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Superior Buick GMC of Fayetteville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Difficult Finance Department

Not happy with the fact that when I showed another dealerships advertised price the finance manager wouldn't match. It was for the same make, model, and trim, only a different color. Also not happy that Finance manager did not have a zero dollar deductible warranty available to sell. Product offering (Warranty) is not in line with the premium product you are selling. Also not happy with warranty price. I have never paid such a high price for a warranty that carries a deductible. Felt like the warranty, warranty price, and unwillingness to match a competitor's advertised price was unbecoming of a premium automobile dealership. My only complaints are with the finance manager!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Truck service

Very prompt , courteous and professional . A plea sent experience ! Our company has been using this dealership for several years due to the excellence and dependable service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, friendly, reliable service

The men at the superior gmc service department are just so friendly and always get everything done in a speedy manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jennifer, thank you so much for your positive comments about Superior Buick GMC! We hope to see you soon!

Great place to buy a car !

Aaron was great! Answered all my questions & was easily available for questions after the sale. A week later the dealership called to make sure everything was ok. This was probably the easiest car buying experience I've had ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karla, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

Easy to work with

Found the truck I wanted online. The buying process was pretty laid back and easy. The only complaint I have is how long it took for the entire process. Everyone was really nice and friendly, just took quite a while to get all of the paperwork completed and get me out the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Stephen, we are very happy to have provided you with such a positive experience purchasing your new vehicle. If you're ever in need of more help, please let us know!

poor service

I requested info on a vehicle off of their website that was for sale they did not call me back I called the next day and they did not have any info on the vehicle told they would call me back 5 hours later still no call I called back they said the vehicle is not for sale it's an auction vehicle could not give me a reason why or a price

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Jessie, thank you for taking the time to leave us feedback. We are so sorry the vehicle you requested was not available. We'd like the opportunity to make this up to you, so if you're willing, please contact our manager at (479) 442-2303. We hope to hear from you.

Service done on my truck

My visit went smoothly. I was taken care of quickly and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchase of 2016 Buick Encore

Sales person was great and all staff treated us well. Communication before we arrived was fantastic and we are well pleased with our experience at Superior Buick GMC and we are liking our new Encore a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car buying

I enjoyed everything.martin would even answer my texts after 7 pm that was awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Used 4Runner

I recently purchased my 14' 4Runner through superior and everything from start to finish made the stress of buying a new vehicle seamless and easy. Thanks Oscar for all your hard work. You made the process a whole lot easier than it could've been elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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