Starr Motors Inc

Overall experience was great...Ashley made the scheduling and intake procedures straightforward and effortless and kept me updated relative to status of my vehicle as well as providing shuttle service to my home...I will gladly recommend Starr to family and friends.

I generally have my oil changes and any recall work done here. So far the prices are fair and I’ve had no complaints with this level of work.

I was very satisfied with my salesman, he did an outstanding job. He explained all the important things to me I needed to know Thank You Sir

My husband & I purchased a 2018 Ram 1500 and the process couldn’t have been easier or more pleasant. We went back just last week for service. We made an appointment and they took us right away. Our total wait time was 45 minutes and we were out the door. Very happy with Stephanie and the service department.

I've been a customer of Star Motors for 10 + yrs. The service and staff are excellent. It's a family owned business! I feel like I'm part of the Star Motors Family...

They are all great. Everyone does their best to help and give you the service and experience you expect. They do their best to not disappoint.

I started my search online, which opened the flood gates for several local dealerships to email and call, leaving endless voicemails. The pestering of potential buyers does not work. Starr was the only dealership that waited a day or two, then called me once. It was a no-brainer. Mike Annett treated me right, he schooled me on everything I wanted to know about the new RAM 1500, then he gave me space and time to think. Got a great deal from Starr, and will definitely spread the word around to all of my friends!

Tina, the service advisor was excellent. Knew exactly what needed to be done and carried it out in a timely and professional manner. Work was completed as stated.

I purchased a 2011 Dodge Ram at Starr Motors Aug of that year. I’ve taken the truck in for a clicking/ticking/ knocking noise numerous times over the years. They have diagnosed it as a “hemp tick” and front end axle noises. They’ve replaced the axles and that didn’t fix the issue. I taken it up there and have taken rides with the mechanics to show them and replicate the noises. The noises always come up when I take my foot off the gas. A lower end tapping is always heard. After talking to Joe the service manager and Tina the service writer today April 26 2018 after explaining the problems I was having with my truck after dropping it off with them a little over a week ago they miss diagnosed the problem. They reset the check engine light and changed the oil and sent me on my way. No one checked the oil. I changed my engine oil after seeing there was no oil pressure after the truck warmed up. The oil was full of nonmagnetic metal, gold in color. The service manager told me he was going to call dodge and get back with me I haven’t heard anything from dodge and I’ve called them myself self and their explanation was since it’s out of warranty there’s nothing they can do except for talking to the service manager. No help at all! Dodge told me to call the owners of Starr Motors. I’ve called and spoke to Clay White and he’s played the political game with me and offered no help not even a rental for the time my truck is down. The service writer told me it’s a bad time for my truck to break down since it’s the end of the month and the beginning of the month the following week. So inspections are more important than replacing my engine! The service manger offered a rebuilt engine from powertrainproducts.net for a price of 3699.99. I’ve told them to order it and get in so the repair can start. After ordering the engine the service writer called and told me they would add 25% to the price to order it. So 900$ just to order the engine and approx 20 hours labor to replace it. Ripping me off again! They have misdiagnosed my trucks issues for years which has now costed me an engine at the price of around $8400.00. This has left a bad taste in my mouth with Starr Motors and will never buy or have any service work done there again and I would advise others to stay away also. I hate to see what they do to people who have no idea about the mechanics of automobiles. I had planned to buy a Jeep JL from them later this year but now I won’t go anywhere near this dealership. I will be buying out of state and having any warranty work/ issues done at another dealership. Received 2 calls from Tina the service writer today May 3 to say the engines cakes/ gunked up inside and they need to clean the oil pan, valve covers and oil pickup at a extra cost of 3 hours labor (315$) and my total bill is now $8400. And some change!!!!! To add insult to injury Joe called me today to say the truck is ready for pick up. The engines in they’ve taken it for a spin checked for leaks and all fasteners. He informed he talked to Clay White and was told to adjust the bill. I said okay and to email me a detailed bill to look over. I was charged an extra 1049.00 just to order an engine. This place in my opinion is a rip off and would never send anyone there of any thing!!!! They ended taking $525.00 off the bill and nothing off the cost of ordering the engine so a 20 minute cost me $1049.00. Stay away. I also talk to Clay White today and he told me since my truck had and aftermarket bumper and fishing rod holder I run the truck hard... What an assumption to make about some and the way they drive vehicles... I will never send any busy their way or do business there ever again.

I've been dealing with them for 11 years now and the quality of work has steadily declined. If you take your car in for one problem and they can clearly see another problem they won't tell you about it because they want you to have to come and pay more money. My car has been there 5 times in 2 months and it's always something different according to them. Be careful who you choose to buy a car from.