Greenway Kia of Rivergate

I contacted Greenway Kia of Rivergate to price match an out the door offer we already had from a Texas dealership. Nashville was closer, so I reached out before booking travel for my son. After multiple text exchanges, I was explicitly told they could match the out the door price. I made it very clear that my son would be flying in and putting $19,000 down, and that I did not want any surprises. They confirmed it was the same vehicle and said they would match the deal. Based on those representations, I booked a flight. Only after the flight was booked did they finally send the actual deal sheet. That is when the truth came out. The price was higher due to dealer fees, which they admitted they could not remove. That is not an out the door match. When I pointed this out, instead of honoring what was promised or acknowledging the issue, I was told to “go buy the other one.” If I hadn’t pushed for written documentation, we would have flown to Nashville, wasted time and money, and been hit with surprise fees. Dishonest pricing followed by a dismissive attitude. If this is how they treat customers before you arrive, buyer beware. https://maps.app.goo.gl/HpaS3a7F5LZdVgJz6

I went at 8 an. Was there an hour and they did what I asked.cheeedully adjusted the price when I noticed an average. Great car wash too

Outstanding service dept. I have always taken my vehicles there and I have bought 2 Kia’s there.

Fast and really welcoming will definitely be back for other services I highly recommend this location

Everyone in the Sales and Service Departments is awesome and knowledgeable! Very kind and reliable staff.

I enjoyed greenway Kia for my up keep with my vehicle I will continue to do service with them.

I had a recall issue. It was taken care of very fast and efficiently. I am pleased with the response.

The service experience is absolutely horrible. After being a Kia owner since 2020 - their service department literally makes me want to sell this car and avoid Kia in the future. Inspections aren’t completed as stated, vehicle returned in a condition that was technically not safe to drive despite being assured it was (later tech admitted there was a major issue), requests to speak to service manager denied, sales staff comes into service waiting area to attempt to sell you new cars. Just ridiculously poor experience all around.

I was overcharged at Greenway Kia Rivergate for being a young woman and then ignored for over a month when I tried to resolve it respectfully and directly. Repeated calls to the service manager, Josh Sutton, went unanswered. Management promised follow-up multiple times and never delivered. For a month I called multiple times a day and was put on hold, hung up on, promised calls back in “just a few minutes” and then eventually my number recognized and blocked. Using two other phones, I called and was connected right away but once they realized it was me, those were both blocked too. This dealership takes advantage of customers and avoids accountability. I will be escalating this to Kia Corporate and the dealership owners. While I will be placing a dispute with my credit card to attempt to recovering my money; the premise is that the management here does not respect their customers, if that’s due to my young age or gender I’ll never know but anyone thinking of doing business here or bringing a car for service should heavily reconsider.

Joshua and everyone at Kia service center are constantly welcoming, professional, and helpful whenever I bring in my Sorento for any service