Reviews
Write a reviewFeyer Ford, really appreciate the professionalism.
Great customer service. Honest ,courteous, and professional. Outstanding staff and service. Really appreciated they got the job done in a timely manner. Will ba using them again for services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warranty work and spark plug replacement
They tried to do their best but had parts availability issues. It took over a week to complete repairs. They provided me with a loaner car while they had my truck which was fine with me.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Outstanding Service!
We broke down on our way home from the beach on the side of Hwy 64, 5 hours from home. We called Feyer as they were the closest Ford mechanics and they were so responsive. They went out of their way to send a driver to pick us up (we had our baby with us) while the tow truck got the truck. They were quick with their assessment and knew we had a fuel pump that went out. They ordered the part, gave us a loaner and even helped us with finding a hotel for the night as we do not know the area. The truck was completely repaired 24 hours after we first broke down. Shane even worked through his lunch to make sure we were on our way quickly. Outstanding service, wonderful people and smart mechanics turned this scary situation into a smooth experience. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Always a great experience! Staff was fabulous! Quick service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Friendly people and professional. My wait time was not very long. Had me in and out in no time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joyce, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Jackie?s Explorer
Down home ,friendly and great service . I Would shop Feyer Ford for a new car or truck again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your kind words and this wonderful review! Please let us know if there is ever anything else we can do for you! Safe travels!
Service
I Had service work done and everything went as planned, smooth in and out transaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchasing My Car
Excellent Service, Quick Process, very satisfied with my purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Owner
There were dirty footprints left on my car carpet. I had to come home and wash it off.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Feyer Ford Service Dept. Plymouth NC
I was having trouble with updating my navigation and they were fantastic help. I had tried the Ford customer service call line, it was awful. Called Feyer to get a direct number to Ford but John the general manager put me in touch with Tanya McCombs, She was fantastic. Thanks to all at Feyer Plymouth!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase