Gurley Leep Honda

My first and last experience with this dealership. We relocated a few months ago and this was the closest dealership. I went in for an oil change and tire rotation. I also asked for some help as I was having problems pairing my new iPhone. Put the phone note on my workorder and completely ignored it and my verbal request. Told me I needed a transmission service ( showed them papers that I had it done 10,000 miles ago) also said I was "overdue" for a front end alignment as it should be done every year. I have driven Hondas for 20 years and have never needed an alignment. My truck doesn't pull or drift and I have normal tire wear. I have been contacted twice asking me when I would want to get this service done. I have unsubscribed to their emails and that only started them calling me. I don't need to go in for basic maintenance and have a dealer try to upsell me on expensive services I don't need and totally ignore what I asked for help on (went online to honda forum and figured it out myself). I won't go to a dealer I don't trust and sure don't trust this one. How many people have they ripped off just on the alignment thing who really don't need it? Stay away. I sure miss the dealer I went to before moving.

The salesman was taking all the information keeping me standing at the door. Extremely rude. I asked about a car in the morning. Did not say anything about its availability. Let me know its unavailable after I reach there.

I purchased a new 2023 Honda HRV 9/30/22 the deal was 5000 less than the over sticker Dealer in Kalamazoo. I ordered the car in early August and the salesman kept me apprised of the vehicle status.. I was super happy with the car and the great staff at Gurley Leep and will send anyone in the market for a vehicle to them.

This place should be closed down. Don’t buy anything from them. Bought a new truck and there are stains all over the seat. They covered it with something so we could not see it until later.

They have the worst customer service and service department I have EVER dealt with. We have bumper to bumper and they will not honor the contract. I will never buy other vehicle from them. Our new truck has stains on the seat, I’m thinking their service department got something on it when they cleaned it before we bought it we will be seeing a lawyer. William Housley

The most rudest customer service I have EVER experienced. The manager was rude making crappy comments. We’re told our car would be traded in for one value and then told something else the next minute and when we called it out they said we weren’t telling the truth. We STILL stayed and tried to work with them after all that and when we decided to walk due to the HORRIBLE customer service the manager laughed and smirked. Sad that we were very interested in the car and we’re ready to drive it off and sign. I just have never had this horrible of customer service experience EVER.

The most rudest customer service I have EVER experienced. The manager was rude making crappy comments. We’re told our car would be traded in for one value and then told something else the next minute and when we called it out they said we weren’t telling the truth. We STILL stayed and tried to work with them after all that and when we decided to walk due to the HORRIBLE customer service the manager laughed and smirked. Sad that we were very interested in the car and we’re ready to drive it off and sign. I just have never had this horrible of customer service experience EVER.

driving across country and started having trouble with our Honda. These people took care of us big time!! They were generous and personable!!! Highly recommended

