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Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

(308 reviews)
Visit Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–7:00pm 8:00am–5:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (505) 531-1524 (505) 531-1524
Used (505) 531-1522 (505) 531-1522
Service (505) 531-1523 (505) 531-1523

Reviews

(308 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service Department performed excellently

The Maintenance work performed on my 2013 vehicle was excellent. I was given the opportunity to observe the work and inspect the condition of the fluids and parts that were replaced. I am very confident that my vehicle will perform excellently for another 60,000 miles. It presently has 130,236 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change and Uconnect Update

I called for an appointment for an oil change and was given one immediately. Courteous and personal service person/manager, nice waiting room with goodies, multi-point check list completed; I also had the Uconnect update done. Very reasonable price for my service. I will definitely go back for Jeep specific service and oil changes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Oil Change

Oil changes take a little longer here than some other places, but they provide a detailed check-list of everything they have done and also have coffee, and sometimes donuts, available while you wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

used car shopping

my daughter was very happy the car we purchased for her.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast and fairly pleasant experience.

The Salesman was very knowledgeable, friendly and sincere. I would have been more likely to have awarded the overall experience as EXCELLENT had "someone" not LOST the title to my original trade-in, which I decided not to do. Everyone looked high and low without any luck. I had to go to the DMV and get a replacement. I am hopeful that the service will be as described. I have had issues with Lithia's Service department in the past. They jacked up the price after they gave me an estimate. I became SOOO distrustful of this SERVICE, that I found an independent garage that did a MARVELOUS job of caring for our vehicles...We have two JEEPS. The price was not a factor in my buying decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Lube and oil change service, TPMS sensor problem

Great team and great service!! I have bought from and continually get routine service preformed by the service team at lithia in Santa Fe. I always feel like they have been honest and do a great job on whatever I need done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasing

Was financed for the exact vehicle of interest at a reasonable price and interest rate for being a first time buyer. Was very pleased with the customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service Department, Great prices on services.

The recent service on my Compass was excellent. In and out in about an hour. Service rep, Brenda, did an outstanding job. I even had time to take a test drive in a Cherokee (thank you Crystal). I' have owned 5 jeeps since 1996, and I plan to replace the current Compass with a new Cherokee next year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you Elias and Lithia

We have purchased several Dodge and Jeep vehicles from Lithia in the past. We had just dropped our Ford Focus off for service (again!) and decided it was time to go across the street and be a Jeep owner again. And it looks great in the garage next to the Dodge!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth

The Staff was very friendly. The process was very smooth and quick. I would definitely recommend someone to The Dealership. They were very attentive to my needs and willing to work with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.