Greenway Kia of Rivergate

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4.5
(538 reviews)
Visit Greenway Kia of Rivergate
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–8:00pm
Tuesday 7:30am–5:30pm 9:00am–8:00pm
Wednesday 7:30am–5:30pm 9:00am–8:00pm
Thursday 7:30am–5:30pm 9:00am–8:00pm
Friday 7:30am–5:30pm 9:00am–8:00pm
Saturday 8:00am–4:00pm 9:00am–8:00pm
Sunday Closed 11:00am–6:00pm
New (615) 257-1277 (615) 257-1277
Used (615) 547-2581 (615) 547-2581
Service (615) 547-2569 (615) 547-2569

Inventory

See all 96 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Universal Kia treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form.
We look forward to serving you!
WE WANNA SEE YA IN A KIA

Service center

Phone number (615) 547-2569

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

4.5
(538 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Greenway Kia of Rivergate from DealerRater.

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5.0

Maggie was very nice.

Maggie was very nice. Will be coming back to Kia to service my car again

Dealer response

Thank you for giving Maggie a shout-out! We're glad that you trust us to take care of your Kia. See you next time.

5.0

GREAT CUSTOMER SERVICE ALWAYS GET WHATEVER I NEED DONE

GREAT CUSTOMER SERVICE ALWAYS GET WHATEVER I NEED DONE WITHOUT ANY HESITATION…EVERYONE IS FRIENDLY AND THEY COMMUNICATION IS PERFECT…

Dealer response

Thanks so much for the fantastic five-star review for Greenway Kia of Rivergate! Your glowing feedback made our day, and we can't wait to work with you again soon. Until then!

5.0

Great dealership

Great dealership. Love their service center. Always receive fast friendly and most importantly reliable service. I also love their financing option for service which comes in handy when low on funds and you need work done.

Dealer response

Thank you for the great review, Mark! We are so glad to hear that you had a successful service experience working with the Greenway Kia of Rivergate team. Drive safely, and we hope to see you back again down the road!

4.0

Good experience overall

Easy car drop off, I waited about 1.5 hours for an oil change, had to ask for my warning lights on my vehicle to be reset, easy payment and pick up. Overall, I would go back and have my car serviced there again.

5.0

Always professional, courteous and listen to the

Always professional, courteous and listen to the customers request and get your vehicle in and out with quick service.

Dealer response

Thank you for the wonderful compliments to our team here at Greenway Kia of Rivergate! Until next time, safe driving!

1.0

False statements, Straight lie, Unprofessional

False statements, Straight lie, Unprofessional Salesmen, I talk to Stan on Aug. 16,2022 about buying a new Pearl White with Red interior 2022 K5 GT-line FWD I also talk to Adrian. he was in training. I was coming to the dealership with my own loan and a excellent trade in. it all started with Stan making promises to me, on getting me the car I wanted. Stan stated he would have the car on the lot when came and if he didn't have the car, he would loan me a car til my car came in.( 1st LIE), I stated to Stan I will be driving 212 mile for this car Please don't have me to drive 3 1/2 hr. for no reason. I repeated myself several times on the phone. Stan stated several times he would have the Pearl White with Red interior K5 GT-line FWD. the whole time I was on the phone my husband was listing and asking question too. to make sure the car salesman was talking right before I made this 212 mile 3 1/2 hr. drive to Madison TN. after all the phone talk I called my credit union to let them know about me buying a new car. Now Lets get to the best part of this BS. on Aug. 19 2022 @ 10;30 am myself and my sister showed up at the car lot looking for my pearl white with red interior 2022 K5 GT-line FWD. Adrian met us at the door. the first thing I said, "where's my pearl white with red interior 2022 K5 GT-line ". Adrian stated "I'll let Stan tell you."( LIE 2 ), So all the LIES started falling. Stan stated they was going to Alabama that morning to get the pearl white with red interior 2022 K5 GT-line. the lot that had the car, all of a sudden don't have the car. At this time ever thing changes. Now Stan wants to sale me a Wolf Gray with red interior 2023 K5 GT-line AWD. this car was $4,000 more then the one I wanted. my credit union Pre-approved me for $40,000. now mind you, on Aug. 16, 2022 Stan quoted me $38.000 for a 2022 K5 GT-line FWD. this price included my trade in. I was good til I got to the Kia Dealership. after all the talking on Aug. 16,2022 I still left with the car I came in. Stan stayed focused on the AWD K5 GT-line and not the FWD K5 GT-line. he never tried to find me what I came for. so I was at the car lot from 10:30 am til 7:30 pm and I drove 212 miles 3 1/2 hr.back home with no NEW CAR and a $40,000 unused loan. this the worst car experience I ever had.

Consumer response

mcclainvictoria1119 False statements, Straight lie, Unprofessional Salesmen, I talk to Stan on Aug. 16,2022 about buying a new Pearl White with Red interior 2022 K5 GT-line FWD I also talk to Adrian. he was in training. I was coming to the dealership with my own loan and a excellent trade in. it all started with Stan making promises to me, on getting me the car I wanted. Stan stated he would have the car on the lot when came and if he didn't have the car, he would loan me a car til my car came in.( 1st LIE), I stated to Stan I will be driving 212 mile for this car Please don't have me to drive 3 1/2 hr. for no reason. I repeated myself several times on the phone. Stan stated several times he would have the Pearl White with Red interior K5 GT-line FWD. the whole time I was on the phone my husband was listing and asking question too. to make sure the car salesman was talking right before I made this 212 mile 3 1/2 hr. drive to Madison TN. after all the phone talk I called my credit union to let them know about me buying a new car. Now Lets get to the best part of this BS. on Aug. 19 2022 @ 10;30 am myself and my sister showed up at the car lot looking for my pearl white with red interior 2022 K5 GT-line FWD. Adrian met us at the door. the first thing I said, "where's my pearl white with red interior 2022 K5 GT-line ". Adrian stated "I'll let Stan tell you."( LIE 2 ), So all the LIES started falling. Stan stated they was going to Alabama that morning to get the pearl white with red interior 2022 K5 GT-line. the lot that had the car, all of a sudden don't have the car. At this time ever thing changes. Now Stan wants to sale me a Wolf Gray with red interior 2023 K5 GT-line AWD. this car was $4,000 more then the one I wanted. my credit union Pre-approved me for $40,000. now mind you, on Aug. 16, 2022 Stan quoted me $38.000 for a 2022 K5 GT-line FWD. this price included my trade in. I was good til I got to the Kia Dealership. after all the talking on Aug. 16,2022 I still left with the car I came in. Stan stayed focused on the AWD K5 GT-line and not the FWD K5 GT-line. he never tried to find me what I came for. so I was at the car lot from 10:30 am til 7:30 pm and I drove 212 miles 3 1/2 hr.back home with no NEW CAR and a $40,000 unused loan. this the worst car experience I ever had.

5.0

Service review

I had an appointment and was greeted as soon as I pulled into the service bay. Everyone was super nice and got me in and out in a timely manner. People need to take time to realize that services can only been done so fast and it does take time. I will be back for my next oil change.

Dealer response

Michelle, we strive to provide attentive and friendly customer service and are so happy that's what you received during your recent visit. Thank you for this glowing review, and we can't wait to see you next time at Greenway Kia of Rivergate!

1.0

A True Joke of a dealership

I don't make an effort to write reviews, but I will make an exception for this septic tank of a dealership! After my visit to this establishment I can honestly say I felt like dog fecal matter on the bottom of their shoes. I have a 2018 Kia Soul! with 61,204 miles on it. I bought it 4 years ago and have had zero issues with it until 2 weeks ago. I was told by this dealership that the engine is blown and needs a new one for $10,000. There was a warranty on it that expired at 60,000 miles. As if this whole experience hasn't been upsetting enough, to be treated like a worthless gnat and not worth anyones time is just deplorable. I work in customer service. Everyone except Maggie the receptionist in the service department, is an absolute failure at their jobs. True car-salesmen work here, you know the kind that are only about screwing the customer and making their personal gains. They initially gave me an excited call before the "diagnostics" were done on the car asking if I'd be interested in selling it to them since they needed more cars for their lot and mine was a high demand vehicle. I told them, pending the diagnostics I would let them know. Once they called and said "Engine was blown, it has no compression and it will be $10,000 to fix" I called them back and let them know I would discuss selling it to them. Was told I had to meet with the V.I.P. Manager (an absolute joke of a title and person named Stan) for an in person appraisal. Went back down to the dealership for said "appraisal" since they wouldn't do it without me there and met with Stan. He told us to have a seat and came back with print out about 5 minutes later saying they could buy the vehicle for $2,500-3,000 and that is the best they could do. Stan my man, put some effort into what you do. Look at people's car and do the whole song and dance for an appraisal. You know the silent walk around and touch all my cars scuffs and bumps. That was too much for you I guess, might be time to retire sir. Thanks for leaving me with the service department guy too, he was a peach like you. When I asked multiple times what caused my engine to seize, he had no answer for me. Stan took us over to the service department and just left us there to speak to someone and we never saw him again. Service department guy came out and talked to my spouse and I like we knew nothing about cars and there was no clarity on what the root of my engines issue was, because they had to take it completely apart to diagnose it....I guess doing your job is hard and effort isn't your thing then. I have a 1.6L engine, there are no reported issues with this engine, wouldn't you want to look into that and figure out what made this engine an anomaly? When I asked for "official" diagnostics on paper, I was told they have none. For the $230 in diagnostics I was charged for I insisted that I wanted something on paper, so finally he turned to Maggie the receptionist and said "put blown engine on the paperwork" He also tried to put the blame on us saying it could have overheated, lack of oil changes, or maintenance. Which absolute BS, as we took care of the car regularly for all maintenance and oil. The aggravation, hatred, and all over disappointment I'm experiencing with Kia corporate and these clowns is monumental. I bought this vehicle in 2019 for $25,000 and It let me down at 61,204 miles. Most worthless investment I've made in my life. Kia and it's employees don't stand behind their products and support their customers is what I've learned during this entire experience. In todays world a little decency, compassion, and understanding goes a long way. I'm not asking for a hand out or a massive discount, but I will ask that you retrain your employees. Your customer service is a joke and needs a lot of work. Good Luck!

