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Duncan Ford Chrysler Dodge Jeep RAM

4.2
(223 reviews)
Visit Duncan Ford Chrysler Dodge Jeep RAM
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (866) 455-0805 (866) 455-0805
Used (877) 739-9250 (877) 739-9250
Service (866) 968-7031 (866) 968-7031

Inventory

See all 195 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2017.
Duncan Ford Chrysler Dodge Jeep has been serving the Franklin County community for many years and we invite you in to discover the "Duncan Difference". Friendly and knowledgeable salespeople will help you with your selection and purchase. After the sale our service department will keep your vehicle maintained or repaired at reasonable prices. With a full service Body Shop and Parts Department we have it all for your transportation needs.

We have the Cars.com Shoppers' Choice Award - 2015 Ford Mustang in stock.
Discover the Duncan Difference!!!

Service center

Phone number (866) 968-7031

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 13 employees View less employees

Reviews

4.2
(223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duncan Ford Chrysler Dodge Jeep RAM from DealerRater.

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5.0

Great customer service, very polite, our salesman Jake

Great customer service, very polite, our salesman Jake Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well done! Thanks

5.0

Great customer service, very polite, our salesman Jake

Great customer service, very polite, our salesman Jake Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well done! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thanks to Jake Eames for posting the 2009 Dodge Challenger on Facebook. We love our new muscle car!

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5.0

I was a previous customer in 2015 when the dealership was

I was a previous customer in 2015 when the dealership was Bowmel Chrysler Dodge. I came into the dealership to inquire about a navigation package to be installed on my 9 year old truck. I noticed right away that I was properly listened too. And treated like I mattered. I was given a coffee and asked if I had thought about upgrading my truck to a newer model as to find a navigation system for my existing truck would difficult and outdated. I am actually just retired. And had been thinking of upgrading my truck. I did not think I would be purchasing a new vehicle when I woke up that morning. But the salesman and his staff made me feel very comfortable in actually thinking of a newer vehicle at this time with no commitment or obligations. I was happy about the finance ease that I felt. I thought I would be looking at something, say 3-4 years old, but they had a vehicle of low mileage and only 1 year old. I found I got a long with the staff very well and found myself surprised at how easy and of a no stress atmosphere was created for me. Overall I was pleasantly surprised with everything happening. I would not hesitate to recommend Duncan Dodge to freinds and family. I believe customer service and hospitality type atmosphere has stepped up 100% since I last bought from this location. And I won't hesitate to call if I need assistance with anything. 👏🤝

5.0

I was a previous customer in 2015 when the dealership was

I was a previous customer in 2015 when the dealership was Bowmel Chrysler Dodge. I came into the dealership to inquire about a navigation package to be installed on my 9 year old truck. I noticed right away that I was properly listened too. And treated like I mattered. I was given a coffee and asked if I had thought about upgrading my truck to a newer model as to find a navigation system for my existing truck would difficult and outdated. I am actually just retired. And had been thinking of upgrading my truck. I did not think I would be purchasing a new vehicle when I woke up that morning. But the salesman and his staff made me feel very comfortable in actually thinking of a newer vehicle at this time with no commitment or obligations. I was happy about the finance ease that I felt. I thought I would be looking at something, say 3-4 years old, but they had a vehicle of low mileage and only 1 year old. I found I got a long with the staff very well and found myself surprised at how easy and of a no stress atmosphere was created for me. Overall I was pleasantly surprised with everything happening. I would not hesitate to recommend Duncan Dodge to freinds and family. I believe customer service and hospitality type atmosphere has stepped up 100% since I last bought from this location. And I won't hesitate to call if I need assistance with anything. 👏🤝

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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4.0

I have looked and looked for this truck I was pleased to

I have looked and looked for this truck I was pleased to find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that a great experience. The sales person was great to deal with.

4.0

I have looked and looked for this truck I was pleased to

I have looked and looked for this truck I was pleased to find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that a great experience. The sales person was great to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

I don't have anything good to say about the dealing of

I don't have anything good to say about the dealing of the 2017 GMC Yukon Xl. I sent 3 or more inquiries about this vehicle and got no response back. I was serious about buying this vehicle. Finally I got a text message saying the vehicle had sold. That's all the message said was that it had sold. I live too far from the dealership to just go. I will not inquire about any more vehicles from this dealership.

