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Have a water leak issue in my trunk on a 2017 Mustang GT.. Called for several days and couldn't even get through to service. Went into the dealership,... Holly in service was basically unhelpful. Never received a callback. Had to call back several days just to be told later by David that their 3rd party source for warranty's on windshields was booked up until the end of the year and they could not help me. Water is pouring into my trunk when it rains due to a manufacture defect, ruining everything..and it smells bad. Got referred to another ford dealer in Madison. Extremely dissatisfied since Tracy Langston Ford is right down the road from my house. Will not ever bother again..
Jon, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a st...ellar experience here at Tracy Langston Ford. Please give us a call at (615) 382-7950 and we will do our best to make this better. We hope to hear from you soon.
Holly and David took excellent car of my service needs.
Deborah, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!
I have always been satisfied with the service I get at Tracy Langston Ford. Springfield, TN.
My 18 year old son found a VW Beetle that he loved at Tracy Langston Ford. It was to be his firs adult purchase. We went and looked at it on June 19th.... We were told that the AC and trunk did not operate & it was being sold as is. We were also told that it just came thru the service department. So on the 20th we bought it for $3,000. My son drove it home and on the 21st we took it to my mechanic to fix the air. On the way to the repair shop we discovered that the lights, wipers, turn signals, and radio along with the AC did not work. After a few weeks of tracing wires my mechanic informed me that it was not worth repairing. Not only were there electrical issues but there were hold in the exhaust, and the timing chain did not have a cover on it. Also the timing chain was very worn. We finally sold it for $1,250. Including the mechanic bill We lost $2,450 on a piece of junk that the dealership sold us. I encouraged my son to look for used cars at dealerships because I believed that they would be in better condition. I called the salesman & informed him was happened & that I would never be back on his lot. I would tell everyone I knew to never buy from them. He said he understood and would pass it along. I never heard back from them. No apology, no nothing. We understand I bought an AS IS car. We should have never trusted this dealership. We will not make that make again. After loosing $2,450 I know better than to trust these guys again.
Henry, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that... we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (615) 382-7950 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
The service was provided in a very timely manner. I appreciate the individuals who work with the service department. Thank you.
Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for yo...u! Safe travels!
Whole process went smooth from selecting the vehicle to financing.
Staff members are courteous and the service is prompt.
They service all mine listed plus some. Brent, Terry and crew always smiling and happy to help.
Kasey, thank you for your wonderful response to the quality of service our Staff provides! Please don't hesitate to reach out to us if there's anythin...g more we can do!
Good service and fast. My original service provider in Wa. state washed your car when you took it in for service.
Clyde, we appreciate your feedback of our Staff's outstanding service! We hope you continue to choose Tracy Langston Ford, LLC for all your vehicle ne...eds! Take care!
Excellent service and customer satisfaction this is why I always come back.