1.0

I don't make an effort to write reviews, but I will make

I don't make an effort to write reviews, but I will make an exception for this septic tank of a dealership! After my visit to this establishment I can honestly say I felt like dog fecal matter on the bottom of their shoes. I have a 2018 Kia Soul! with 61,204 miles on it. I bought it 4 years ago and have had zero issues with it until 2 weeks ago. I was told by this dealership that the engine is blown and needs a new one for $10,000. There was a warranty on it that expired at 60,000 miles. As if this whole experience hasn't been upsetting enough, to be treated like a worthless gnat and not worth anyones time is just deplorable. I work in customer service. Everyone except Maggie the receptionist in the service department, is an absolute failure at their jobs. True car-salesmen work here, you know the kind that are only about screwing the customer and making their personal gains. They initially gave me an excited call before the "diagnostics" were done on the car asking if I'd be interested in selling it to them since they needed more cars for their lot and mine was a high demand vehicle. I told them, pending the diagnostics I would let them know. Once they called and said "Engine was blown, it has no compression and it will be $10,000 to fix" I called them back and let them know I would discuss selling it to them. Was told I had to meet with the V.I.P. Manager (an absolute joke of a title and person named Stan) for an in person appraisal. Went back down to the dealership for said "appraisal" since they wouldn't do it without me there and met with Stan. He told us to have a seat and came back with print out about 5 minutes later saying they could buy the vehicle for $2,500-3,000 and that is the best they could do. Stan my man, put some effort into what you do. Look at people's car and do the whole song and dance for an appraisal. You know the silent walk around and touch all my cars scuffs and bumps. That was too much for you I guess, might be time to retire sir. Thanks for leaving me with the service department guy too, he was a peach like you. When I asked multiple times what caused my engine to seize, he had no answer for me. Stan took us over to the service department and just left us there to speak to someone and we never saw him again. Service department guy came out and talked to my spouse and I like we knew nothing about cars and there was no clarity on what the root of my engines issue was, because they had to take it completely apart to diagnose it....I guess doing your job is hard and effort isn't your thing then. I have a 1.6L engine, there are no reported issues with this engine, wouldn't you want to look into that and figure out what made this engine an anomaly? When I asked for "official" diagnostics on paper, I was told they have none. For the $230 in diagnostics I was charged for I insisted that I wanted something on paper, so finally he turned to Maggie the receptionist and said "put blown engine on the paperwork" He also tried to put the blame on us saying it could have overheated, lack of oil changes, or maintenance. Which absolute BS, as we took care of the car regularly for all maintenance and oil. The aggravation, hatred, and all over disappointment I'm experiencing with Kia corporate and these clowns is monumental. I bought this vehicle in 2019 for $25,000 and It let me down at 61,204 miles. Most worthless investment I've made in my life. Kia and it's employees don't stand behind their products and support their customers is what I've learned during this entire experience. In todays world a little decency, compassion, and understanding goes a long way. I'm not asking for a hand out or a massive discount, but I will ask that you retrain your employees. Your customer service is a joke and needs a lot of work. Good Luck!

5.0

5 star

When needing service, the service team is very prompt on greeting you, finding out your needs and getting the work done as quickly as possible. Maggie, the parts lady and the service manager are awesome!

Dealer response

It's fantastic to hear that you prefer our service team at Greenway Kia of Rivergate for your vehicle needs! Thank you for the shoutout to Maggie, and have a lovely day, Brittany!

See all 538 reviews