Mercedes-Benz of Knoxville

4.6
(344 reviews)
Visit Mercedes-Benz of Knoxville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (865) 635-4768 (865) 635-4768
Used (865) 635-4758 (865) 635-4758
Service (865) 635-4770 (865) 635-4770

Inventory

See all 323 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2005.
From our first day of business Mercedes-Benz of Knoxville has held a solid commitment to providing the broadest selection of Mercedes-Benz vehicles in East Tennessee and beyond. With the exciting addition of Smart and now Sprintercoupled with an extensive selection of quality pre-owned and certified vehicles we continue to be an automotive leader in the area.
We are actively involved with our community thru numerous local events and several corporate responsibility programs. We stand committed to maintaining the highest standard of customer service during every phase of your buying and ownership journey. Come experience excellence today!
Experience Excellence!

Service center

Phone number (865) 635-4770

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.6
(344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

This is the second vehicle I have purchased from this

This is the second vehicle I have purchased from this dealership. Mr Frank Caldwell was my salesman and we just loved him. He was more than helpful. I would definitely recommend this dealership to anyone! By the way 5 years ago on this date , Frank sold me a vehicle , he was great then and today we were lucky enough to have him in our corner helping us get the car of our dreams. So everyone go on down to Knoxville’s Mercedes Benz and ask for Frank Caldwell. He will definitely treat you right.

5.0

This is the second vehicle I have purchased from this

This is the second vehicle I have purchased from this dealership. Mr Frank Caldwell was my salesman and we just loved him. He was more than helpful. I would definitely recommend this dealership to anyone! By the way 5 years ago on this date , Frank sold me a vehicle , he was great then and today we were lucky enough to have him in our corner helping us get the car of our dreams. So everyone go on down to Knoxville’s Mercedes Benz and ask for Frank Caldwell. He will definitely treat you right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I loved Lauren Bain Henson she was very knowledgeable

I loved Lauren Bain Henson she was very knowledgeable helping me every step of the way to buying my first benz if you need or looking for a car ask for Lauren you won’t be disappointed

5.0

I loved Lauren Bain Henson she was very knowledgeable

I loved Lauren Bain Henson she was very knowledgeable helping me every step of the way to buying my first benz if you need or looking for a car ask for Lauren you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Excellent Customer Service

My experience with Bennie Barcroft was excellent. He answered all my questions quickly and put together a quote that was detailed and transparent. He was quick to answer follow-up questions and it was a pleasure to deal with him. I ended up not ordering a vehicle at this time due to high interest rates but will contact him first when I decide to do so.

5.0

Excellent Customer Service

My experience with Bennie Barcroft was excellent. He answered all my questions quickly and put together a quote that was detailed and transparent. He was quick to answer follow-up questions and it was a pleasure to deal with him. I ended up not ordering a vehicle at this time due to high interest rates but will contact him first when I decide to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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1.0

My bill doubled without notifying me.

My bill doubled without notifying me. My new key was $600 labor $100. Great! When I arrived to pick my car up, I was told to pay almost $1400 with no explanation. Just shrugged shoulders from the sales person, talked to me like I was a child. Said he had to call Germany, cause programming the key takes satellites in the sky and signals from Germany and shoots down to Knoxville to my new key fod. He wasn’t joking. Just lying. Why did my bill double? Anyone?

1.0

My bill doubled without notifying me.

My bill doubled without notifying me. My new key was $600 labor $100. Great! When I arrived to pick my car up, I was told to pay almost $1400 with no explanation. Just shrugged shoulders from the sales person, talked to me like I was a child. Said he had to call Germany, cause programming the key takes satellites in the sky and signals from Germany and shoots down to Knoxville to my new key fod. He wasn’t joking. Just lying. Why did my bill double? Anyone?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

Purchased a brand new 2023 GLC around 2 months ago.

Purchased a brand new 2023 GLC around 2 months ago. The car has 3300 miles and about every 10 starts will fail to start and ever check engine message on the cluster will appear leaving me stranded from anywhere to 15 to 60 minutes. Called Lexington Mercedes because it’s closer than Knoxville I live in a Kentucky. Took it in they had it 3 days I went to pick it up drove it less then a 100 miles and still same issues. I called Knoxville where I purchase the car, the first service rep hung up on me. So I called back and spoke to Gary the service manager, told me Mercedes would contact me within a few hours and set up a tow. No call from Mercedes, he also said he would call back the next morning to check on things. Never received a call, I called him back and now I’m being told I will be without a car for up to two weeks. When we purchased I was promised if we had any issues that it would be towed at their expenses and we would be given a loaner. Nothing I was told has happened Gary and Buck I’m sure you’re great guys but you have lost a life long customer I will never own another Mercedes and as soon as I get it fixed it will be trading back to BMW where they have always done anything I’ve ever asked or they promised. Thanks for the 60k dollar paper weight.

