Chevrolet Cadillac of Santa Fe

Overall experience was incredible. I haven't bought myself a new car in 10 years, and they made it easy, from sending me pictures of new vehicles that came in to texting information, as I am 2 hours away. When I made the decision, everything was ready and waiting for us when we got to the dealership. Trade-in was easy too! Doris and Edgar are amazing!

Although I did not have an official appointment, I was not greeted at the door by any one! Eventually, I took a seat to wait. During my wait, I checked my e-mail and discovered that a sales rep had reached out to me; I returned his call. When he came over to where I was sitting, I realized that he was the only one who had acknowledged my existence during my 15-20 minute wait. The sales rep was easy going, professional, and courteous. In the end, I did not purchase the advertised vehicle, because it did not meet my criteria. The next day, though, I received a follow up e-mail from the dealership representative, inquiring about the events of the previous day. I did tell one acquaintance about this dealership, but that is because she asked me for a referral. However, I am ambivalent about recommending this dealership to anyone else in my circle of friends and acquaintances.

Only place I go for service. Always great. Keep me in the loop.

We purchased our second vehicle from Chevy Cadillac here in Santa Fe on 12/13. The sales man we worked with was Awesome, super nice, very friendly. We noticed the brakes were squeaking a couple weeks later and had questions about the rear shocks, and asked if they could put air in the tires. We took our vehicle into service on 01/08/20 at 10 am and asked if our vehicle was still under warrantee, the gentleman that took our keys said he wasn't sure, but that he would ask. After a couple hours of waiting in the lobby we went for a walk around the parking lot to see if our car had been finished yet, and we could see the it was in the last stall with all 4 tires off and there was a truck like ours parked in front of the door where mine was lifted up. We go back into the lobby to wait some more, 3 hours later a woman from the service desk comes out to tell us that they physically looked at the vehicle and were getting ready to take a look at the brakes, and they couldn't find the shaking that we mentioned, We didn't say anything about the vehicle shaking. We were so upset having waited so long and nothing had been done, and almost late to a dentist appointment. Still no one ever came to tell us if it was under warrantee. We get into our truck to drive away and the front end shocks are now just as bad as the rear, granted when we bought the vehicle the sales person and his manager said the front end struts, shocks were just re done by the previous owner. We didn't have time to take the vehicle back that day, a service lady called me on Monday 01/11 to see if i could take the vehicle back in, i asked her to make sure i still had a warantee otherwise it was pointless. She said she would check with the manager and call me back if for some reason it WAS NOT under warrantee. She never called me back, we took our car in on 01/12 at 7:30 am for service, about 10:30 am i get a call from a gentleman in service telling me the brakes are glazed, both front and rear struts and shocks are leaking and should be replaced and NO the car in not under warrantee. COMPLETE WASTE OF MY TIME, none of the staff was apologetic about wasting my time and NOBODY was concerned except for me of course that it took 3 hours to physically look at my vehicle, and then have it returned in worse condition than when i took it. TERRIBLE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT!!!

Sales person and finance advisor provide superior service. Sale went smooth and straivht forward. I am a recurring customer for this dealership and is my go to Chevy dealership.

I just purchased my 2nd vehicle from Santa Fe Cadillac I live in Albuquerque and would make the trip again, Mike Day was my salesman he was Awesome!! Very knowledgable and made sure things went well when i got home. Thank you again

Since my 2018 manual transmission vehicle for repairs. Supposed to be a certified GM dealership they were not able to do repairs I had to have my vehicle towed to a different dealership.

Supposed to be a certified GM dealership however I own a 2018 my new transmission vehicle and they were not able to work on it.

Mike Martinez is a very good salesman. My experience there was GREAT! I would absolutely recommend this dealership to a friend. In fact I already have. I also recommend Mike Martinez. He treated my wife Glenda and myself very well.

Michael Martinez is an OUTSTANDING sales representative. He did not constantly bother us. He would answer all our questions, show us vehicles, and follow up periodically (not often). After purchasing our vehicle, he was still responsive to our questions just as he was before we purchased our vehicle. He is friendly, professional, an expert in his field, and has outstanding customer service. I would HIGHLY recommend Michael Martinez if you are in the market for a NEW or USED vehicle!