Leith Wendell

comfortable atmosphere, sales reps very helpful ,a friendly place for family to begin and scout to look for a good car,not to pushy,right on the goal to be thier for any questions, sincerly looks they want to make sure they find the right car and drive out with one sales reps are good ,now maintience dept well found out and see

I visited Leith about a used vehicle. I asked if they could replace the tires or drop the price to be more in line with a fair market price. They said we can’t do that. They dropped the price of the vehicle the next day. They could have sold the vehicle to me but they would rather see if I would pay the higher price.

My wife and I went to the dealership around 6:30 on the evening of 7/25/2023 to view a 2023 Kia Sorento SX we had seen online. We really had no intention of purchasing a vehicle that day since we had already loaded our 2023 Sportage for a vacation trip to Michigan the following morning. And then, we encountered Jaray (or Ray). Since I worked for Fred Anderson Kia for nearly 3 years (after retiring from a real estate career), I know a little something about what it takes to be successful in auto sales, and Ray exhibited a high degree of professionalism, likeability and easy demeanor. We never felt pressured to buy right then and there. He let us make up our own minds, and for me that is critical because I do not respond well to pressure tactics. Jay is a good salesman, and I felt like he was able to "read" us and responded to our questions and concerns appropriately. Bottom line is that we did buy the car that evening, and our experience with Jay and the rest of the staff (Rogel the sales manager and Jonny the finance manager) was a positive one. The one thing of note with Leith Cars is that they don't pile on a "marketing adjustment" above the MSRP, and that says a lot about the Leigh organization. Also, they were very fair with my trade. All in all, we were very happy with how the transaction turned out. By the way, after the transaction was completed, we took the Sorento home and transferred the vacation stuff from the Sportage to the Sorento. Twenty-five hundred miles later, we are still happy.

I contacted the Dealership about this vehicle. They were prompt in their reply. The provided me with the necessary information to make decision about this vehicle. Brandon was awesome to work with.

Scott Trew and the Team at Leith was very fair and accommodating. We appreciated their willingness to stay late on a Saturday to get our deal done. No high pressure sales. They came through with the car that we expected and are very pleased.

It was a pleasure to buy a used Truck at Leith, Scott did an amazing Job. The Truck was in perfect condition. Can highly recommend this dealership.

They would not bargain on the price at all, I just needs a little less to fit my budget.

I am not sure if they are desparate to sell cars in this market or what the story was but they were very pushy. They kept playing the "let me check with my manager..." I told them I wasn't interested but "no" wasn't going to be an answer they would accept. I finally got up and left and was driving home and they called me on my cell to try and convince me, yet again, to buy. I had to block their phone #'s. Bad experince.

The service department here definitely needs new management and service advisors. Very unfriendly service advisor with Ciera. Her whole attitude and demeanor communicates that she’s being put out with any question or issue and she’s doing you a favor by even answering your phone call. John the service manager completely disregarded our complaint and issue. Like not even a response! Besides not standing behind the complete engine replacement they completed, which was done just a few months ago, an 02 sensor went faulty and instead of replacing it for a reasonable cost, they tried to charge us over $600 to replace a $99 part. If parting with your hard earned money and being fleeced is something you enjoy then by all means use the service department here! If you don’t appreciate being ripped off, then avoid for sure. John, the service manager didn’t even bother to call or respond to an email about the issue I raised… I called three other service shops in the area and all of them were 50 to 60% of the price quoted by Ciera. If you’re looking for any level of Kia car repair or Kia auto repair in the Rolesville, Wendell or Raleigh area, I would highly recommend avoiding this particular dealership. Just super unhappy with the lack of friendly customer service, and I despise being ripped off by dishonest repair shops like this one. These scam artists even included $190 diagnostic fee in the repair even if we decided to go with them for the repair. We’re talking about a five minute hook up to a computer to get the Kia error code. Hopefully this review costs them a lot more than $190 by helping a few others not get ripped off and have to be subjected to terrible customer service in the process! Go get your Kia repaired somewhere else!

Marc was excellent in getting me in my new car. And called me on Monday to check in