Bates Ford

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4.6
(333 reviews)
Visit Bates Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 818-2953 (888) 818-2953
Used (844) 339-2368 (844) 339-2368
Service (866) 901-1746 (866) 901-1746

Inventory

See all 227 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2020.
Locally owned and operated since 1994. We strive on customer service by always putting the customer first. Whether it's for that next new or preowned vehicle purchase or any of your service needs we invite you to come on down and visit up and experience for yourself the "Bates Ford Difference!!"
WE'LL TRADE FOR ANYTHING THAT DON'T EAT

Service center

Phone number (866) 901-1746

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

4.6
(333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Recently bought a 23 bronco sport from Bates.

Recently bought a 23 bronco sport from Bates. Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride!

5.0

Recently bought a 23 bronco sport from Bates.

Recently bought a 23 bronco sport from Bates. Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My salesman, Wes, was great.

My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again.

5.0

My salesman, Wes, was great.

My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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3.0

Service

Was satisfied with service, however not satisfied that i had to pay for a new battery a few months after purchasing my car

3.0

Service

Was satisfied with service, however not satisfied that i had to pay for a new battery a few months after purchasing my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Great salesman and great service, managers and workers in

Great salesman and great service, managers and workers in the service department And very convenient for me

5.0

Great salesman and great service, managers and workers in

Great salesman and great service, managers and workers in the service department And very convenient for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

See above

Consumer response

See above

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5.0

Connie Watkins

Staff is very professional & very knowledgeable! Bates Ford is a great dealership. They will make your buying purchase a great experience! No hassell

5.0

Connie Watkins

Staff is very professional & very knowledgeable! Bates Ford is a great dealership. They will make your buying purchase a great experience! No hassell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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1.0

Service department is lacking.

Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership.

1.0

Service department is lacking.

Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

The employees are very polite and eager to help in any

The employees are very polite and eager to help in any way they can for you.

4.0

The employees are very polite and eager to help in any

The employees are very polite and eager to help in any way they can for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Knowledgeable and friendly sales staff and finance staff.

Knowledgeable and friendly sales staff and finance staff. Great Experience. Will give excellent recommendations for friends

5.0

Knowledgeable and friendly sales staff and finance staff.

Knowledgeable and friendly sales staff and finance staff. Great Experience. Will give excellent recommendations for friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great place and great people and great service treated us

Great place and great people and great service treated us like family.very highly recommended

5.0

Great place and great people and great service treated us

Great place and great people and great service treated us like family.very highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great Experience

From the reservation , order and delivery of my new Bronco , to the service department , I?ve had nothing but positive experiences with the folks at Bates Ford. If I had to nit pick something , it would be that my salesman (no longer there) when I ordered my Bronco was not very informed on the process and cost me from ordering my vehicle with dual tops . I am a little bitter at that, but that was the one salesman and I won?t hold the entire staff at Bates Ford accountable for it. These folks have my business going forward

5.0

Great Experience

From the reservation , order and delivery of my new Bronco , to the service department , I?ve had nothing but positive experiences with the folks at Bates Ford. If I had to nit pick something , it would be that my salesman (no longer there) when I ordered my Bronco was not very informed on the process and cost me from ordering my vehicle with dual tops . I am a little bitter at that, but that was the one salesman and I won?t hold the entire staff at Bates Ford accountable for it. These folks have my business going forward

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Pete, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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See all 333 reviews