Reviews
I wouldn't take my F-150 anywhere else for service.
I wouldn't take my F-150 anywhere else for service. Hall Ford always does an outstanding job, with competitive pricing.
I wouldn't take my F-150 anywhere else for service.
I wouldn't take my F-150 anywhere else for service. Hall Ford always does an outstanding job, with competitive pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dave, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Been dealing with this location over 30 years.
Been dealing with this location over 30 years. Very pleased with the service to keep returning!
Been dealing with this location over 30 years.
Been dealing with this location over 30 years. Very pleased with the service to keep returning!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman T.
Salesman T.J. Pinson was very friendly and helpful. Highly recommend you ask for T.J. if you visit Hall Ford.
Salesman T.
Salesman T.J. Pinson was very friendly and helpful. Highly recommend you ask for T.J. if you visit Hall Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The whole experience was great.
The whole experience was great.My salesman Dennis was very helpful. Will definitely recommend Dennis and Hall Ford
The whole experience was great.
The whole experience was great.My salesman Dennis was very helpful. Will definitely recommend Dennis and Hall Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quick, Efficient, and Friendly Staff.
Quick, Efficient, and Friendly Staff. Great job by the team! Thank You for making this effortless. Thank You Maggie for following up to make sure all was great!
Quick, Efficient, and Friendly Staff.
Quick, Efficient, and Friendly Staff. Great job by the team! Thank You for making this effortless. Thank You Maggie for following up to make sure all was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was so kind and helpful.
Everyone was so kind and helpful. Not only did they answer all my questions, but they also were so fast and even helped me transfer all my belongings from my old car to my new car! Thank you all so much!
Everyone was so kind and helpful.
Everyone was so kind and helpful. Not only did they answer all my questions, but they also were so fast and even helped me transfer all my belongings from my old car to my new car! Thank you all so much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hannah, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I was scheduled quickly, the quality of work was
I was scheduled quickly, the quality of work was excellent, and the people were friendly, knowledgeable and courteous.
I was scheduled quickly, the quality of work was
I was scheduled quickly, the quality of work was excellent, and the people were friendly, knowledgeable and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am a warranty claims adjuster.
I am a warranty claims adjuster. Ms Trish was very respectful and even after a long day she still had a cheerful sound to her voice. I give her 5 stars for awesome professionalism.
I am a warranty claims adjuster.
I am a warranty claims adjuster. Ms Trish was very respectful and even after a long day she still had a cheerful sound to her voice. I give her 5 stars for awesome professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Explorer sat at Hall for 8 DAYS: WITHOUT FULL DIAGNOSIS,
Explorer sat at Hall for 8 DAYS: WITHOUT FULL DIAGNOSIS, NO PARTS ORDERED, ASSIGNED TECH WORKING OTHER REPAIRS, DENIED "LOANERS" DURING ALL 3 TURBO REPAIRS THEY'VE DONE, SINCE MAY 2024, & our 2018 Explorer would have sat, FORGOTTEN & NEGLECTED, for WEEKS LONGER, if I hadn't taken up MY TIME to WALK IN & ask WHY AREN'T OUR EMAILS, & THE VOICE MESSAGES WE'VE LEFT, BEING REPLIED TO!!! AND, 3RD turbo replacement was, actually, the 2ND replacement for the right side turbo, all because the OIL FILTER WAS NOT REPLACED in May, only the 6QUARTS of FRESH OIL WAS POURED INTO THE ENGINE... I was told "some old parts are reused", but reusing a DIRTY, CLOGGED UP OIL FILTER is just plain LAZY &CHEAP!!! $9000-$10,000 in repair work, in LESS THEN 6MONTHS, & we're being ignored...
Explorer sat at Hall for 8 DAYS: WITHOUT FULL DIAGNOSIS,
Explorer sat at Hall for 8 DAYS: WITHOUT FULL DIAGNOSIS, NO PARTS ORDERED, ASSIGNED TECH WORKING OTHER REPAIRS, DENIED "LOANERS" DURING ALL 3 TURBO REPAIRS THEY'VE DONE, SINCE MAY 2024, & our 2018 Explorer would have sat, FORGOTTEN & NEGLECTED, for WEEKS LONGER, if I hadn't taken up MY TIME to WALK IN & ask WHY AREN'T OUR EMAILS, & THE VOICE MESSAGES WE'VE LEFT, BEING REPLIED TO!!! AND, 3RD turbo replacement was, actually, the 2ND replacement for the right side turbo, all because the OIL FILTER WAS NOT REPLACED in May, only the 6QUARTS of FRESH OIL WAS POURED INTO THE ENGINE... I was told "some old parts are reused", but reusing a DIRTY, CLOGGED UP OIL FILTER is just plain LAZY &CHEAP!!! $9000-$10,000 in repair work, in LESS THEN 6MONTHS, & we're being ignored...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for any inconvenience you may have experienced. It is our understanding you have been in contact with our General Manager, David Shope, and our Service Manager, Amy Parker, regarding concerns with your vehicle. After reviewing the service history, we found no record of an oil change being performed to this vehicle at any Hall dealership before coming to us for service, which has contributed to the issues your vehicle is experiencing. If we may be of assistance, please call David directly at 252.338.4783. Thank you.
Very disappointed with the car I bought and the service I
Very disappointed with the car I bought and the service I have received no one can tell me when or what day my car will be fixed they have had my car 3 weeks never let me know anything about what was going on until I went by and talk to Mr David and even he can't tell me anything about my car .yea they gave me a loner to drive which is great but I also told them I am not paying for the loner I am paying for the car I bought drove one day and transmission has to be replaced on a car they Don't even make anymore .I have even ask to put me in another vehicle but I was told that it does not work that way so somebody needs to step up and let me know something
Very disappointed with the car I bought and the service I
Very disappointed with the car I bought and the service I have received no one can tell me when or what day my car will be fixed they have had my car 3 weeks never let me know anything about what was going on until I went by and talk to Mr David and even he can't tell me anything about my car .yea they gave me a loner to drive which is great but I also told them I am not paying for the loner I am paying for the car I bought drove one day and transmission has to be replaced on a car they Don't even make anymore .I have even ask to put me in another vehicle but I was told that it does not work that way so somebody needs to step up and let me know something
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Walter, thank you for your feedback. We are sorry to hear you feel your experience was less than positive. Your comments have been forwarded to our management team so that we can continue to improve and provide the best service for our customers. If we may be of any assistance, please do not hesitate to call us directly at 252.340.8047. Thank you.