Reviews
Great dealership, great staff!
Johnny Cole is the best there is! We have bought 3 vehicles from him and have sent friends to him. Parkway has always been spot on with service and I would recommend the dealership and the staff! Wonderful experience every time!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service from beginning to end!
We purchased a Ford Explorer. The communication at your dealership was great. I received a phone call and immediately received an email with the information I was wanting. Jesse was very easy to speak to and get in touch with. He was very professional and made a great impression on me and my family. We will definitely be back to purchase our future vehicles. I had to bring my car in the next day to get a minor detail fixed. I was very impressed with how quick they took my car back and how quickly they got me out. I was on my lunch and the respected that time. Your customer service was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great
Slow but in the end sufficient. I love my ford! Still trying to figure out the radio and kinks but overall I love it
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service for the recall I recieved.
The service department was excellent. Customer Service was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Parkway Ford Service
Excellent service, as always. .....................................................................................
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 Chevrolet Sonic
We purchased the 2014 Chevy Sonic, as you know. Our salesman, Chuck, was kind and not too pushy. I did like that the salesmen name tags let us know that they are salary. Just 5 days after we drove it off the lot, the car had to be taken back because we heard a squeak. Parkway Ford did a good job of taking care of the problem. I am not happy that because it is a Chevrolet product that they could not work on it in their own garage, although I understand.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service all around from day one!!!
Service is excellent and hassle free as always. With service like Parkway has provided me you have earned a customer for LIFE. Keep up the good work guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service dept.
Quick to make adjustments to service rendered to meet my needs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I love the Ford Fusion Titanium Hybrid.
I feel like I was not allowed enough for my trade in. I really enjoy the new Ford Fusion Titanium Hybrid, don't get me wrong. It's amazing. Gary Houston was stellar in his professionalism and knowledge, and his willingness to work to make the sell. I just don't think the trade-in allowance was fair.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying the new Taurus
My wife bought this car for her commute to the Baptist Hospital, 27 miles away. We had excellent help from our local Parkway Ford dealership in Lexington, NC. They found exactly what she requested with the right equipment and color. She is still getting used to the wide array of controls and options available to her. At first she had trouble getting the steering wheel, pedals and seat just to suit her driving style. After a few days she began to find all the right adjustments for everything she uses. From this, I take that she is more enamored with her car as time passes. The buying experience at Parkway and the salesman, John Cole, was excellent to say the least. We got a fantastic deal on this new Taurus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase