were test driving ran out of gas and your overall experience was less than satisfactory. I would like the opportunity to address this directly and hope you will contact me, thank you. Richard Gonzales 505-428-5662 General Sales Manager

1.0

Unbelievable Experience!

Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone!

Dealer response

Hello, thank you for sharing your experience. I regret to learn about the vehicle you were test driving ran out of gas and your overall experience was less than satisfactory. I would like the opportunity to address this directly and hope you will contact me, thank you. Richard Gonzales 505-428-5662 General Sales Manager

1.0

Lithia and their employees are coached to lie , they

Lithia and their employees are coached to lie , they offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management will sell you a car but will not take care of your needs through service. I had worked with service only to ignored and offered a shuttle ride, explaining to them that I am not local to Santa Fe and I use my truck for work. On a shuttle with ATM parts and tools, how does that look pulling up to a bank.

Dealer response

Hi Rod, it’s unfortunate to see you didn’t receive five-star service while visiting. I would like the opportunity to address your concerns and hope you will contact me at your convenience, thank you. Francisco Rivas 505-473-1234 General Service Manager

Consumer response

Francisco, Me and my wife were proud and so happy that you guys sat down with us while we purchased and decided to go with extra coverage. You were motivated and seemed genuine. Taking the vehicle back for needed coverage I would have bought tires and or anyo needed. I could see that I needed tires, but the treatment was unbelievable. You guys have my number And we even went back and purchased a challenger, the old building but I see a lot has changed

1.0

This dealership false represents and are crooks.

This dealership false represents and are crooks. Mark Martinez is non responsive, gives false information and lies just to take your money. These crooks took a deposit on a jeep they stated was in transit but then would lie and say it’s still in transit and eventually stopped responding. They never produced the Jeep they sold me. Complete crooks, Jeep should pull their vehicles from them. DO NOT do business here.

Dealer response

Hi Shel, thank you for sharing your feedback. I regret to learn about the situation with the Jeep and apologize for the frustration you are experiencing. I would appreciate the opportunity to speak with you about this in further detail. Please contact me at your earliest, thank you. Richard Gonzales 505-428-5662 General Sales Manager

5.0

I worked with Mark Naranjo, who has went above and beyond

I worked with Mark Naranjo, who has went above and beyond to help me seal the deal with an amazing car! I would highly recommend working with him on your next purchase, as he went the extra mile and made sure I got a great vehicle at a great rate. Very honest, friendly, and knowledgeable.

Dealer response

Thank you for the review we try to treat every customer the same way.

2.0

parts guy "Mispoke" my part not in stock after all

I just blew an hour waiting here at Santa fe Lithia waiting for a drivers side broken visor that your parts guy said was in stock and when they pulled it into shop turned out it was Not in stock. Visor was cracked broken like that when we bought it so i had to tape it to ceiling very dangerous as it would fall in your face blocking view whilst driving down interstate

Dealer response

Hello, I apologize for the level of communication you received about the part your vehicle needed for its repair. We strive to be fully transparent and it’s unfortunate we fell short of that. If you would please contact me about your experience, I would appreciate it. Thank you. Francisco Rivas 505-473-1234 General Service Manager

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