I WAS LOOKING FOR A 2013 HONDA ACCORD WITH THE 3.5L V6. I DROVE 3.5HRS ONE WAY TO BUY ONE THAT GURLEY HAD. THOUGHT I ASKED ALL THE RIGHT QUESTIONS ON CONDITION, BUYING OUT OF MY STATE ECT.... TEST DROVE THE CAR AND IT DROVE FINE, LOOKED NICE AND THE INTERIOR WAS CLEAN. ALMOST BOUGHT IT BUT FELT LIKE I NEEDED TO TAKE A QUICK LOOK AT THE CAR ON A HOIST. AFTER WAITING 2HRS FINALLY GOT IT ON A HOIST AND I COULDN'T BELIEVE WHAT I SEEN. THIS CAR LOOKED LIKE IT WAS PARKED IN A SALT OCEAN ITS ENTIRE LIKE. I'VE NEVER SEEN RUST LIKE WHAT WAS ON THE BOTTOM SIDE OF THIS CAR. FOR A 2013 NONE FOR THE PAINTED STEEL CHASSIS HAD ANY SORT OF PAINT LEFT. ONLY A DEEP ENCRUSTED RUST. THERE WAS SEVERAL AREA'S THAT WAS ALMOST RUSTED THROUGH THE BOTTOM SIDE OF THE CAR. THEY WANTED ALMOST 17K FOR THIS CAR.I TOLD MY SALES PERSON THAT IT WOULD BE VERY IRRESPONSIBLE TO PUT IT BACK ON THE LOT FOR THAT PRICE. COUPLE DAY LATER IS WAS LISTED FOR A $1000 MORE THAN WHAT I WAS LOOKING AT IT FOR. I COULDN'T BELIEVE IT. THERE WAS NO WAY I COULD BUY THIS CAR. OF COARSE THEY HELD MY NON-REFUNDABLE $500 DEPOSIT OVER MY HEAD. NEXT THING I KNOW I'M LOOKING AT A MUCH MORE EXPENSIVE 2019 HONDA ACCORD THAT I WAS RUSHED TO BUY. NO TIME TO RESEARCH. RELIABILITY RATING AT 2.5 OUT OF 5.0 SO I FELT COMPELLED TO PURCHASE A EXTENDED WARRANTY TO THE TUNE OF $2700 AND A $299 ANTI THEFT CHARGE THAT I HAD NO CHOICE ON. I GET ALL DONE WITH THE PURCHASE AND I'M INFORMED THAT I WOULD HAVE TO RETURN IN PERSON TO THE DEALERSHIP TO BE ABLE TO RECEIVE MY TITLE AND REGISTRATION. IT'S A 7 HR ROUND TRIP. I WAS TOLD UP FRONT THAT IT WOULD BE NO ISSUE THAT I WAS FROM MICHIGAN. THEY SELL CARS TO OUT OF STATE PEOPLE ALL THE TIME. AFTER SOME PERSUASION THE FINANCE MANAGER AGREED TO OVER NIGHT IT TO ME. A COUPLE DAYS BEFORE MY TEMPORARY PLATE EXPIRED I CALLED THE DEALERSHIP TO SEE WHY I HADN'T RECEIVED MY TITLE OR REGISTRATION. I DID NOT RECEIVE A RETURN CALL. HAD TO CALL AGAIN THE NEXT DAY AND WAS TREATED VERY POORLY. I WAS TOLD THAT I WOULD HAVE TO COME IN TO THE DEALERSHIP IN PERSON. STATED MY CASE AGAIN. FINALLY THE NEXT DAY MY SALES PERSON INFORMED ME THAT THEY DIDN'T HAVE ANYTHING AND I WOULD HAVE TO GO TO THE DMV. KIND OF HARD TO GO TO THE DMV WITHOUT A TITLE. SO NOW MY PLATE IS EXPIRED SEVERAL DAYS AGO. IF I GET PULLED OVER IT'S A $200 FINE. I HAVEN'T BOUGHT A VEHICLE FROM A DEALERSHIP IS OVER 10YRS. I WORKED AT A COMPANY THAT MADE PARTS FOR HONDA FOR MANY YEARS AND I'VE ALWAYS DREAMED OF HAVING THE GREAT HONDA EXPERIENCE THAT I'VE ALWAYS HEARD ABOUT. WELL NEEDLESS TO SAY I'M VERY DISAPPOINTED. STILL TRYING TO FIGURE OUT A SOLUTION. LOOKS LIKE I WILL HAVE TO MEET SOMEONE PART WAY BECAUSE I AM A REASONABLE PERSON. ALSO WAS TOLD I WOULD GET 3 MONTHS OF SIRIUS RADIO BUT THEY FORGOT TO INITIATE IT. YOU GUESSED IT THEY CAN ONLY DO IT AT THE DEALERSHIP. ON A GOOD NOTE I DO LOVE MY 2019 ACCORD SPORT AND MY SALESMAN CHRISTIAN WAS PRETTY AWESOME. I DON'T BLAME HIM FOR ANY OF THIS.

Brought our CR-V in for service and was taken care of in a very professional manner. Service was timely, employees courteous, and helpful with questions. Highly recommend their service department.