Starr Motors Inc

Took vehicle in for service, explained the issues and when I got my car back nothing was fixed. I even question if anybody even looked at the car. People on here that say that had a great experience are probably employees fabricating reviews. The staff is rude, doesn't listen and really doesn't care. This service dept needs a service dept to fix it so it works!

The BEST! Great service, reasonable rates for service, and I got a great deal when I bought my truck.

Bought a 2014 Dodge Charger in July '14 and was real excited about getting it. My hat's off to my salesman, Glenn! In September (at 2500 miles), I began having transmission problems). Took the car in to have the matter addressed. Given a loaner vehicle and before I made it home, I got a call saying the car was fixed (software update). Approx. 2-3 weeks later, the issues revealed themselves again. Took the car back and advised I felt the issues were more than just software issues. All they did was a software update again and told me, again, the car was fixed. I'm still having the same problems. The Service Dept is either stupid or lazy. They made "zero" effort in trying to find what was wrong with the transmission. So, my excitement, along with my downpayment and every monthly payment since then seems to be nothing but a waste of money. I hate driving the car I was so looking forward to purchasing. Never again and never at Starr!

My experience at Starr Motors was woderful, very nice people and great service!

I needed an inspection and oil change and was not able to get my vehicle to STARR Motors! Todd Bowers came to my work and picked up my car and returned it to me! What great service!! If your in the market to buy a new or used car, it is worth the ride (if you don't already live in Suffolk) to visit STARR Motors!! They are the best!! Thank you Todd!!

My salesman was Danny. I didn't get the "used car salesman " pitches that I hate. Instead, I had a guy answering my questions directly and to the point. I didn't feel any sense of pressure to decide to purchase or not. Everything was as handled in a professional and timely manner. No fuss no muss. It's a great place to browse or do business with. I believe I will be a loyal customer for many years to come. The follow up was outstanding. If your considering purchasing a new/used car consider Starr Motors. They treat customers right. Good job Starr Motors!

The other day I wrote about how I felt unimportant as a customer in regard to the service department at Starr Motors. I will now make the same effort to let everyone know that the service manager called me today to apologize for what I felt was a lack of service. He did not dance around or down play my concern but actually accepted the responsibility in a genuine and heartfelt manner. As a business man I understand at times how things can go awry, especially at a big operation. It is a good reflection of a business that recognizes and reacts when things don't go just right. My hats off to Starr Motors for taking the time to call me and making me feel good again about my experience there! It's not surprising that so many people sing their praises.

I waited 8 weeks for a part to arrive so when the dealership called I made the appointment right away even though my family was scheduled to go on vacation. I convinced the family to put off our travel plans for just one day because the book said this was a 5 hour repair and I dropped it off the night before so we could get an early start and be on our way the next day. I called at 3pm and Nancy said it would be ready that day. By 4.30 she called me back and said they couldn't finish it but they would finish it up the next morning after hearing about our vacation plans. She said she would call me on my cell as soon as it was ready. Family not happy with dad at this point....if it gets done early we can stil be on our way with just a few hour delay.. It is currently 3.00 in the afternoon. No one has called us and the luggage still sits by the front door.. By the time I get a call it will be too late to travel. The bottom line here is that when you drop your car off on Monday for a Tuesday appointment you should not be sitting around staring at your luggage on Wednesday afternoon while an angry family stares at you.

I contacted the dealer, requesting information about a certain car I wanted to purchase. No one ever contacted me.

In the past 15 years I have purchased 7 vehicles. I can't say all of my purchases went smoothly. My experience with Ed White at Starr Motors was top notch! I really feel I was treated fairly and got a great deal on my 2013 Ram. Thanks again to Ed White and Starr Motors!