[{"id":542276,"firstName":"Donovan","lastName":"Spitler","titleText":"Sales Associate","emailTxt":"dspitler@heart-city-toyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/f54b4ba0893a.jpg","drDealerId":6411,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":193803,"personPtyId":48958538,"firstName":"Eric","lastName":"Miller","titleText":"Toyota Certified Sales Consultant","shortBioText":"Hi this is Eric Miller, I've been with Heart City Toyota since 2003. I have truly grown to love this place and what I do over the years. I have met my wife from working here and have since had 2 kids from that marriage. I've loved cars and raced cars since I was a kid. \r\n\r\nThe reason I continue to work at Heart City is because I enjoy the experience of helping people with there automotive needs and the relationships I develop from those experiences.","emailTxt":"Emiller@heart-city-toyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/f10b196438f2.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1049155200","industryStartDtUtc":"1049155200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":634981,"firstName":"Jason","lastName":"Price","titleText":"Business Office","emailTxt":"Jprice@heartcityauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":625203,"firstName":"Ronnie","lastName":"Bogle","titleText":"Sales Consultant","emailTxt":"rbogle@heart-city-toyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/01577a9cb3bf.jpg","drDealerId":6411,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":193798,"personPtyId":31128128,"firstName":"Brett","lastName":"Keyser","titleText":"Sales Manager","emailTxt":"bkeyser@heartcityauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":73,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/7386b9e7e3d0.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"1301616000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":193797,"personPtyId":48958639,"firstName":"Kendall","lastName":"Berg","titleText":"Toyota Certified Sales Consultant","shortBioText":"Serving the Michiana area for your Toyota needs since 1991. Aside from my wife, my 3 cats (aka: the Units), and obscure music, serving my customers is my joy. I was one of the first to purchase a Prius in the area back in 2000. Everyone should drive a hybrid, but I understand that no shoe will fit everyone's foot.","emailTxt":"Kberg@heart-city-toyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":103,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/8d6806ef80c9.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1120176000","industryStartDtUtc":"273456000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":193801,"personPtyId":48958612,"firstName":"Richard","lastName":"Cripe","titleText":"Sales Consultant","shortBioText":"","emailTxt":"rcripe@heart-city-toyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/1947c1573e70.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1138752000","industryStartDtUtc":"1138752000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476947,"personPtyId":36956225,"firstName":"Kent","lastName":"Lochmandy","titleText":"General Manager","shortBioText":"Hi I'm Kent -- I've been married to the love of my life for 18 years and we have a Son, 2 dogs and 2 cats. For me, if it's got a motor in it, it's a hobby of mine! The automobile industry is all I have ever known and I am fascinated with it. I'm proud of the employees we have here and we are proud to share the Heart City family with your family. Looking forward to getting to know you soon!","emailTxt":"kentl@heartcityauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/2d124de5ac7e.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":477009,"firstName":"Teresa","lastName":"Zollinger","titleText":"Reception","emailTxt":"teresa@heartcityauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/77b4fe0a2d87.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":42125,"personPtyId":31127637,"firstName":"Tom","lastName":"Breeden","titleText":"Sales Manager","emailTxt":"tbreeden@heartcityauto.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/e09e58c60daf.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":193808,"firstName":"Mike","lastName":"Mangus","titleText":"Parts /Body Shop Manager","emailTxt":"mmangus@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/527c0f03a68d.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":613221,"firstName":"Nick","lastName":"Griffith","titleText":"Service Advisor","emailTxt":"ngriffith@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/b55771cb336d.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":608244,"firstName":"Mike","lastName":"Pierson","titleText":"Parts Department","emailTxt":"parts@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":608242,"firstName":"Rick","lastName":"Vargo","titleText":"Service Manager","emailTxt":"rvargo@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/118632393c05.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":608255,"firstName":"Stephanie","lastName":"Baez","titleText":"Office Manager","emailTxt":"stephanieb@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1138752000","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":476991,"firstName":"Donna","lastName":"Lochmandy","titleText":"Owner","emailTxt":"donnal@heartcitytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6411/employees/7ca309b6b4c8.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":642502,"firstName":"Eric","lastName":"Timmins","titleText":"Sales Consultant","emailTxt":"etimmins@heart-city-toyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1556668800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":642503,"firstName":"Juan","lastName":"Uriarte","titleText":"Service Advisor","emailTxt":"juan@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"dealerEmpStartDtUtc":"1583020800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":608246,"firstName":"Nick","lastName":"Sanford","titleText":"Parts Manager","emailTxt":"nsanford@heartcityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6411,"certifiedEmployee":false,"deptDscrp":"Management"}]