1.0

Purchased a brand new 2023 GLC around 2 months ago.

Purchased a brand new 2023 GLC around 2 months ago. The car has 3300 miles and about every 10 starts will fail to start and ever check engine message on the cluster will appear leaving me stranded from anywhere to 15 to 60 minutes. Called Lexington Mercedes because it’s closer than Knoxville I live in a Kentucky. Took it in they had it 3 days I went to pick it up drove it less then a 100 miles and still same issues. I called Knoxville where I purchase the car, the first service rep hung up on me. So I called back and spoke to Gary the service manager, told me Mercedes would contact me within a few hours and set up a tow. No call from Mercedes, he also said he would call back the next morning to check on things. Never received a call, I called him back and now I’m being told I will be without a car for up to two weeks. When we purchased I was promised if we had any issues that it would be towed at their expenses and we would be given a loaner. Nothing I was told has happened Gary and Buck I’m sure you’re great guys but you have lost a life long customer I will never own another Mercedes and as soon as I get it fixed it will be trading back to BMW where they have always done anything I’ve ever asked or they promised. Thanks for the 60k dollar paper weight.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Don’t waste your time. They think you’re an idiot.

This dealer is a joke. I asked for pricing on a random SUV and they came back with sticker plus $50,000. Yea you read that right. If this was a one of a kind vehicle or something super rare I’d say ok I can see it but this is a regular car sitting in their inventory. Then the salesperson said or you can make an offer. Why would I make an offer after an initial disrespectful first contact. Moving on to another dealer who’s serious.

1.0

Don’t waste your time. They think you’re an idiot.

This dealer is a joke. I asked for pricing on a random SUV and they came back with sticker plus $50,000. Yea you read that right. If this was a one of a kind vehicle or something super rare I’d say ok I can see it but this is a regular car sitting in their inventory. Then the salesperson said or you can make an offer. Why would I make an offer after an initial disrespectful first contact. Moving on to another dealer who’s serious.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

I really believe that this dealership deserves even more

I really believe that this dealership deserves even more than 5 stars. Their service is exemplary as they really go above and beyond with their customer service. Their competency ,efficiency and support were incredibly appreciated in our urgent situation. James Cox is the epitome of a professional as well as his other colleagues i. e. Jordan Greer at Mercedes -Benz Knoxville. In summary ….. a fantastic dealership!

5.0

I really believe that this dealership deserves even more

I really believe that this dealership deserves even more than 5 stars. Their service is exemplary as they really go above and beyond with their customer service. Their competency ,efficiency and support were incredibly appreciated in our urgent situation. James Cox is the epitome of a professional as well as his other colleagues i. e. Jordan Greer at Mercedes -Benz Knoxville. In summary ….. a fantastic dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Frank was super helpful and knowledgeable!

Frank was super helpful and knowledgeable! Traded my CLS 550 for a newer AMG 550. No issues! In and out in a hours time! I will trade again at Mercedes Benz of Knoxville. Thank you!!

5.0

Frank was super helpful and knowledgeable!

Frank was super helpful and knowledgeable! Traded my CLS 550 for a newer AMG 550. No issues! In and out in a hours time! I will trade again at Mercedes Benz of Knoxville. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Had a great experience.

Had a great experience. No pressure. Jim and Lauren were great to deal with. I purchased a used Mini Cooper. Would definitely recommend this dealership. 👌

5.0

Had a great experience.

Had a great experience. No pressure. Jim and Lauren were great to deal with. I purchased a used Mini Cooper. Would definitely recommend this dealership. 👌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Purchase 2016 Mercedes Metris passenger van

Bennie Barcroft was extremely helpful and supplied me with any information needed. He even picked me up at the airport when i flew to Knoxville to pick up the Metris. The Metris is a great vehicle. I am sorry Mercedes has chosen to drop the model from their U S product line.

5.0

Purchase 2016 Mercedes Metris passenger van

Bennie Barcroft was extremely helpful and supplied me with any information needed. He even picked me up at the airport when i flew to Knoxville to pick up the Metris. The Metris is a great vehicle. I am sorry Mercedes has chosen to drop the model from their U S product line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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