Rusty Wallace Chevrolet

4.5
(52 reviews)

Reviews

4.5
(52 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Very dishonest work by the service center!

Rusty Walace Chevrolet: I had a recall on my car and took it to Rusty Wallace Chevrolet in Clinton TN. I actually had it towed there because it was showing that it was started but kept saying "shift to park" and was starting. I tried to use AAA, but that is a whole different complaint for a different post. So a few days later a Rusty Wallace Chevrolet guy called me and stated "we can not get into the computer to fix the recall so were going to have to unlock the computer which is going to cost $128 plus tax ($138). Reluctantly I said go ahead. Fast forward, approx 1 week later they called and said "they fixed the problem and it's ready to go". So I go pick it up. When I get into the car, The engine light was on and a message that "Reduced Propulsion" was on the screen. I went back inside and they got the mechanic and manager. The manager looked up the codes and said it's the power module above the battery and they are not certified to do that (which is fine). They said Reeder Chevrolet can take care of and it should be covered by a warranty. So I drive it to work and when I get in it to leave, low and behold, It won't start and is doing the same exact thing it was doing before I took it to Rusty Wallace. So I have it towed to Reeder since they will need to fix the control module. I call Rusty Wallace Chevrolet today and tell them what happened and said I need a refund of the $138 that I paid for them to fix my car. The Manager said he doesn't think they need to refund the money because they worked on the car and was owed that money.,MM,KM Long story short they wouldn't give me the refund so I pain $138 for NOTHING. Thanks RUSTY WALLACE CHEVROLET in Clinton TN for doing HONEST business for people. Your AWESOME! GOOD FOR NOTHING CROOKED THIEVES!

1.0

Rusty Walace Chevrolet: I had a recall on my car and took

Rusty Walace Chevrolet: I had a recall on my car and took it to Rusty Wallace Chevrolet in Clinton TN. I actually had it towed there because it was showing that it was started but kept saying "shift to park" and was starting. I tried to use AAA, but that is a whole different complaint for a different post. So a few days later a Rusty Wallace Chevrolet guy called me and stated "we can not get into the computer to fix the recall so were going to have to unlock the computer which is going to cost $128 plus tax ($138). Reluctantly I said go ahead. Fast forward, approx 1 week later they called and said "they fixed the problem and it's ready to go". So I go pick it up. When I get into the car, The engine light was on and a message that "Reduced Propulsion" was on the screen. I went back inside and they got the mechanic and manager. The manager looked up the codes and said it's the power module above the battery and they are not certified to do that (which is fine). They said Reeder Chevrolet can take care of and it should be covered by a warranty. So I drive it to work and when I get in it to leave, low and behold, It won't start and is doing the same exact thing it was doing before I took it to Rusty Wallace. So I have it towed to Reeder since they will need to fix the control module. I call Rusty Wallace Chevrolet today and tell them what happened and said I need a refund of the $138 that I paid for them to fix my car. The Manager said he doesn't think they need to refund the money because they worked on the car and was owed that money.,MM,KM Long story short they wouldn't give me the refund so I pain $138 for NOTHING. Thanks RUSTY WALLACE CHEVROLET in Clinton TN for doing HONEST business for people. Your AWESOME! GOOD FOR NOTHING CROOKED THIEVES!

1.0

This was by far the worst dealership I’ve ever walked

This was by far the worst dealership I’ve ever walked into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I called the dealership specifically wanting a certain vehicle. We told this salesman to book our appointment to run the numbers and do we need to put a deposit down on it. The salesman Clay Foust told us that we were the first booked to see it on appointment and it wouldn’t be necessary. We went to the dealership only to find out Clay had already sat down with another customer to run the numbers and decided he was goin to have us wait and see if the new buyer could purchase the vehicle. Thank you Clay for being the two faced crook of a salesman you are and working for a no count dealership that turns their back on their customers and doesn’t follow policies. You’ve made me a stay away customer for life and I really will enjoy telling all the people in Clinton about your practices. Needless to say if this dealership was selling the the secret to eternal life I’d still choose not to purchase it especially from Clay Foust.

Dealer response

Mr. Easterday, Clay Foust is one of our best and most honest employees and your unnecessary comments about him are unwarranted. Mr. Foust followed company policy which is, we only hold vehicles for customers if a deposit has been given to hold the vehicle. This is a uniform policy that makes it fair for all customers looking for a vehicle. The phone conversation has been reviewed and there was never a mention of a deposit by your wife. We have tried multiple times to reach out to you to discuss but have been unable to reach you. We wish you the best in the future. God Bless!

5.0

Best dealership ever!

I have purchased two vehicles from Rusty Wallace Chevrolet. I love this dealership! The experience was wonderful. They help me with the best financing options and the best warranty options. Highly recommend! Come and see Clay he is the best.

1.0

Two Face

This was by far the worst dealership I’ve ever walked into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I called the dealership specifically wanting a certain vehicle. We told this salesman to book our appointment to run the numbers and do we need to put a deposit down on it. The salesman Clay Foust told us that we were the first booked to see it on appointment and it wouldn’t be necessary. We went to the dealership only to find out Clay had already sat down with another customer to run the numbers and decided he was goin to have us wait and see if the new buyer could purchase the vehicle. Thank you Clay for being the two faced crook of a salesman you are and working for a no count dealership that turns their back on their customers and doesn’t follow policies. You’ve made me a stay away customer for life and I really will enjoy telling all the people in Clinton about your practices. Needless to say if this dealership was selling the the secret to eternal life I’d still choose not to purchase it especially from Clay Foust.

Dealer response

Mr. Easterday, Clay Foust is one of our best and most honest employees and your unnecessary comments about him are unwarranted. Mr. Foust followed company policy which is, we only hold vehicles for customers if a deposit has been given to hold the vehicle. This is a uniform policy that makes it fair for all customers looking for a vehicle. The phone conversation has been reviewed and there was never a mention of a deposit by your wife. We have tried multiple times to reach out to you to discuss but have been unable to reach you. We wish you the best in the future. God Bless.

5.0

Jeff Bailes went above and beyond in helping us with the

Jeff Bailes went above and beyond in helping us with the replacement of a windshield wiper transmission. Our granddaughter's wipers stopped during a hard rain storm. She had her 4-yr-old and 3-month-old with her. We called the dealership, and Jeff told us about the GM Special Policy on her 2015 Equinox. We picked up the car, dropped it off at the dealership, and it was fixed in a couple of hours. We appreciate them so much, because our granddaughter couldn't get to work or daycare without the car. Thanks to Jeff and the mechanics, she was back on the road in no time.

5.0

Hummer H3

Wonderful experience. Blake and Clay really went the extra mile. Just as described...even better. They even delivered it to our front door. Definitely a great experience. Love our vehicle.

5.0

The salesman and financial department are very nice. They...

The salesman and financial department are very nice. They answered all my questions tried to get me the best options to fit what I was looking for.

5.0

Best car buying experience we have ever had. Trevor, our...

Best car buying experience we have ever had. Trevor, our salesman was amazing, very professional and honest about everything. He made sure to answer every question we had and explained, in detail all the features on the vehicle. Highly recommend purchasing a vehicle at this location.

5.0

Tyler was amazing!! Went out of his way to make this the...

Tyler was amazing!! Went out of his way to make this the BEST car buying experience we've ever had! So much so we went back 3 days later & bought a 2nd vehicle from him!

Dealer response

Thanks for your feedback and congrats on your new vehicles! We agree that Tyler is AMAZING! Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer. Welcome to Rusty Wallace Chevrolet!

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