Reviews

Average Ratings

4.8
164 lifetime reviews.
  • Bates Ford Lebanon, TN

    A very pleasant buying experience. Great family atmosphere. We will definitely give them our return business and our recommendations to or family ...


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    A very pleasant buying experience. Great family atmosphere. We will definitely give them our return business and our recommendations to or family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Truss00

    I was very pleased with my recall service. They got me in on a Saturday and quickly took care of me.

    Dealer Response

    Kelvin, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Bates Ford for all your vehicle needs!...


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    I was very pleased with my recall service. They got me in on a Saturday and quickly took care of me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kelvin, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Bates Ford for all your vehicle needs! Take care!


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  • Maint. Tech

    The salesman and the manager made the purchase very quick and easy.

    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and...


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    The salesman and the manager made the purchase very quick and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!


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  • Bates Ford

    This is the second car that I've bought from Bates Ford. They were pretty awesome. Neither time did I spend the whole day at the dealership. Ve...


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    This is the second car that I've bought from Bates Ford. They were pretty awesome. Neither time did I spend the whole day at the dealership. Very cool experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New car

    Great people who are so helpful. Best car buying experience.


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    Great people who are so helpful. Best car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bates Ford Lebanon,TN service

    Service department was friendly and fast. The waiting room was very nice, and the staff friendly.

    Dealer Response

    Thanks for taking the time to leave us this great review about our service department, Ronald! If there is anything else we can do to assist you, ...


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    Service department was friendly and fast. The waiting room was very nice, and the staff friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us this great review about our service department, Ronald! If there is anything else we can do to assist you, please let us know! Take care!


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  • Service

    Everyone at the Service department was very helpful and acknowledged me as a customer. Donnie was really nice and made me aware that I have point...

    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service ...


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    Everyone at the Service department was very helpful and acknowledged me as a customer. Donnie was really nice and made me aware that I have points I can use. Great job ! And the bathroom was clean! Thank you !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.


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  • Car Repair and Oil Change

    They were quick doing the work and very hospitable in every way! Thanks so much Bates Ford!

    Dealer Response

    We're pleased to hear we could get you back on the road so quickly, John! Thanks again for your business!


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    They were quick doing the work and very hospitable in every way! Thanks so much Bates Ford!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear we could get you back on the road so quickly, John! Thanks again for your business!


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  • Bates experience

    Very happy with our experience at Bates and working with their team in getting us what we wanted.


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    Very happy with our experience at Bates and working with their team in getting us what we wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ray Porter is the best!

    Ran Porter made sure my service was done correctly. He the best!

    Dealer Response

    Greg, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again!...


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    Ran Porter made sure my service was done correctly. He the best!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greg, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!


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