Mercedes-Benz Of Winston-Salem

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(23 reviews)

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(23 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Winston-Salem from DealerRater.

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1.0

I no longer trust them!

During a service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment for 2 weeks ago. I promptly arrived, checked my car in and about 20 minutes later was told that not all the parts were available. Hmm, why didn't anyone tell me before hand. I was ASSURED that the parts would be available in 3-4 days. I made another appointment with a 10 day time frame. Today. After 20 minutes of getting there and assuming the work was being done, I once AGAIN was told that the parts weren't there. I'm NOT retired and hence have to take time off from work for this. TWICE! The dealership didn't bother to call me that the parts weren't there!!!! Thus, two times now I had to miss work and not see my patients at the VA clinic that I work at because this dealership didn't bother to contact me. Shame on YOU, Mercedes-Benz of Winston-Salem. I have no intention of doing any future business with this dealership.

1.0

I no longer trust them!

During a service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment for 2 weeks ago. I promptly arrived, checked my car in and about 20 minutes later was told that not all the parts were available. Hmm, why didn't anyone tell me before hand. I was ASSURED that the parts would be available in 3-4 days. I made another appointment with a 10 day time frame. Today. After 20 minutes of getting there and assuming the work was being done, I once AGAIN was told that the parts weren't there. I'm NOT retired and hence have to take time off from work for this. TWICE! The dealership didn't bother to call me that the parts weren't there!!!! Thus, two times now I had to miss work and not see my patients at the VA clinic that I work at because this dealership didn't bother to contact me. Shame on YOU, Mercedes-Benz of Winston-Salem. I have no intention of doing any future business with this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Awesome Awesome

The service was great, my Sales rep Mr John Worney was awsome. We started with me calling about a 2018 S 450. Me and my wife flew from Brooklyn NY, and we were not disappointed the car was awsome along with the service. The young lady that had my paperwork was awsome sorry for forgetting her name. She had everything is order the deal was done in less than a half hour. This place is AWESOME, the auto exceeded my expectations. John you guys are the best.

5.0

Awesome Awesome

The service was great, my Sales rep Mr John Worney was awsome. We started with me calling about a 2018 S 450. Me and my wife flew from Brooklyn NY, and we were not disappointed the car was awsome along with the service. The young lady that had my paperwork was awsome sorry for forgetting her name. She had everything is order the deal was done in less than a half hour. This place is AWESOME, the auto exceeded my expectations. John you guys are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Business Owner- Curtis Van Davis Salon

Excellent customer service. Always treat you like family. Have been going to this Mercedes Benz location for many years.

5.0

Business Owner- Curtis Van Davis Salon

Excellent customer service. Always treat you like family. Have been going to this Mercedes Benz location for many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Wonderful Buying Experience

Mark Kendall was a wonderful salesman and the best teacher ever for learning about my new navigation system and how to let the car park itself! I highly recommend him for his knowledge and his professionalism. He made car buying a positive experience.

5.0

Wonderful Buying Experience

Mark Kendall was a wonderful salesman and the best teacher ever for learning about my new navigation system and how to let the car park itself! I highly recommend him for his knowledge and his professionalism. He made car buying a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Customer

Great experience!! Thanks for all you help. We live the new GLC

5.0

Customer

Great experience!! Thanks for all you help. We live the new GLC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

The Best

You have a service writer there named Chris and he is the best I have dealt with. Being 67 I have been around a number and he is the reason I will be buying another Mercedes.

5.0

The Best

You have a service writer there named Chris and he is the best I have dealt with. Being 67 I have been around a number and he is the reason I will be buying another Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Brenda Blattner

MB of Winston Salem has taken care of our cars for 15 years. They are an exceptional dealership. We feel very fortunate to have them taking care of our cars. The service dept. is excellent! Attention to detail and honest service are the two words that come to mind. Friendly faces always welcome us. The reputation and integrity of this dealership make it a 10 for us!

5.0

Brenda Blattner

MB of Winston Salem has taken care of our cars for 15 years. They are an exceptional dealership. We feel very fortunate to have them taking care of our cars. The service dept. is excellent! Attention to detail and honest service are the two words that come to mind. Friendly faces always welcome us. The reputation and integrity of this dealership make it a 10 for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Review

Staff is friendly,professional, knowledgeable, helpful.

5.0

Review

Staff is friendly,professional, knowledgeable, helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Outstanding organization

Over a number of years I have found MB of Winston-Salem to be an excellent organization. Every process from management to sales to finance to service has been maximized for efficiency and accuracy. Every employee that I have known there has been top notch and excellent representatives of the company which tells me the hiring and training processes are highly developed. From start to finish Mercedes makes the finest cars on the market, and their employees make the experience of owning one all the better.

5.0

Outstanding organization

Over a number of years I have found MB of Winston-Salem to be an excellent organization. Every process from management to sales to finance to service has been maximized for efficiency and accuracy. Every employee that I have known there has been top notch and excellent representatives of the company which tells me the hiring and training processes are highly developed. From start to finish Mercedes makes the finest cars on the market, and their employees make the experience of owning one all the better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify Mercedes-Benz of Winston Salem?s commitment to customer service and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Mercedes-Benz of Winston Salem Team

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5.0

E400 Mercedes Benz

This was the second time I purchased a new Mercedes from Tommy Hooker Jr. at Mercedes Benz of Winston Salem. He was great to deal with and impressed me with his knowledge of the vehicles as well as showing an interest in me. I tried to buy a car locally but it was foolish to try as both the local companies assigned people that new nothing about selling cars. Dealing with Winston Salem was a pleasure and if I buy another Mercedes I will definitely call Tommy again. BTW his number is 336-413-3642 and he will save you thousands of dollars versus the local dealers. He also personally delivered my car to me this past Monday.

5.0

E400 Mercedes Benz

This was the second time I purchased a new Mercedes from Tommy Hooker Jr. at Mercedes Benz of Winston Salem. He was great to deal with and impressed me with his knowledge of the vehicles as well as showing an interest in me. I tried to buy a car locally but it was foolish to try as both the local companies assigned people that new nothing about selling cars. Dealing with Winston Salem was a pleasure and if I buy another Mercedes I will definitely call Tommy again. BTW his number is 336-413-3642 and he will save you thousands of dollars versus the local dealers. He also personally delivered my car to me this past Monday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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