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Great service advisor!
Great service and super attention to detail from the moment you pull up. Service advisor is awesome. Professional and courteous. Always attentive to my time.
Great Service Dept.
Great service Dept. Always quick and transparent as to cost of any service or repair. 5 stars would highly recommend to anyone. Have used them since 2014. Always very good.
Second car purchased
I had an excellent salesperson who worked very hard for my business. I would recommend him to anyone else who is in the market for a car or truck.
Danny our salesman was very personable. They have been very accommodating and have followed through all they agreed to do.I would buy mother vehicle from them.
Simple and quick without the BS!
This crowd was great. I am 6 hours away and they worked with me with texts and pics to get most of the deal done so all I had to do was sign papers when I arrived that night. I have checked quite a few dealerships in the search for my wife's truck and most just wanted email addresses and wasted time to give me an out the door price. I have no time for that. When I contacted these guys that morning with the same questions they came right back with the answers and by 9:00 that night I bought the truck from them. Simple and quick without the BS.
A sales manager calls someone interested in a vehicle...
A sales manager calls someone interested in a vehicle they wrongly quoted someone, basically bullying them to take the bad review they posted down. Who does that? Who calls a potential customer and begs them to take their bad review down? My husband and I have traveled 15 hours from Iowa to visit family and thought we would check out this dealership since he was quoted a “great” price via email from the salesperson he was emailing. Pictures of the truck were in the email, and it was communicated a different price shortly before we arrived.THOUSANDS of dollars higher. Multiple prices were thrown at us on this vehicle. First $32k then $38k then $36k on the website? We show up and they will NOT budge on pricing period, even though we were told $32k on the email. CarGurus even says this vehicle is overpriced … lol and KBB even proves it’s overpriced. No wonder your lot has so many used vehicles that are sitting and aging! You guys sure have a terrible way of welcoming people from out of state, this was the worst possible experience possible from a car dealership. We had way over $7000 for a down payment to put down on the vehicle and an excellent credit score- and you still treat a potential customer this way! The sales manager (Brent) said he probably wouldn’t even be able to get the vehicle through service, etc. almost as if he didn’t care whether we purchased the vehicle or not. The market is bad enough as it is, much less having a bad experience. We will be purchasing back home, for way less. We aren’t teenagers and we aren’t incompetent. My husband works for a GMC dealership and knows the value of vehicles. This message will be posted in more places and we have quite a family basis in the area, so bullying someone to take a bad review down wasn’t worth the ego trip. People deserve to know how Everett of Hickory treats their customers. Lies and dishonesty from the get go. Next time someone wants to call and bully someone about a review, think again. We will be contacting the BBB on behalf of the stunt that was pulled. Then- responds to the google review with a smart remark. Very unprofessional and they let their personal feelings get in the way.
Sorry to hear about your experience. There was a mix up with vehicles which we made you aware of while you were at the dealership. Brent reached out to see if he could help and to apologize, again. He was only trying to help. We wish you safe travels!
Recently went and picked out a vechicle and did credit...
Recently went and picked out a vechicle and did credit application and was approved. Had down payment covered and went home to retrieve a document needed for loan. Was contacted by salesman on way back to dealer that i needed to bring him 500 dollars or he was sending the vehicle to another lot. Could not understand why they would sell a car i had already agreed to purchase. The vehicle had just came in and was not clean or been through shop. Not a good way to treat customers. This would have been my 2nd purchase from them. No way to treat customers.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. Please contact us at 828-327-9171 to discuss your concerns, as your satisfaction is of the utmost importance to us.
Thank you for your response. I went to your used car superstore and found a vechicle I liked. They went above and beyond in making up for the problem I had . Thanks to everyone and I will be back to do more buisness. Again Thank You.
Happy and blessed for the people work in the shop.
Fast and good services ,nice people bests car in the world, easy to make appointments and customer services the best is safe and very clean I’m so happy
100K service on my Yukon. Evan is knowledgeable and great to work with. Have always had a good experience at this dealership Can't say the same for most.
Best dealership around, period. They were prompt with the care I received, completed the job right the first time, serviced my vehicle to continue running well at a low cost.