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Mercedes-Benz of Knoxville

(353 reviews)
Visit Mercedes-Benz of Knoxville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (865) 635-4768 (865) 635-4768
Used (865) 635-4758 (865) 635-4758
Service (865) 635-4770 (865) 635-4770

Inventory

See all 424 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2005.
From our first day of business Mercedes-Benz of Knoxville has held a solid commitment to providing the broadest selection of Mercedes-Benz vehicles in East Tennessee and beyond. With the exciting addition of Smart and now Sprintercoupled with an extensive selection of quality pre-owned and certified vehicles we continue to be an automotive leader in the area.
We are actively involved with our community thru numerous local events and several corporate responsibility programs. We stand committed to maintaining the highest standard of customer service during every phase of your buying and ownership journey. Come experience excellence today!
Experience Excellence!

Service center

Phone number (865) 635-4770

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

(353 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Knoxville from DealerRater.

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I bought a used Ford F-150 here, and 7 days later the

I bought a used Ford F-150 here, and 7 days later the transmission went out. I signed the document I was buying the truck as-is, but I was not formally offered or given a price for an extended warranty. Because I didn't buy an extended warranty, the dealership refused to take any accountability for the transmission. I left 2 messages for the General Manager and 2 messages for the pre-owned vehicle manager, but neither one would return my calls. I had 3 mechanics all tell me that there would have been no way that Mercedes didn't know the transmission was bad, unless they were not truthful about the "rigorous inspection" they put the truck through before selling it to me. I had just bought my last used vehicle from this dealership a year earlier, but I will never buy from them again.

I bought a used Ford F-150 here, and 7 days later the

I bought a used Ford F-150 here, and 7 days later the transmission went out. I signed the document I was buying the truck as-is, but I was not formally offered or given a price for an extended warranty. Because I didn't buy an extended warranty, the dealership refused to take any accountability for the transmission. I left 2 messages for the General Manager and 2 messages for the pre-owned vehicle manager, but neither one would return my calls. I had 3 mechanics all tell me that there would have been no way that Mercedes didn't know the transmission was bad, unless they were not truthful about the "rigorous inspection" they put the truck through before selling it to me. I had just bought my last used vehicle from this dealership a year earlier, but I will never buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was here a few days ago and was looking to trade in my

I was here a few days ago and was looking to trade in my car and a man named frank was laughing at me and being very unprofessional, he even made an inappropriate remark to my wife. Very disrespectful and I will not be doing business with them anytime in the future

I was here a few days ago and was looking to trade in my

I was here a few days ago and was looking to trade in my car and a man named frank was laughing at me and being very unprofessional, he even made an inappropriate remark to my wife. Very disrespectful and I will not be doing business with them anytime in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Just bought a nice used Maxima here this weekend.

Just bought a nice used Maxima here this weekend. I will have to say that Brandon Comer (sales) and Javier Escobar (finance) were a pleasure to deal with. Such down to earth personalities, friendly, sincere, and helpful. I actually identified a vibration / wheel issue with this vehicle during the test drive. They did not hesitate to address the issue fully and we were able to finalize the deal in a couple of days. Other that that small hiccup, the dealwas so simple and painless. My wife and I would definitely consider buying from this dealership again. It is a beautiful establishment and everyone we came in contact with were so nice and thoughtful.

Just bought a nice used Maxima here this weekend.

Just bought a nice used Maxima here this weekend. I will have to say that Brandon Comer (sales) and Javier Escobar (finance) were a pleasure to deal with. Such down to earth personalities, friendly, sincere, and helpful. I actually identified a vibration / wheel issue with this vehicle during the test drive. They did not hesitate to address the issue fully and we were able to finalize the deal in a couple of days. Other that that small hiccup, the dealwas so simple and painless. My wife and I would definitely consider buying from this dealership again. It is a beautiful establishment and everyone we came in contact with were so nice and thoughtful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jim "Tex" Ritter at Mercedes Benz Knoxville assisted me

Jim "Tex" Ritter at Mercedes Benz Knoxville assisted me with the purchase of my ESeries automobile. It was the exact car that I had been looking for. Jim answered all my questions I had about the car. Jim was very helpful in explaining the safety features as well as the operational features.

Jim "Tex" Ritter at Mercedes Benz Knoxville assisted me

Jim "Tex" Ritter at Mercedes Benz Knoxville assisted me with the purchase of my ESeries automobile. It was the exact car that I had been looking for. Jim answered all my questions I had about the car. Jim was very helpful in explaining the safety features as well as the operational features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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*BEWARE* We purchased a used Range Rover Sport from this

*BEWARE* We purchased a used Range Rover Sport from this dealership. It was supposedly “certified” and all good. After having it for less than a month it started leaking antifreeze. We are now going to have to spend $700 to fix a vehicle we just paid over $50,000 for. They do not stand behind their used vehicles at all. Do not purchase from this dealership.

