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Rusty Wallace Ford

(379 reviews)

Reviews

(379 reviews)

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Rusty Wallace Ford has to be the best dealership around!...

Rusty Wallace Ford has to be the best dealership around! I’ve worked in the automotive industry for 20 years, and they truly impressed me! We had a hard deal to put through involving two trade ins. We had already been blown off by a couple of other “big name” dealers in the area. We had the credit and money to put down, but no one took us seriously. The team at Rusty Wallace Ford had us rolling down the road in a brand new 2020 Mustang GT within a couple of hours! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another great experience at this dealership. Went in to...

Another great experience at this dealership. Went in to look at new trucks. Shane Farley was awesome. Low pressure, very knowledgeable and efficient. He made the buying experience easy. He listened to my needs and limitations and met them in a timely manner. Management staff( Chris) and finance ( Daniel ) were pleasurable to work with. Great job by all. Will continue to work with this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aaron was the best tested drive a paper work took less...

Aaron was the best tested drive a paper work took less than an hour will deal with him again It was well worth the drive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst service we have ever had. We were on vacation my...

Worst service we have ever had. We were on vacation my husbands turbo went out. Got a call it was ready went to get it and the truck was still broken. We had to leave the truck there while we went home to Michigan. It took them 3 weeks to fix the truck and 2,300 dollars later my husband traveled back to get the truck and got down the rode and the truck is STILL BROKEN!!! How does this happen!!! We were told just leave it here and we will look at again on Monday. What?! No way ! Needles to say my husband is going 20 MPT home and it will take him at least 20 hours to get home now. Please beware of this place!!! Go Some Where Else!!!!! We were not even offered a refund!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Shane Farley was the best salesman that we’ve ever dealt...

Shane Farley was the best salesman that we’ve ever dealt with we were with different salespeople and he is the one that always comes through for us we now have purchased 4 vehicles from him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesman Aaron Miller was easy to work with. As soon...

My salesman Aaron Miller was easy to work with. As soon as Daniel the finance guy worked his magic I drove away in my new ride. Easy as pie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Vehicle Purchase

I was amazed at how things went with the salesman. No pressure, no I have to my manager, and nothing like what you would normally experience in buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've wanted a new 5.0 for a long time and shane and bige...

I've wanted a new 5.0 for a long time and shane and bige came through and with excellent service wonderful people at dandridge ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing experience

Nic at Rusty Wallace Ford was very helpful, and quick to find what our needs were. He was able to fulfill our necessities, and get us a great deal with manageable payments. Rusty Wallace Ford earned our trust, our respect, and all our future business. Thank you Nic for listening, and not pushing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had not bought a new vehicle in a while and was...

I had not bought a new vehicle in a while and was dreading the process but nick made the experience a very good one.he was very knowledgeable and very easy to deal with.daniel was also very nice and explained all the paperwork in an easy to understand way.overall great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.