Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

Attempted to negotiate remotely in good faith for 2024 Wrangler. The salesman Gilbert seemed confused regarding holding vehicle until I could test drive. Eventually said it could only be done if price agreed. Ok until adding Santa Fe package. Attempted to negotiate via email on Saturday and agreed talk again today and maybe reach a deal. Never called me back. Called him and he explained that there was nothing left to negotiate. Not impressed with the customer service of the salesman and the non negotiable corporate add ons as condition of sale. You lost a cash on the spot sale for a little over $1900. Very disappointing and frustrating experience. Mike Ramsey

I bought a 2018 Power Wagon from this Dealership and as soon as I got into it to drive home the engine light came on and since then nothing but excuses and lies from the GM Mr.Mike Garza and everyone in the service Department. My truck has not been fixed and now they dont answer or return calls or emails. DO NOT BUY A VEHICLE FROM THIS PLACE,dishonest and lie to customers, anything to sell a vehicle.

This car dealership is among the greatest, if not the best. Kevin provided me with excellent service, and Larry handled my finances. I advise you to visit them for your transportation requirements.

Fantastic rates and an excellent dealership. This dealership was willing to go the extra mile and collaborate with me more than any other. Jose promptly provided me with the ideal truck and addressed all of my questions.

Worst dealership ever! Jeep been there over 3 months to get new engine, said they waiting on extended warranty to get back to them, when it’s still under factory warranty! They will not return phone calls a most of time will not even pickup the phone by operator. While there my hood was damaged a they going put a patch job instead of replacing the hood. I get different story’s every time i talk with them. Do not waste ur time an money here, take it to a different state to be worked on!

Lithia Santa fe has the worst customer service I have ever dealt with. My pickup was down there because the front collision camera wouldn’t calibrate. They had safelite put in a windshield then tried again. Then said it needed a mopar windshield. They said the tech went on vacation but no one takes over their vehicles. I had to buy a mooar windshield from them and then safelite wouldnt install it so we got sick of the run around and picked up the truck, another windshield company asked why the were replacing a perfect windshield and come to find out it already was a mopar windshield. Took the truck to a dealership in Colorado and it was diagnosed in a day lithia had it for 3 months. The service manager was zero help along with their corporate office. Do yourself a favor and go anywhere else you will thank me later. Customer service is not a priority and neither are you.

How do you get service to answer calls or return messages? I've been calling for a week and a half regarding a Jerp Grand cherokee purchased there, that won't run or start. Call everyday, no answer, no one returns messages.

I recently purchased a 2024 Jeep Rubicon 392 from Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe, and I couldn’t be more thrilled with the entire experience! From start to finish, Mark J. Martinez, the online sales professional, went above and beyond to ensure a seamless and enjoyable process. Mark's responsiveness and expertise made all the difference. He answered every question promptly, provided detailed information about the vehicle, and worked tirelessly to get me the best deal. His friendly demeanor and dedication to excellent customer service were top-notch. When I arrived at the dealership, the Jeep Rubicon 392 exceeded all expectations – a dream vehicle with impeccable craftsmanship and performance. Mark made sure everything was set up perfectly, and the dealership team including the finance manager was equally welcoming and professional. If you're in the market for a new vehicle, I highly recommend Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe. The level of care, honesty, and efficiency is second to none. Thank you, Mark, and the entire team, for helping me drive away in my ultimate dream Jeep!

We had an amazing experience purchasing our new 2024 Jeep Rubicon 392 from Lithia Chrysler Dodge Jeep in Santa Fe, New Mexico. From start to finish, the process was seamless and professional. The customer service was top-notch, and every staff member we interacted with was incredibly friendly, knowledgeable, and helpful. They truly went above and beyond to ensure we were satisfied with our purchase. If you’re in the market for a new vehicle, we highly recommend Lithia Chrysler Dodge Jeep in Santa Fe. You won’t be disappointed!

Good luck getting service. Quoting three weeks for oil changes, three MONTHS for everything else. Service is okay, if you can wait long enough to get in. Dealership never seems busy, so not sure what the problem is. If they are really that busy, they need to hire more mechanics. If they simply don't want to service vehicles, they're doing a great job driving away business. Will go elsewhere from now on.