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Greenway Kia of Rivergate

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:30 PM

Greenway Kia of Rivergate Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2012

Universal Kia treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

...


Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form.
We look forward to serving you!

"WE WANNA SEE YA IN A KIA"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
404 lifetime reviews. Includes reviews of Greenway Kia of Rivergate from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 26, 2019

    Greenway Kia is a great Car Dealership Wonderful people I've bought 2 cars their Fredrick Jackson was my salesman both times 💯💯💯 They work with you

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your loyalty! We're proud to have earned the chance to serve you twice and look forward to seeing you at Greenway Kia Rivergate in the f...uture.


    Worked with:
    Kenenth "Mac" McFadden

    Service Writer

    (5.0) 28 reviews

    Fredrick Jackson

    Sales Consultant

    (4.7) 15 reviews

    Jim Galuzka

    General Manager

    (4.3) 18 reviews

  • 5.0 out of 5
    November 26, 2019

    Great service personnel and experience. A friend who has great experience with their service recommended and reason for buying there. Both good experience... but service at that location keeps me comming back.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the compliments of our team and service! We appreciate you trusting us with your vehicle time and time again. Happy Thanksgiving fr...om all of us at Greenway Kia Rivergate!


    Worked with:
    Kenenth "Mac" McFadden

    Service Writer

    (5.0) 28 reviews

  • November 23, 2017

    This was the second time we bought a car from this Kia dealership; both times was with the same salesman, Dexter. They worked very hard to get the best... deal for us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 9, 2019

    Excellent service it was professional and friendly . I was in and out in a reasonable amount of time. I was escorted to my car.T

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the great feedback, Jackie! We appreciate your kind words about our Greenway Kia Rivergate team.


    Worked with:
    Kenenth "Mac" McFadden

    Service Writer

    (5.0) 28 reviews

  • 3.0 out of 5
    November 8, 2019

    I purchased my car here a couple of years ago and I have only used this service department exclusively since. I was a bit perplexed by the length of time... it would take to have a routine oil change. As I checked out, I casually asked the employee if a scheduled appointment is just that or is it first come, first served. She stated that it should be no longer than 45 minutes. When I told her it had been 90 minutes, she didn’t have much to say. I didn’t think much else about it really as I continued to work. On the way, my tire pressure lights came on. I thought this may be due to the colder temps as I had only went a few miles. After checking the multi-point inspection report, I was sad to find out that my tires had been under inflated, if even touched at all. What makes this more bothersome is that my car came from this dealership and the psi is clearly marked on the inside of the door and now I will have to take more time to do something that I thought I had paid for (disclaimer: I’m not sure what the multi point inspection entails but pretty sure it would have the tires inflated to proper measure). I will continue to take my business here for the next appointment as this could be a one time anomaly , but I will be looking at other options if needed.

    3.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John - apologies for the frustration here and yes, tire pressure is a part of the inspection. I'd like to learn a bit more from my staff, then I'd lik...e to connect with you directly. I'll try to track down your contact details here at the store, but please feel free to give me a ring as well. Thank you, David Bostick - Service Manager - 615-860-9888

  • 5.0 out of 5
    November 7, 2019

    Great service and the staff are professionals. The service department got my car serviced in a satisfactory and explained the service in detail that I... could understand.y

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michael - It's wonderful to hear that you're a satisfied customer! Thank you for rating our service and team five-stars. We hope to work with you a...gain at Greenway Kia Rivergate.


    Worked with:
    Kenenth "Mac" McFadden

    Service Writer

    (5.0) 28 reviews

    Jim Galuzka

    General Manager

    (4.3) 18 reviews

    Dwayne Matlock

    Sales Consultant

    (4.3) 14 reviews

  • 5.0 out of 5
    October 28, 2019

    Our salesman Bobby was very friendly and engaging. All of the staff were very helpful. A great buying experience and would recommend Kia of Rivergate to... anyone looking to buy a car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are honored to earn your recommendation and love to hear that you received helpful service from Bobby and our team! Thank you so much and safe driv...ing in your new ride.

  • 5.0 out of 5
    October 12, 2019

    Salesmen worked with me so I could afford it I love this place! Pjf They worked with me so I could... get low Pmts. And good insurance.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pj, thanks from all of here at Greenway Kia Rivergate for the opportunity to earn your business. It's great to know you are happy!


    Worked with:
    Virgil Avery

    Floor Manager

    NOT RATED

  • 5.0 out of 5
    October 8, 2019

    Mac was extremely professional and was caring. I would return because of his professionalism. Fantastic employee. I came in for an oil change and he was... on time and he was courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for coming to Greenway Kia Rivergate for your oil change! We are glad to hear that Mac delivered professional service which earned your busi...ness. We look forward to serving you next time!


    Worked with:
    Kenenth "Mac" McFadden

    Service Writer

    (5.0) 28 reviews

  • 5.0 out of 5
    October 6, 2019

    Had the "ck engine" problem serviced multiple times @ other facilities, including CarMax where I purchased the automobile and CarCare extended warranty.... (Ellicott City, Md). The Svc Dept Liaison @ CarMax Rivergate suggested I go to the dealership right up the road - Universal Kia - and CarMax would liaise w/them re: continued issue. (BTW - CarMaxCarCare did not cover this. So much for extended warranty!) Mr Bostick was attentive, and got me scheduled w/Svc Dept for earliest appt next morning. Ms Neuenschwander was my contact. A most delightful, knowledgeable woman! Yea! Not only did Kia fix the problem (non-Kia solenoid used by previous repair facility), they checked the 'recall' list and found an item (re-coat undercarriage) which they immediately resolved, checked all brakes for issue (heavy dust due to my traveling lots of backroads : ), evaluated all fluids, battery status, etc., etc. Ms Neuenschwander checked in with me often, updated status along the way. In spite of an extended time in Waiting area (which had morning donuts, hot beverage choices, etc), I was supremely pleased with the attentiveness, courtesy, and professionalism of the entire group of people I was in contact with. EXCELLENT service. Great professionalism and pride in not only their work, yet their Product too. Will definitely be back. Thank you all so very much! Lin Church.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lin, thank you for this wonderful feedback about your service visit with us. Your safety is our team's biggest concern and we're so happy to have reso...lved your check engine problem and recall. We are so glad to have had the opportunity to help you and earn your future business. Thank you again for the lovely five-star review.

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