Frank Fletcher Chrysler Jeep Dodge RAM

We want to give a giant big shout-out to sales, Alan Hathcoat and sales manager, Nate Brown. I have been buying cars for over 40 years and have bought many new cars and trucks. Since recently moving to the NE Ark area this was our first visit to this dealership. We were treated with the highest level of professionalism and so courteously that my wife and I thought it was over the top!. It was the most pleasant experience from pulling on the lot and being met by Alan, full of questions and ready with answers for our questions. Within 10 minutes of meeting Alan we were doing a test drive. Liking some of the the features on the Ram 1500 but not quite what we were looking for, Alan showed us others and we drove the truck we purchased. After we picked out the truck then came the part that most people dread, the deal! Nate Brown was wonderful, he worked with us and we finally reached the numbers we needed and moved on to finance and Will was very nice to help us finish. Within just a couple of hours from the time we drove on the lot, we were signing the paperwork!! We needed some mats and running boards and Heather in parts was very helpful! If you are thinking of trading to a new or newer car see Alan, Nate, Will and Heather and let them show you how trading can be, like it should be, with respect and honesty!!

I received a call from Kevin Brand (as in Brand New Car) back in March. My wife and I had just started looking for a replacement for the old car she was driving and told Kevin that we needed a couple of months to get some finances in better shape. Believe it or not I did not hear from him for about 10 weeks and then he gave me a call to see if we were still in the market for another vehicle. We told him we were just about ready and would be by to see him in a couple of weeks. We finally were able to show up a few weeks later (still no pressure calls from Kevin) and told him what we had to trade and what we were looking for. In about 30 minutes he brought us a car to test drive. It was fabulous. We did not have the trade-in with us that day but came back with it the next day to get our new car and he made an offer for the pickup I was driving (had to follow the trade in car to make sure it would make it) and we were able to reach a great deal on a brand new car. Kevin worked with us, gave us time to think things over and never pressured or pushed us in the least and we wound up with not one, but two cars that weekend for just a little more than what we had previously been paying for one truck. One of the cars was used and we had a sight problem with it after just a couple of days. We called Kevin and even though there was no warranty left on the car he told us to bring it in and he would have it fixed and he did. Kevin was friendly, funny and never pressured us in any way. It was a totally unique car-buying experience in that regard for me and I have bought my fair share of vehicles over the years. We certainly appreciate the way we were treated by the entire staff at Fletcher's but our most heart-felt thanks to Kevin Brand for making it not only an almost painless, but also a fun experience. If you are in this area go see Kevin Brand!!

the sales person i dealt with was alan hathcoat he was excellent and very helpful. a all around nice person. i would tell anyone he is the sales person to see for a new car. i also had michael proffitt help with the fincial side of getting a new car. he was very efficent and fast. he was also very nice and helpful

These guys are great!!! Very simple and easy to buy at Fletcher in Jonesboro. The only place you need to shop, period! I will return with future business.

Alan and all the sales and finance team was great and very helpful. Alan went above and beyond to get me the best vehicle for my predicament, being upside down. He took the time and listened to what I wanted and was looking for! Easiest car buying experience I've ever had. I wasn't impressed with the service department at all though. I needed my radio reprogrammed, the lady that Alan took me to was rude to say the least. She acted as if Alan and myself was bothering her with needing to schedule etc. Alan went out of his way and aplogized for her being so rude which he didn't have to do. Thanks to everyone in the sales and finance for getting me in my brand new car!

Sunday I went by Fletcher Dodge and looked at a 2015 Dodge Challenger with less than 20 miles on it with many options already installed. its the Hemi 5.7L V8.On tuesday Carl Deal gave me what I was looking for on trade and got my payment where I wanted and terms. I could not be happier with the entire process. back in 2000 we went there to purchase a vehicle and while we were gone to pick up pay check stubs and so on at the house, another dealer sold the car we were fixing to purchase. I was Livid when i got back and said I would never buy a vehicle there ever. well lets just say that's water under the bridge. after this process this week, i will def go back and do business again. quick and easy. So hats off to Carl Deal And Michael Proffitt and the entire staff at Frank Fletcher. and to top the sale off, the Christmas in july was awesome, we picked a card from the tree and took home a sentry fire proof safe. Thanks fletcher dodge.

We went to buy a used Challenger and ended up getting a new one. I have to admit we were not the easiest of customers to work with. It took four times to finally get us a car because we were very particular on color, style, options, etc. Evidently, the granite color with ruby red leather seats is in high demand. Every time they would find us one, it would sell before we could make it to the dealership!!! However, Kevin Brand did not give up on locating our perfect car. Working with him was great! I plan on buying another new car in a year and I will go to Frank Fletcher of Jonesboro.

I JUST WANT TO SAY I WOULD RECOMMEND FLETCHER AUTO GROUP FOR ANYONE WANTING A NEW CAR ...WENT IN LOOKING FOR USED VEHICLE BUT WITH THE HELP OF AN EXCELLENT SALESMAN JIMMY HARVEY, LEFT WITH A NEW VEHICLE, THAT I LOVE!!!!! HE WAS THOUGHTFUL AND LISTENED TO WHAT I WAS LOOKING FOR!!!

Initially came in for used car and they worked with me and got better rate on new vehicle. I am happy with purchase. Salesman answered all questions I had about deal & car. Provided contact information. Satisfied with interaction. Would definitely refer to friends and family.

I submitted an online request for info on a truck the dealership had listed on Cars.com. The person I talked to told he she would get some pics that day after it stopped raining. A week went by and still no pics. I received a canned email asking if my needs were met to which I responded "no". I then received an email telling me the truck was still in detail and she would send pics when the truck was out of detail. No pics to this day. I did get an email a few days ago about a sale at the dealership & that the website wouldn't upload the pics. I have already purchased a truck at this point.