Chevrolet Cadillac of Santa Fe

Title: Extremely Poor Ethics and Customer Service Review: I brought my car to Chevrolet Cadillac of Santa Fe for a simple diagnostic and health check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door switch . When I picked up the car, I was in a rush to pick up my daughter , on my drive I noticed the Check Engine Light was on—which was NOT on before. The next day, I called to report this. I was told the technician Victor Novbakhtian was sick and my message would be passed to management. No one called me back. I called again the following day, and management, Joe Gonzales finally responded, saying the car now needs another diagnostic—at my expense—because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I’ve experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint.

Title: Extremely Poor Ethics and Customer Service Review: I brought my car to this Chevrolet Cadillac of Santa fe for a simple diagnostic and health check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door switch without my request. When I picked up the car, I was in a rush to pick up my daughter. on my drive I noticed the Check Engine Light was on—which was NOT on before. The next day, I called to report this. I was told the technician Victor Novbakhtian was sick and my message would be passed to management. No one called me back. I called again the following day, and management , Joe Gonzales finally responded, saying the car now needs another diagnostic—at my expense—because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I’ve experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint .

Excellent experience. I would recommend for friends and family to buy from them. Hope they are let know they are doing a great job. Thank you

Ray Martinez has always treated me like a valued customer. He is very attentive and answers all my questions in reference to payment and service needs. I will continue my service with Santa fe Chevrolet with both my Chevy vehicles, thanks to Ray. Michael Martinez, Salesman is also a good contact for a new car purchase.

They contacted me quickly but I was not interested in the vehicle due to it having two previous owners and low mileage, raising red flags

My girlfriend and I decided to fly to Santa Fe from Denver and buy a brand new corvette. We were met at the airport by Jonathan and upon arrival to the dealership we were treated like royalty by Jesus and team. Throughout the entire car buying process we were never under any pressure. The price was fantastic and no unnecessary fees or marked up features added to the car! I have purchased new cars out of state brfore and this was by far the easiest to date. A truly remarkable car buying experience! I hope when they get a ZR1 corvette they keep me in mind. I will always look at the Chevy dealer in Santa Fe 1st while shopping for my next vehicle! Thank you Jesus and Jonathan!

Went not sure exactly what i wanted and Mike day really made me feel comfortable about changing my mind until I found what I wanted

What can one say they were able to handle and quickly more than efficient with helping me obtain my temporary license plate for my recently purchased truck

I take my truck to reprogram a module , but later on they call me to tell me that I need to do more repairs, I take to do one thing no to get a new engine, they just try to add on more unnecessary parts

Mike was very helpful and assisted me with everything from the choosing of a vehicle to buying. The crew is knowledgeable and understanding of reqests and requirements.