Jim Cook Chevrolet Buick GMC

4.8
(12 reviews)

Reviews

4.8
(12 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great place to do business with

Great place to do business with. Car was clean when I picked it up.

5.0

buyer

Merry Christmas to president Steve Dirhold, sales staff and Ms Leah, service dept. Bro Glen, Kelsey and all technicians and Landen also "The Man" who details.. just SUPER

5.0

Danny R Lonon. buyer

after a bizzare lightening striking our Equinox, Ms Cynthia Grindstaff put my wife and I in courtesy vehicle, a new Buick Encore, took great care of us, i thank her and all at Jim Cook Chevrolet

5.0

Great service

Super friendly and attentive. Will definite go back.

5.0

Jim Cook Chevrolet

Great People! They helped me find a perfect truck and gave me a good price, could not ask for a better dealership.

5.0

Great dealership

Overall great service from this dealer. It is a dealership you can trust.

5.0

Oil change

They did a good job telling me about my car and oil change

2.5

Service after Tow

After engine light came on, my car was towed in the middle of the night on Friday to Jim Cook Chevrolet dealership. I was headed to Cullowee, NC for my grandson's graduation from college. On Saturday I received NO call from the service department letting me know anything about my car. A courtesy call stating they could not even touch my car until the next week would have been invaluable to me. My daughter, granddaughters, and I had to leave Sunday morning to travel 5 hours back home. I decided I did not want my car worked on by such an unprofessional acting service team. I drove 5 hours back to Marion, rented a U Haul and tow dolly to take my car home. The "team" released my car without a problem, but were terse in conversation and not helpful at all in getting me out of there. I had to ask them to move an EMT truck from in front of my car. When I got home to my Service Team, they unhooked my car, set up to dolly to allow me to return it to the local U Haul. I did not expect the Jim Cook Service Dept to hook up my U Haul; but I would have appreciated some kindness and professionalism in releasing my car and maybe some guidance on moving my car. Everyone else I had experience with from Grab and Go Towing to Appalacian Equipment Rental went above and beyond to assist this 69 year old woman in getting herself and her family home. I am blessed that my brother went with me to pick up the car - nothing from the service dept. after release of the car was any help.

Dealer response

Thanks for taking the time to speak with me today, I enjoyed our conversation. As we discussed, I have spoken with our Service Team and asked them to work on their communication skills with our future customers. You're absolutely correct in saying we could have made this a more pleasant & positive experience simply by taking the time to clearly communicate a reasonable time frame for your repairs. Again, I apologize that we weren't able to complete such a simple task for you and your family this past weekend. P.S. Congratulations to your grandson on his graduation!!!

4.7

Vincent Militello Nebo ,Nc

Our buying process was great. Megan is awesome and made our experience awesome. I would buy again. You will get the best deal at Jim Cook

5.0

Our new car

Our buying process was great. Megan is awesome and made our experience awesome.

Dealer response

Thank you so much for choosing Jim Cook Chevrolet Buick GMC for you new car. We are so thankful you had such a great experience here with us!

Read all 12 reviews