Reviews
$1000.00 Rip-off doing contract
I bought a vehicle from these folks and felt like I got a fair deal so I took my son in to buy a car. He made a fair deal and I did the loan for him. Unfortunately I didn’t notice that we got ripped off for $1000 when I signed the contract—the old slight of hand trick where they add something hoping you won’t notice. I won’t ever go back, nor do I recommend buying from Campbell Chevrolet. What’s really sad is that I’m a retired Army combat veteran, so they played up how the dealer’s owner “takes care of veterans.” Well, we see how they”took care” of me. Shame on liars/cheaters, all to make more money.
We acknowledge your review and are currently looking into the events you’ve detailed.
Our dealership goal is to provide exceptional service to every single customer. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Crystal Harrod - Customer Experience Manager (270) 781-7001
2020 Malibu
Everything was clean and the cars were immaculate.
Rebecca, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best regards, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
Oil change
Oil change went very quick and they checked my brakes akso
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Regards, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
1993 Chevy Truck
The transaction went smoothly and the service was great during my recent purchase. Tim was great to work with and I would recommend him. The truck is everything that
We appreciate the kind words, Todd. We're excited to hear that Tim took care of you and that everything went very smoothly. We look forward to working with you again and hope that you enjoy your new truck! Best Regards, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
Warranty work not completed correctly
Took my car to have the emblem replaced once they removed the emblem it caused damaged to the paint. The dealership order the emblem took the car back to them to have the damage fixed when I picked the car up it the paint job was terrible. The paint didn?t match there was a bubble in the paint and it looked like they used sand paper on the paint after they had repair it to each side of the emblem Where there was no damage before the emblem was removed . The car repair wasn?t even looked at before I picked it up to verify it was done correctly
Thank you for alerting us of this issue, Barry. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
Great customer service
Mike Dickson was great to work with. He did is best to take care of any and all questions/issues I had.
Hi Wes, we are truly grateful for this excellent review! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to working with you again in the future! Best Regards, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
First car shopping experience
I walked in on a whim one day, met John Logan, and drove my lovely 2017 Chevrolet Cruze off the lot. I traded in my previous car and actually got a lot more out of it than expected! There was zero pressure from anyone there, and everyone was so helpful as I purchased my first car by myself. Once the paperwork was signed, I was shown all of the cool extras with my car (incredibly thoroughly). The bonus oil changes, tire rotations, and free car washes are awesome, too! Thank you, folks. I am certainly an ecstatic customer!
Thank you for leaving us this great review, Rolly! We are proud to have John on our team as he upholds our high standard of customer service. More importantly, I am glad that you got to drive home in a fabulous new 2017 Chevrolet Cruze! I appreciate your business and I hope that we can be of great assistance to you again in the future. Take care! Best Regards, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
New truck
Coming from New Jersey to buy our new truck, we could not have had a better experience. Tim was extremely helpful in the process, and the buying experience was a pleasure.
Ken - Thank you for leaving us this great review. We are very happy to hear that Tim could be so helpful during your purchase. We look forward to seeing you back again in the future! Enjoy your new truck! Best, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com
Kenny & Wanda from BG Ky.
Ken, Derek, and the rest of the sales staff were great. Got us the vehicle that fit our need. Was looking for a new Traverse and they found 1 with 10,000 mikes, lots more options, more than we were looking for, and for less money. Financing was easy. They made sure we even knew what those button do before we left the lot?. Great team and service department is always working for you. Personal in every way. Check them out before you buy. You will be glad you did.
Kenny and Wanda - Congratulations on your new Traverse! It's encouraging to know Ken, Derek, and the team were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it right for them. Best, Crystal Harrod - Customer Experience Manager - charrod@campbellchevrolet.com