Towbin Dodge RAM

My experience with Towbin Dodge has been a mix of excellent service support and significant frustration with the overall situation surrounding my Ram truck. First, I want to recognize Tony and Oscar in the service department. They have been outstanding throughout this process. They have been professional, communicative, supportive, and genuinely committed to helping me navigate an issue that remains unresolved. The service department has been the one bright spot in this experience, and that is largely because of Tony and Oscar’s dedication to their customers. Unfortunately, I cannot say the same about the sales side of the transaction. After purchasing the truck, I learned there was an active recall issue that was apparently being addressed when we were told the vehicle was simply receiving updates. Had we been given complete and transparent information about the recall and the potential impact on the vehicle, we may have chosen not to purchase the truck at that time. We were not provided all the information needed to make a fully informed decision. I also place a significant amount of responsibility on Stellantis. Customers should not be left dealing with unresolved issues on new vehicles, and my truck is still not fixed. It is disappointing to spend this much money on a vehicle that remains affected by a problem the manufacturer has yet to resolve. While I am frustrated and disappointed with both the lack of transparency from sales and the ongoing issues from Stellantis, I want to be clear that Tony and Oscar are not responsible for this situation. They have done everything they can to help, and they are the reason this review is not lower. If there is any reason I would return to Towbin Dodge, it would be because of the exceptional service provided by Tony and Oscar.

My experience of purchasing a vehicle at Towbin dodge was very smooth, easy and pleasant. My sales representative, Xander Lawson, was very patient, helpful and knowledgeable.

I was looking for a second car. My salesman Tony Mendoza was excellent, no pressure from him it was all on me to find the right one. I picked out a car drive it filled out all the app. And had an answer in 25 minutes. So if you read this go see Tony and good luck.

Everything was absolutely perfect. All my needs or satisfied and the transaction was extremely smooth. I recommend anybody going to them if they’re looking for any type of vehicle they sell.

Got a quote to have Fuel filter replaced and I paid 50 dollars more than the quote. Asked if I wanted my truck washed and said yes, truck was returned not washed. Left message to rotate tires, tech never looked at phone to get message.

Absolutely great service. Lawrence our customer service advisor was great, kept me updated daily on the repair progress. Definitely recommend Towbin Dodge. 10 stars !!

Great car buying experience. The entire team did an amazing job of getting us in and out. Jeremy was a great salesman. Thanks for a great experience

Michael DuPont and Xavier were GREAT , highly recommend them Amy in the Finance Department was Wonderful 😊

They take great care of my vehicle, and keep me informed the process of the repair.

Coco is a wonderful salesperson. Every part of the sale went real smooth. Thank you Coco, A well recommended salesperson. A+++++