Took F150 under factory warranty because it had began to smome (34,000 miles). They had truck for a month, always stating that they were waiting for a... part (turbo). Could not give answer to when part would be in. Said truck would be OK to drive. Picked up and they said they would call. Over a week and never hears from them. Called and learned that the part had been received several days ago. Bring in Friday morning and we will get to that day they said. Was at work and could not make it by on Friday. Went to shop Saturday morning and WOW....truck in bay tore down and the tech that was working on not there. Over a month for a warrantu repair. Was considering making this delaership the pkace to service my F150 and my wifes brand new Jeep which was purchased from the dealership, but after service and treatment like this.....no way. Would have to offer a big incentive package to get my business now. GET MY TRUCK FIXED AND BACK TO ME AND YOU WILL NEVER SEE ME AGAIN.
William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at White Fo...rd, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (252) 537-6136 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Was interested in a F250 and the price looked great until I spoke to a sales person. You have to qualify for every incentive to get the advertised price.... Nobody qualifies for this. This to me is false advertising.
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. Please give us a call at (252) 537-6136 and we will do our best to make this better. We hope to hear from you soon.
I brought my car in because I was having trouble with the phone syncing. Asked to speak to the technician before any repairs were done. they did them... without letting b=me talk to the technician and charged me 144.45 and told me I could have done it myself. Called several times to talk to the Manager. When er finally talked he told be he worked at 5 dealerships so he is busy. Jerry the Manager said he would get back to me. That was on March 7th and I am still waiting. Never again. Will buy my cars elsewhere too.
Margaret, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. If you?d l...ike to discuss this matter with one of our staff members, please give us a call at (252) 537-6136 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
I had screws replaced on my Camaro. Overall the service was good. I do have some screws that weren't replaced like they were suppose to be and I will be... calling to let them know.
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional a...nd helpful setting. Feel free to stop by if you need any assistance in the future!
One of the smoothest buying processes I have ever experienced. We'll definitely consider White Motors first when buying our next vehicle.
We are glad you chose our dealership! Please let us know if there's anything else we can do for you.
I want to share my story, I love my jeep but in the past few months it has had a few problems. White Motors have done all my service work other than my... tires. White Motors should be very proud of their service department, Tanner and April are top employees who really care. Your service guys always know who I am when I come into your dealership. They call me to make sure I'm happy with my service, they even gave me a rental car when my jeep needed big repairs. I would never buy at another dealership and will always refer my friends and family to your team. Yes, when I think of White Motors, I see team work. I could never say THANKS ENOUGH TO YOUR TEAM. I love my Jeep! I have never owned a vehicle that when you drive around the world people just wave at you all the time other than my Harley. People with Jeeps are just happy people most of the time. Thanks White Motors! Your team is top in our area!
Thanks so much for your feedback, Jenger. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It is our goal t...o provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Great service center!! Love the employees and does great team work!! Thanks Chris
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Take care! ...
Great Service as always! Always a pleasure and everyone wants to help make it right Thanks
Quick and professional. People were very nice to deal with.
We are happy that we were able to provide a professional, courteous, and engaging experience! If there is anything else we can do for you, please give... us a call. Safe (and fun) driving!
I have been buying vehicles from Whites for years and have always had excellent service from start til finish!!! If you get a chance to stop by their dealership... while looking for a vehicle you will be a customer for life!!!