Classic Chevrolet Owasso

Everyone was very nice to me. They treated me with Royalty.

Classic Chevrolet gave us a great buying experience. Made recommendations, gave us options and truly treated us very well. I highly recommend everyone visit them

I was NEVER notified when the repairs was done on my car. So I continued to drive their loaner and putting miles on it because they did not have the courtesy to call me and tell me my car was done after waiting a week to hear from them.

They sold me a $38. filter for air conditioner after hearing a new noise I had to take it back to get leaves removed from my air conditioner I don't think it needed changed the old filter was keeping the leaves out! And it would have save me an extra trip.

The sales associate did not pressure me for a quick sale. Instead, I was allowed to test drive several times and make sure I was buying the right car for me. The financial representative did not try to sell me a bunch of other items that I did not need. I was given the opportunity to ask about warranties and other services, but was not pressured to change my mind when I ultimately made my decisions. The customer service associate was very knowledgeable about the technology of the car and helped me with all the settings very quickly. If you want good customer service and no pressure, I highly recommend this dealship. They made what can be a stressful buying experience a really good experience.

From the time I stepped on the lot I was treated well and the car buying process was quick and easy. Every person I came in contact with was friendly and fun to interact with. It was my best car buying experience ever.

Great and very fast oil change and tire rotation 35 minutes

I bought a brand new 2016 Suburban, at around 13K miles, a part of the transmission went out, with Chevy Roadside leaving me waiting on the roadside for 5 hours, thanks Roadside! A tow truck finally arrived, took me to Keystone Chevrolet, which they were absolutely worthless, did I mention worthless?! I ended up having AAA pick my Suburban up from Keystone and took it to Owasso Classic Chevrolet. It took 3 weeks before I was able to get a call about my Suburban. I called several times trying to get someone to work with me. I asked if they would be able to trade me out of my current Suburban into a Suburban of equal value, which they said they could. I told them my wife didn't feel comfortable driving something that already had engine troubles with only 13K miles. I eventually stopped by the dealership to see if I could do anything to move things along. Their idea of help to me was trying to sell me another vehicle at a more expensive monthly payment, when I said no, I was told I could leave and they would look for me a vehicle of the same value, which was originally what I was told, which is the main reason I made to the trip to the dealership in the first place. After 3 weeks, my Suburban was finally fixed. It's been about 6 weeks now, no help on getting me traded out of my Suburban, I have to call weekly to find out the status. Poor communication on the dealerships part. However, not to be all negative, the Service Director, Mike Fitzpatrick was outstanding. Of all the key people who could have help me throughout the entire process, it was the service director. He returned my calls regarding the status of my vehicle, he even worked on getting me a months payment for all my troubles. Mike's a rockstar! Kent Schaub was also a rockstar, he sold me the vehicle, but really didn't have a lot of control over the situation, but stayed in communication with me. Oh, I definitely don't want to leave out GM Headquarters, waste of time, did I mention waste of time! They were no help! They did their 'song and dance' about how sorry they were for my troubles, blah, blah, blah but really didn't offer a solution. They created and sold me a lemon and yet somehow made me feel like the entire situation was my fault, hmmm. To make a short story long, once I trade my Suburban out for another one, I will probably look at a Toyota or maybe even a Ford, maybe they will have better customer service, not to mention a better vehicle. Dear GM, I hope you see this and I encourage you to contact me so we can discuss this in more detail at taylorml1975@gmail.com

I bought my Chevy in 1997 from Classic Chevrolet and have never taken her to any other shop for any service. Classic has taken wonderful care of the old girl and I really appreciate them.

Good enough buying experience but the service department is very relaxed when it comes to customer service. I had to call several times to get my car back after being detailed. They tried to make me wait an extra 2 days because of the weekend when they had already had my car for 2 days, for a simple detail.