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Stearns Ford

(350 reviews)

Reviews

(350 reviews)

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Sold a vehicle to a fella named Mo and it was a great

Sold a vehicle to a fella named Mo and it was a great experience! He was fast and punctual and a very good communicator would highly recommend dealing with this dealer.

Sold a vehicle to a fella named Mo and it was a great

Sold a vehicle to a fella named Mo and it was a great experience! He was fast and punctual and a very good communicator would highly recommend dealing with this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I am very happy with the team at Sterns Ford.

I am very happy with the team at Sterns Ford. Fair price and great service

I am very happy with the team at Sterns Ford.

I am very happy with the team at Sterns Ford. Fair price and great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I came into Stern Ford, looking for a new company truck

I came into Stern Ford, looking for a new company truck and not only did they satisfy my request the same day and the same visit but they’ve exceeded my expectations above and beyond the norm. I can guarantee you that if you make the decision to go to Stern Ford for any of your truck or car purchases you will not be dissatisfied a plus all the way around.

I came into Stern Ford, looking for a new company truck

I came into Stern Ford, looking for a new company truck and not only did they satisfy my request the same day and the same visit but they’ve exceeded my expectations above and beyond the norm. I can guarantee you that if you make the decision to go to Stern Ford for any of your truck or car purchases you will not be dissatisfied a plus all the way around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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In my limited experience with this dealership, I'd

In my limited experience with this dealership, I'd recommend shopping and purchasing elsewhere. IMO it's not necessarily the salespeople, at least and again IMO; it's the sales management, particularly on the pre-owned side of their business You need to be able to trust the people you do business with. I don't trust this dealership and suggest you consider other options for purchase of a pre-owned vehicle.

In my limited experience with this dealership, I'd

In my limited experience with this dealership, I'd recommend shopping and purchasing elsewhere. IMO it's not necessarily the salespeople, at least and again IMO; it's the sales management, particularly on the pre-owned side of their business You need to be able to trust the people you do business with. I don't trust this dealership and suggest you consider other options for purchase of a pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Blaine, thanks for taking the time to express your honest concerns. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (336) 229-6951 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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Stearns ford has been a blessing, to me and my family.

Stearns ford has been a blessing, to me and my family.. I thank them for their kind, professional,and exceptional services..

Stearns ford has been a blessing, to me and my family.

Stearns ford has been a blessing, to me and my family.. I thank them for their kind, professional,and exceptional services..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Thomas Hitt was fantastic to work with in selling my

Thomas Hitt was fantastic to work with in selling my Jeep! He was a fair negotiator, and by the time I drove from Greensboro to Burlington, he had all the paperwork and a check ready! I will look at Stern's Ford every time I have a car I need to sell!

Thomas Hitt was fantastic to work with in selling my

Thomas Hitt was fantastic to work with in selling my Jeep! He was a fair negotiator, and by the time I drove from Greensboro to Burlington, he had all the paperwork and a check ready! I will look at Stern's Ford every time I have a car I need to sell!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My first time here and everybody treated me with respect.

My first time here and everybody treated me with respect. Will be going back again.

My first time here and everybody treated me with respect.

My first time here and everybody treated me with respect. Will be going back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Cynthia was great to work while selling my car to them.

Cynthia was great to work while selling my car to them. Awesome dealership and the men who came and picked up my car were fantastic!

Cynthia was great to work while selling my car to them.

Cynthia was great to work while selling my car to them. Awesome dealership and the men who came and picked up my car were fantastic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I work at another dealership across the State.

I work at another dealership across the State. I ended up selling my personal vehicle to their representative Mo. He was professional, courteous an made the process, smooth and fair for both partys. His representatives that came to do the paperwork and retrieve my car were professional, thoughrough and pleasant to deal with. Mo is a professional to deal with. I've made a friend and colleague in the car business and someone I can count on to be fair and honest. Deal with Mo and his team.

I work at another dealership across the State.

I work at another dealership across the State. I ended up selling my personal vehicle to their representative Mo. He was professional, courteous an made the process, smooth and fair for both partys. His representatives that came to do the paperwork and retrieve my car were professional, thoughrough and pleasant to deal with. Mo is a professional to deal with. I've made a friend and colleague in the car business and someone I can count on to be fair and honest. Deal with Mo and his team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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After purchasing a 2023 used car, I was assured during

After purchasing a 2023 used car, I was assured during the closing process that if there were any issues at all to take it to them and they would take care of it. Less than 2 weeks after purchasing the check engine light was on and the vehicle died. I took it to the dealership and they only cleared the codes and did nothing else. Less than a week later I had the same problem. I reached back out and was told to take it to a different dealership since it wasn’t a Ford. I asked why they said they would handle it if I had any issues if they would g actually do anything. That would have influenced my decision to purchase the vehicle had I known they don’t actually intent to follow through. I asked repeatedly for a buy back price and was ignored. It’s my impression now that they knew the vehicle had issues and sold it to me misrepresented.

After purchasing a 2023 used car, I was assured during

After purchasing a 2023 used car, I was assured during the closing process that if there were any issues at all to take it to them and they would take care of it. Less than 2 weeks after purchasing the check engine light was on and the vehicle died. I took it to the dealership and they only cleared the codes and did nothing else. Less than a week later I had the same problem. I reached back out and was told to take it to a different dealership since it wasn’t a Ford. I asked why they said they would handle it if I had any issues if they would g actually do anything. That would have influenced my decision to purchase the vehicle had I known they don’t actually intent to follow through. I asked repeatedly for a buy back price and was ignored. It’s my impression now that they knew the vehicle had issues and sold it to me misrepresented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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