Jim Marsh Kia

Jesse helped me to get my 1st car with Kia and he was so kind and professional, so i decided to get my 2nd car with him!

Magic Jim and Gino are the best. Best car experience ever !!!I would recomend thw em

I thought this dealership was different. They talked so friendly and nice. They told me I was getting a GREAT deal over and over again. Well, after I looked over the contract, not only was this not a good deal I was robbed of $2000. They cheated me! I agreed on a price for my trade-in and it was $2k less. Watch out for the 'changing of the subject'. If I asked a question that they didn't want to answer, they would bring up another subject. They did not explain anything to me like I signed off on the 3 day rescind. Part of this is my fault but you know how it is when they get you in the "office". When I went back to give them my pink slip, they sure weren't as nice as before. They were a little mean and dismissive. Total wolves in sheep's clothing. Also, stay away from the 'internet salespeople'. They talk a great game but they passed me off to a regular salesperson and never received any of the specials they were offering. Also, secure your financing elsewhere. I have a credit score over 800 and was told they best they could do was 7.5%. Capital One does better than that. Boy, what an idiot I am!

Jessie helped me get my co signer off my loan and got me into a better Kia than I was in before. Magic also kept pushing for me when we thought the deal was dead. Very nice man and I appreciate all the hard work!

Magic and crew are always great. This is the second vehicle I bought from them and will continue to do business with them in the future.

Took my Kia in for two more recalls today. I had an appointment at 9am was there at 8:50. The man at the counter said I would have to leave my car all day, I explained I live out of town and did not have a ride. And the recalls were very simple. One was to look and see that I don’t have or have never had a trailer hitch, the second was to have a label replaced as the wrong label was put on at the manufacturer. I had already spoke to Kia and was told the label just had the wrong car info on it so it needed to be changed and a certified mechanic needed to just look at the trailer hitch and put on a new label. I explained this to the man at the counter and he got very upset and told us they had to wipe our computer clean and redownload the entire software and it would take all day. I guess he thinks I’m stupid. We said we would be in the lounge. In about an hour a mechanic came in and said he was working on it and talked about our tires, front end alignment and oil changes. Obviously he had time to check all out these thing out that we didn’t ask for. Our car was ready in an hour and a half after we arrived. The man at the counter was so rude his title said he was a manager. We’ve bought two cars there and not sure I would come back because of the customer service the service manager provides. He was just rude and told us Kia and all the other cars have so many recalls. That kind of scared me too. The work was done in a timely fashion, I have no complaints about the work, only the fact that the man just plain lied to us like we were stupid and said that stuff about downloading new software. Ridiculous way to treat customers.

Mike was fantastic to work with. He knows his product inside and out and is very funny.

The service center might be the worse I have ever dealt with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent me to voicemails This is the second service for my new Telluride and I have no idea what is going on. I don't know what to do at this point besides drive there after work and hope someone will talk to me. It was dropped off for an oil change and front sensor issue (again) on 8/28 and not one phone call with an update.

In a world of fake salesman, Ron is the real deal. If you come to Jim Marsh, be sure to ask for him. He will shoot you straight, helping every step of the way. At no point did I feel like I was getting gas lit, or tricked into anything. Best part, he is personable, and real too. Would give 10 stars if I could.

Chronicles of a Not-So-Secret Shopper, Aliases Included July 3, 2023: We arrived at 8PM--one hour before closing and had Anthony Johnson (aka "Zorro") immediately extend warmth, professionalism, and FOCUS even at such a late hour. He didn't appear tired, and he didn't treat us with kid gloves. He was engaged, listened, and guided us to THE CAR! Background: My husband and I came from another dealership accompanied by hours without progress, but we headed to Jim Marsh right after and lucked upon a recent delivery of Tellurides with one fitting my wants almost spot-on. Our experience was like night and day from the previous dealership we left from. Neither Zorro or the staff rushed us through, but we already knew what we wanted (through previous research/test drives/other dealerships) and got straight to numbers. The Aside: Be prepared as potential purchasers, because we all have a role to play in transacting business. Know your credit standing, determine your budget, your minimum and high limits on your down payment, and what you want your monthly to be. Then STICK TO YOUR PARAMETERS. The Four Square (aka "The Worksheet") Usually designed as the (aka "Adversarial") part of dealings between customer and salesperson/s in negotiations. OURS wasn't adversarial. Trade-in? Nope. Down payment? A decent one in our book and acceptable in theirs. Monthly? Yeah, low please. The Out-the-Door Cost but Without Telling You: So, Chris (aka "Chris") and Zorro helped guide us towards numbers not dissimilar to our own. Realistic numbers were discussed and agreed upon in about 20 minutes. When I say "realistic," you're not going to a local casino with expectations to win big. The House has to have some edge or else they wouldn't be in business. Same with dealerships. The Telluride is a hot ticket item. The one Telluride I wanted was as close to everything that I wanted in one. So, as a customer, know what you want versus what you need and find a happy compromise. We could not pass this Telluride up, because we knew it would be gone the next morning. "Realistic" means getting what you want and the dealership making a desired profit, too. You have to know what's fair for you as a buyer to give up to the dealership in profit for what you want or we'd all go for just one trim level. For us, Zorro was essential in honing the numbers down to an acceptable range without us feeling locked-in and frustrated. Chris, who took our numbers to the back office, facilitated the in-between with savvy and know-how...with less theatrics than the previous dealership we were HOURS at. And as customers, you don't want an Oscar winning performance from Sales. Chris isn't an actor. He's just doing his job, and that's why he is aka "Chris". It's give and take, but within this economy, the House still has the edge when it comes to the Tellurides. Word: From his back office with superhero hearing, Sales Manager, Sal Sakr (NOT to be mistaken as aka "Sucker"), PROBABLY AWESTRUCK BY MY BEAUTY AND TEMPERAMENT, shouted an interest rate that further undercut our initial, pre-qualifying, third-party loan to a desirable degree. So, House wins again. We got to take home MY Telluride with the promise of me returning with the rest of our discussed down payment after the July 4th holiday. I'm an OG gal; my word and a good handshake is what I stand by. Jim Marsh Kia is the same. The rest was just paperwork, cleaning the vehicle for us, and discussing warranties with a well-polished, knowledgeable, clean-cut Gino in Finance. Young kid but has done sales, been a mechanic, now a new Daddy, and can rock a pink dress shirt with confidence! Last Words of Advice: Market Adjustment IS ALWAYS NEGOTIABLE. The wool won't be pulled over your eyes at Jim Marsh, because the "market adjustment" (complete with double take) is there on the car sticker. After you pick your jaw up from the floor, be assured it can only go down--not up.