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This is the worst dealership EVER
OK, we moved to Santa Fe from Dallas, and were used to Sewell level service in Dallas. A check engine light came on in our Jeep Grand Cherokee. As typically no one answers the phone here during operating hours, we left three messages. NOT ONE RESPONSE. Really tried to get someone to call us back, simply did not happen. Then, I finally got ahold of someone in the Sales department, to transfer us to the right person. I explained the situation and scheduled a service call for the check engine light. I show up at the correct time, waited 30 minutes before I could speak to anyone. THEN, I am told I was scheduled for a oil change (not what I needed -- I go to the great local Toyota dealer for routine service). That drama took another 30 minutes to resolve, evidently there are different categories of people responsible for different services and one can't handle the other... to xxxx with thinking about taking care of the customer. Anyway, took two days for them to do a two hour job. We will NEVER, I say NEVER return to this dealer. They need to fire EVERYONE that works there and perhaps bring in some competent workers with a little customer service training.
Awesome Total Experience
Went to Lithia Chrysler Santa Fe to buy a Jeep Compass Trailhawk and had an AWESOME experience!!! We requested Robert (Marc) Nussbaumer as our sales person and he totally delivered. He asked us what we were looking for and what bells and whistles we wanted and had 2 vehicles picked out with keys in hand in less than 15 minutes. We went on our test drives and chose our new Jeep. Two hours later we were driving home in our new Jeep. Marc is a No Pressure, No Nonsense guy and treated us like we were family. The Finance Manager Mark Naranjo was also Awesome!! He also treated us like we were family and made the paperwork process painless. We Will Be Return Customers. Thank you for a Great Experience!!!
Lithia Santa Fe NM
I recommend Lithia! My family has purchased many vehicles. The staff makes us feel like family. Awesome customer services
My new RAM 1500 Limited
This was the most pleasant truck buying experience I've ever had. My husband agrees! Our sales rep, Tomas, was extremely knowledgeable, patient, and helpful. Couldn't have asked for a better vehicle shopping encounter. The finance person was also most pleasant and easy to work with. I'll recommend Lithia to everyone who wants a good product at a good price with a good dealership.
2011 Jeep Wrangler recall
I had a service recall on my 2011 Jeep Wrangler. The person checking in my Jeep said it could take up to two hours; they were done in 40 minutes. Thank you for the quick service.
Jorge and Mark were both very pleasant and provided extra assistance so that my cash purchase was completed as quickly as possible.
Thank you for the wonder review Jim. Cory Vollmer GM
Great Job by shop tech. Really nice guy---give him a 10
Thank you for the excellent review Cory Vollmer GM
I enjoy going to Lithia! They make you feel right at home. I have purchased all my vehicles there for the past 30 years.
Thankyou Lynn for quality work as my mechanic. Thankyou Carlos Valdez for exceptional customer service.
xxxx fine service! The got me in and out quickly with a smile.