Jim Cook Chevrolet Buick GMC

4.5 out of 5 (4.5) 5 reviews

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Reviews

4.5 out of 5 4.5
5 lifetime reviews.
  • 3.0 out of 5
    May 16, 2018

    After engine light came on, my car was towed in the middle of the night on Friday to Jim Cook Chevrolet dealership. I was headed to Cullowee, NC for m...y grandson's graduation from college. On Saturday I received NO call from the service department letting me know anything about my car. A courtesy call stating they could not even touch my car until the next week would have been invaluable to me. My daughter, granddaughters, and I had to leave Sunday morning to travel 5 hours back home. I decided I did not want my car worked on by such an unprofessional acting service team. I drove 5 hours back to Marion, rented a U Haul and tow dolly to take my car home. The "team" released my car without a problem, but were terse in conversation and not helpful at all in getting me out of there. I had to ask them to move an EMT truck from in front of my car. When I got home to my Service Team, they unhooked my car, set up to dolly to allow me to return it to the local U Haul. I did not expect the Jim Cook Service Dept to hook up my U Haul; but I would have appreciated some kindness and professionalism in releasing my car and maybe some guidance on moving my car. Everyone else I had experience with from Grab and Go Towing to Appalacian Equipment Rental went above and beyond to assist this 69 year old woman in getting herself and her family home. I am blessed that my brother went with me to pick up the car - nothing from the service dept. after release of the car was any help.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to speak with me today, I enjoyed our conversation. As we discussed, I have spoken with our Service Team and asked them to... work on their communication skills with our future customers. You're absolutely correct in saying we could have made this a more pleasant & positive experience simply by taking the time to clearly communicate a reasonable time frame for your repairs. Again, I apologize that we weren't able to complete such a simple task for you and your family this past weekend. P.S. Congratulations to your grandson on his graduation!!!


  • 5.0 out of 5
    March 1, 2018

    Our buying process was great. Megan is awesome and made our experience awesome. I would buy again. You will get the best deal at Jim Cook

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 17, 2017

    Our buying process was great. Megan is awesome and made our experience awesome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for choosing Jim Cook Chevrolet Buick GMC for you new car. We are so thankful you had such a great experience here with us!


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Jim Cook Chevrolet Buick GMC
1075 N Main St Marion, NC 28752
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