*BEWARE* We purchased a used Range Rover Sport from this

*BEWARE* We purchased a used Range Rover Sport from this dealership. It was supposedly “certified” and all good. After having it for less than a month it started leaking antifreeze. We are now going to have to spend $700 to fix a vehicle we just paid over $50,000 for. They do not stand behind their used vehicles at all. Do not purchase from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hello and thank you for your feedback. We always appreciate the opportunity to review customer experiences and make sure they are up to our high standards. We're sorry to hear you're having an issue with your vehicle. I reviewed our records and spoke with our sales managers to get some history on your visit. We did perform our standard safety inspection on your vehicle to ensure there were no existing problems at the time of sale. However, since your vehicle is not a Mercedes-Benz, we were not able to sell it as a "Certified Pre-Owned." We understand there can be some risks when purchasing a pre-owned vehicle, and while we're unable to predict future problems, we do offer several warranty options to help alleviate the cost of unexpected repairs. Unfortunately, our records indicate a warranty purchase was declined for your vehicle. If you'd like to bring the vehicle to our service department, we'd be happy to take a look and go over your best options to take care of any needed repairs. I'd also be happy to discuss your experience further over the phone, so please feel free to contact me directly at 865-777-2268. Thank you again. - Jeff Bender, General Manager

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Even though I hate purchasing new cars, this was a great

Even though I hate purchasing new cars, this was a great experience. From the moment I walked on the lot the staff was engaging, knowledgable, respectful friendly and attentive. . Sales person Jon Becker was honest, not pushy, put me at ease, knew the product, fun to deal with and was very helpful at helping me sort through options on the van. Jon was willing to go above and beyond to put me at ease and made the experience a good one.

Even though I hate purchasing new cars, this was a great

Even though I hate purchasing new cars, this was a great experience. From the moment I walked on the lot the staff was engaging, knowledgable, respectful friendly and attentive. . Sales person Jon Becker was honest, not pushy, put me at ease, knew the product, fun to deal with and was very helpful at helping me sort through options on the van. Jon was willing to go above and beyond to put me at ease and made the experience a good one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Salespeople are friendly, as you would expect.

Salespeople are friendly, as you would expect. Brief experience with the Service Dept left good impression. The problem is the product. Mercedes Benz enjoys a reputation of poor reliability and my experience certainly solidifies that fact. A mere three weeks after purchasing a Certified 2023 C300 it left me stranded at a gas station. Red warning light on the dash indicated a "Malfunction" and the car would not start. Embarrassing situation when others are patiently waiting in line to use the gas pump. That was after several technology issues including a clock that would not keep the correct time and Apple Car Play that would not connect. If you are set on owning a Mercedes I guess this is as good a dealership as you'll find but I would encourage you to consider a different manufacturer.

Salespeople are friendly, as you would expect.

Salespeople are friendly, as you would expect. Brief experience with the Service Dept left good impression. The problem is the product. Mercedes Benz enjoys a reputation of poor reliability and my experience certainly solidifies that fact. A mere three weeks after purchasing a Certified 2023 C300 it left me stranded at a gas station. Red warning light on the dash indicated a "Malfunction" and the car would not start. Embarrassing situation when others are patiently waiting in line to use the gas pump. That was after several technology issues including a clock that would not keep the correct time and Apple Car Play that would not connect. If you are set on owning a Mercedes I guess this is as good a dealership as you'll find but I would encourage you to consider a different manufacturer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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A car was listed on their site and auto trader

A car was listed on their site and auto trader (presumably ready for sale) and I submitted a request for total to purchase it as it had been just what I was looking for. I received nothing, so being eager I went on chat and was told that the car was just taken in as a trade so had not had it's service and thus not yet ready to be looked at. A sales man contacted me and said that as soon as it was out of its service check up he would let me know on the following Saturday. Saturday came and it was still not ready. Monday morning I get a video of the exterior of the car only, as he had no keys to get in so it wasn't even shown running. I asked for a purchase / Out the Door price so that I could put a down payment as soon as the car was inspected. This didn't come through until the afternoon, and within minutes I got another text saying sorry it's sold. Very poor treatment of customers... it is not extreme for a customer to want to know if the car even runs before placing a downpayment, which I was all to eager to do and made that clear from within minutes of them posting it.

A car was listed on their site and auto trader

A car was listed on their site and auto trader (presumably ready for sale) and I submitted a request for total to purchase it as it had been just what I was looking for. I received nothing, so being eager I went on chat and was told that the car was just taken in as a trade so had not had it's service and thus not yet ready to be looked at. A sales man contacted me and said that as soon as it was out of its service check up he would let me know on the following Saturday. Saturday came and it was still not ready. Monday morning I get a video of the exterior of the car only, as he had no keys to get in so it wasn't even shown running. I asked for a purchase / Out the Door price so that I could put a down payment as soon as the car was inspected. This didn't come through until the afternoon, and within minutes I got another text saying sorry it's sold. Very poor treatment of customers... it is not extreme for a customer to want to know if the car even runs before placing a downpayment, which I was all to eager to do and made that clear from within minutes of them posting it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience.

Great experience. Staff was courteous, knowledgeable, and a pleasure to deal with. I bought the car. It's beautiful.

Great experience.

Great experience. Staff was courteous, knowledgeable, and a pleasure to deal with. I bought the car. It's beautiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MCB of Knoxville has been great to work with.

MCB of Knoxville has been great to work with. Ask for G. J. Hickman for sales, he will help you out. Excellent follow-up as well.

MCB of Knoxville has been great to work with.

MCB of Knoxville has been great to work with. Ask for G. J. Hickman for sales, he will help you out. Excellent follow-up as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled to hear that GJ provided you with excellent service. We appreciate your feedback and we hope to see you again in the future.

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