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Reviews

Average Ratings

4.8
147 lifetime reviews.
  • Bates Ford

    Everyone was so nice. Very relaxed atmosphere. The best car buying experience I've had!


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    Everyone was so nice. Very relaxed atmosphere. The best car buying experience I've had!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrific Experience! High Recommend!

    This was our second car purchase from Bates Ford. I was recently involved in a wreck that totaled my car and I was still emotional from that exp...

    Dealer Response

    David & Susie Clay, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have ...


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    This was our second car purchase from Bates Ford. I was recently involved in a wreck that totaled my car and I was still emotional from that experience. A friend of my husband`s referred us to Mike Mohr @ Bates. Mike was so understanding, took lots of time with us, and went above & beyond. He made sure our questions were answered and ensured the entire process was quick & easy. All the staff was very friendly which added to our great experience. A few days after our purchase, Mike called to see if everything was going well with us. Now that`s customer service! My husband & I highly recommend Mike Mohr @ Bates Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    David & Susie Clay, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Bates Ford!


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  • Service

    Experience was good. The only thing that perplexed me is last time our brakes were in the yellow and this time were fine although we have done not...

    Dealer Response

    Thank you for the review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than ha...


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    Experience was good. The only thing that perplexed me is last time our brakes were in the yellow and this time were fine although we have done nothing to them.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • CONSISTENTLY GOOD!

    TIP TOP CUSTOMER SERVICE!! ALWAYS CONSISTENT QUALITY SERVICE. MR. TUBBS IS A SPECIAL REPRESENITIVE OF THAT COMPANY!!

    Dealer Response

    Michael, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    TIP TOP CUSTOMER SERVICE!! ALWAYS CONSISTENT QUALITY SERVICE. MR. TUBBS IS A SPECIAL REPRESENITIVE OF THAT COMPANY!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • Good service

    Very pleased with the service. They are always friendly and make repairs in a timely manner. I appreciate them!

    Dealer Response

    Thanks, Theresa! We hope to be of service to you again! Take care!


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    Very pleased with the service. They are always friendly and make repairs in a timely manner. I appreciate them!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, Theresa! We hope to be of service to you again! Take care!


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  • Great all around experience.

    Bates Ford is awesome. I bought a Pre-owned truck from them and the whole transaction was the smoothest vehicle purchase I have ever been a part o...

    Dealer Response

    Tyler, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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    Bates Ford is awesome. I bought a Pre-owned truck from them and the whole transaction was the smoothest vehicle purchase I have ever been a part of. Great environment, excellent employees and service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tyler, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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  • F150 Ford/Ford Taurus

    Would definitely recommend this dealership to family and friends!


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    Would definitely recommend this dealership to family and friends!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service

    good service,purchased several trucks over the years , would purchase again


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    good service,purchased several trucks over the years , would purchase again

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Satisfaction

    Purchasing a car can be, as you know, a very difficult experience. Much to my surprise, Mike Mohr and Richard LaFaye at Bates Ford in Lebanon,TN p...


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    Purchasing a car can be, as you know, a very difficult experience. Much to my surprise, Mike Mohr and Richard LaFaye at Bates Ford in Lebanon,TN proved this stereotype wrong! I had a wonderfully pleasant experience and already have begun referring my friends and family to these fine businessmen. Their expertise, professionalism, financial and overall knowledge of their fleet, and the Ford brand made for an easy,hassle free decision. I simply cannot express enough, my satisfaction. These businessmen are a great example of what every salesmen should be and how they should treat their clients.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Quick Oil Change

    I was in when they opened and was out pretty quickly for a quick oil change.


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    I was in when they opened and was out pretty quickly for a quick oil change.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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