Mercedes-Benz of Knoxville

I bought a used Ford F-150 here, and 7 days later the transmission went out. I signed the document I was buying the truck as-is, but I was not formally offered or given a price for an extended warranty. Because I didn't buy an extended warranty, the dealership refused to take any accountability for the transmission. I left 2 messages for the General Manager and 2 messages for the pre-owned vehicle manager, but neither one would return my calls. I had 3 mechanics all tell me that there would have been no way that Mercedes didn't know the transmission was bad, unless they were not truthful about the "rigorous inspection" they put the truck through before selling it to me. I had just bought my last used vehicle from this dealership a year earlier, but I will never buy from them again.

I was here a few days ago and was looking to trade in my car and a man named frank was laughing at me and being very unprofessional, he even made an inappropriate remark to my wife. Very disrespectful and I will not be doing business with them anytime in the future

Just bought a nice used Maxima here this weekend. I will have to say that Brandon Comer (sales) and Javier Escobar (finance) were a pleasure to deal with. Such down to earth personalities, friendly, sincere, and helpful. I actually identified a vibration / wheel issue with this vehicle during the test drive. They did not hesitate to address the issue fully and we were able to finalize the deal in a couple of days. Other that that small hiccup, the dealwas so simple and painless. My wife and I would definitely consider buying from this dealership again. It is a beautiful establishment and everyone we came in contact with were so nice and thoughtful.

Jim "Tex" Ritter at Mercedes Benz Knoxville assisted me with the purchase of my ESeries automobile. It was the exact car that I had been looking for. Jim answered all my questions I had about the car. Jim was very helpful in explaining the safety features as well as the operational features.

*BEWARE* We purchased a used Range Rover Sport from this dealership. It was supposedly “certified” and all good. After having it for less than a month it started leaking antifreeze. We are now going to have to spend $700 to fix a vehicle we just paid over $50,000 for. They do not stand behind their used vehicles at all. Do not purchase from this dealership.

Even though I hate purchasing new cars, this was a great experience. From the moment I walked on the lot the staff was engaging, knowledgable, respectful friendly and attentive. . Sales person Jon Becker was honest, not pushy, put me at ease, knew the product, fun to deal with and was very helpful at helping me sort through options on the van. Jon was willing to go above and beyond to put me at ease and made the experience a good one.

Salespeople are friendly, as you would expect. Brief experience with the Service Dept left good impression. The problem is the product. Mercedes Benz enjoys a reputation of poor reliability and my experience certainly solidifies that fact. A mere three weeks after purchasing a Certified 2023 C300 it left me stranded at a gas station. Red warning light on the dash indicated a "Malfunction" and the car would not start. Embarrassing situation when others are patiently waiting in line to use the gas pump. That was after several technology issues including a clock that would not keep the correct time and Apple Car Play that would not connect. If you are set on owning a Mercedes I guess this is as good a dealership as you'll find but I would encourage you to consider a different manufacturer.

A car was listed on their site and auto trader (presumably ready for sale) and I submitted a request for total to purchase it as it had been just what I was looking for. I received nothing, so being eager I went on chat and was told that the car was just taken in as a trade so had not had it's service and thus not yet ready to be looked at. A sales man contacted me and said that as soon as it was out of its service check up he would let me know on the following Saturday. Saturday came and it was still not ready. Monday morning I get a video of the exterior of the car only, as he had no keys to get in so it wasn't even shown running. I asked for a purchase / Out the Door price so that I could put a down payment as soon as the car was inspected. This didn't come through until the afternoon, and within minutes I got another text saying sorry it's sold. Very poor treatment of customers... it is not extreme for a customer to want to know if the car even runs before placing a downpayment, which I was all to eager to do and made that clear from within minutes of them posting it.

Great experience. Staff was courteous, knowledgeable, and a pleasure to deal with. I bought the car. It's beautiful.

MCB of Knoxville has been great to work with. Ask for G. J. Hickman for sales, he will help you out. Excellent follow-up as well.