Heart City Toyota

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Heart City Toyota Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2015

Donna Lochmandy, Heart City Toyota Dealer Principle, wants to thank everybody for visiting Heart City here on Cars.com.

...

"Our standard of doing Business is giving everyone the best shopping and purchasing experience available". Having one of the best Customer Satisfaction ratings in the Midwest, Heart City Toyota will always treat you with respect. Thank you to all our customers for giving us the opportunity to offer you our services!

""It's Smart...To Go Straight To The Heart!" "We are closer than you think....just a Heart Beat Away!""

Reviews

4.9 out of 5 4.9
453 lifetime reviews. Includes reviews of Heart City Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 29, 2020

    Richard Cripe was extremely helpful from start to finish he even came in on his day off to finalize the deal. I will recommend to friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Cripe

    Sales Consultant

    (5.0) 32 reviews

  • 5.0 out of 5
    July 29, 2020

    Worked hard to get me into the vehicle I wanted. Very helpful and patient while answering all of my questions and looking into all of my options!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Miller

    Toyota Certified Sales Consultant

    (5.0) 74 reviews

  • September 24, 2017

    Before driving the distance I asked Richard for information, pictures and his honest assessment of the car I had in mind. He quickly responded to all... my requests and went above and beyond making sure I had all the details needed to decide if this car was a perfect match to my needs. I highly recommend him as a primary contact when looking for that perfect car!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2020

    Wonderful buying experience with Donovan. he was patient with us and well informed of the cars available. Jason was great in the finance department.... Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donovan Spitler

    Sales Associate

    (5.0) 37 reviews

    Jason Price

    Business Office

    (5.0) 26 reviews

    Brett Keyser

    Sales Manager

    (4.9) 73 reviews

  • 5.0 out of 5
    July 14, 2020

    I had a very pleasant experience with Donovan. He was very nice and helpful. And I didn't leave with an uneasy feeling like I have in the past with car... buying experiences

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donovan Spitler

    Sales Associate

    (5.0) 37 reviews

  • 5.0 out of 5
    July 5, 2020

    Dealer seemed well ran, clean, organized. The process of transferring current loan as well as financing was extremely quick and painless. Didn't have to... spend the entire day in the dealer. Donovan did a great job setting me up with the vehicle that I wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donovan Spitler

    Sales Associate

    (5.0) 37 reviews

  • 5.0 out of 5
    June 24, 2020

    We have bought many vehicles from Heart City Toyota, Eric Miller has helped us over many years, we trust him and the dealership to give us the best rate... possible, and feel he is honest.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Miller

    Toyota Certified Sales Consultant

    (5.0) 74 reviews

    Jason Price

    Business Office

    (5.0) 26 reviews

  • 5.0 out of 5
    June 24, 2020

    Amazing people to work with! Kendall got me into a brand new car before I had to start immuring to school in the fall and I will forever me thankful!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Price

    Business Office

    (5.0) 26 reviews

    Kendall Berg

    Toyota Certified Sales Consultant

    (4.9) 103 reviews

  • 5.0 out of 5
    June 18, 2020

    Heart City has got a salesman, Donovan, who you have to meet. If you are enthusiastic about getting a car....like I was...he gets it and will listen and... make the whole experience fun....like it should be!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donovan Spitler

    Sales Associate

    (5.0) 37 reviews

  • 5.0 out of 5
    June 18, 2020

    Wonderful car buying experience with an enthusiastic and helpful sales man. Wife wanted to test drive a RAV4 and absolutely loved the vehicle. All her... questions were answered on the spot and we drove out the lot the next day!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donovan Spitler

    Sales Associate

    (5.0) 37 reviews

    Brett Keyser

    Sales Manager

    (4.9) 73 reviews

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