1.0

I don't have anything good to say about the dealing of

I don't have anything good to say about the dealing of the 2017 GMC Yukon Xl. I sent 3 or more inquiries about this vehicle and got no response back. I was serious about buying this vehicle. Finally I got a text message saying the vehicle had sold. That's all the message said was that it had sold. I live too far from the dealership to just go. I will not inquire about any more vehicles from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Tammy, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please give us a call our Sales Manager, Tom Mcalister at (540) 483-0253 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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5.0

We love the 2011 f150 we got jhonny Cruz is a great guy

We love the 2011 f150 we got jhonny Cruz is a great guy to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r trucks I get

5.0

We love the 2011 f150 we got jhonny Cruz is a great guy

We love the 2011 f150 we got jhonny Cruz is a great guy to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r trucks I get

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Duncan Ford

Absolute best experience I ever had buying a vehicle. Staff were extremely friendly and attentive. I felt like the number one priority. No time was wasted, smooth and quick process! Ben Preece was my salesman and the best!

5.0

Duncan Ford

Absolute best experience I ever had buying a vehicle. Staff were extremely friendly and attentive. I felt like the number one priority. No time was wasted, smooth and quick process! Ben Preece was my salesman and the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Excellent Experience!

Excellent Experience! Jake took great care of us. Easy Financing! They were speedy with all aspects of the transaction, as well!

5.0

Excellent Experience!

Excellent Experience! Jake took great care of us. Easy Financing! They were speedy with all aspects of the transaction, as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Very poor decision they are corrupted I never would ever

Very poor decision they are corrupted I never would ever imagaine going through what they put us through sold us a truck that they knew it was bad vehicle cause word gets around in Franklin co ! Then thay breaks down they wouldn’t transfer any of the money we put down on this truck for 2nd truck made us start all over with only 900 down for 2nd truck they are truly a night mare cause they force us in 2nd truck that broke down after they wouldn’t let us get a rental or give us anything to use , we lost our business now struggling since they did this to us !!!! Lost all our jobs thanks 🙏 We don’t appreciate it one bit

1.0

Very poor decision they are corrupted I never would ever

Very poor decision they are corrupted I never would ever imagaine going through what they put us through sold us a truck that they knew it was bad vehicle cause word gets around in Franklin co ! Then thay breaks down they wouldn’t transfer any of the money we put down on this truck for 2nd truck made us start all over with only 900 down for 2nd truck they are truly a night mare cause they force us in 2nd truck that broke down after they wouldn’t let us get a rental or give us anything to use , we lost our business now struggling since they did this to us !!!! Lost all our jobs thanks 🙏 We don’t appreciate it one bit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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1.0

We traded a truck in very nice brand new truck for used

We traded a truck in very nice brand new truck for used one put down $10,000 cash yep that way contract says but according to them but they frauded the contract it was 2 credit cards and 1,000 cash it breaks down they hang up on us at first then said we was dialing wrong number they put a fake warranty number on our contract try call it today it is still fake !! You are told once you tow vehicle in they work on it while your waiting for someone pick you up and your tools they tell you sorry we can’t help you we can’t get you a rental nor another vehicle to drive while your truck Being worked on well okay so we sit home for 2 weeks !!!! Then mechanic texted us said I have given up on the truck but we was forced into another truck cause we needed to get back to work not knowing truck we was going get into break down on our first day back on a job… we’ll Duncan towes it here we go trying find someone pick up our tools out of the truck … We’ll we get call hey truck ready it’s fixed great we will pick up that day well we drive it two days later on Saturday on my way to my birthday dinner to meet with family and friends we are broke down again so we contacted mechanic and he came out and we payed him $400 cash fix the truck, very grateful he came out fixed it had it ready for when we got back to truck… well that Monday on way work we had cancel work cause truck was smoking so bad we then finally take it to Boones Disel Mechanic where he fixed it and held it for 4-5 days so more days off work… that costed us $1400.00 cause that warranty they sold us for 2nd truck that we payed Duncan over 200 for policy wouldn’t cover it what do you know hmmm 🤔 after fees and not making a transfer I did what I felt was right in my heart to do board of Virginia motors told me they could have transferred everything over they could gave us a credit for dmv fees and maybe wave $400.00 process fee too at least one of the trucks make it right or at least try make it right he was hateful ! Downright disrespectful whole time as he had do this plenty of times with other customers , they get away with so much and playing with peoples lives and money it has be investigated and put to a stop immediately.

1.0

We traded a truck in very nice brand new truck for used

We traded a truck in very nice brand new truck for used one put down $10,000 cash yep that way contract says but according to them but they frauded the contract it was 2 credit cards and 1,000 cash it breaks down they hang up on us at first then said we was dialing wrong number they put a fake warranty number on our contract try call it today it is still fake !! You are told once you tow vehicle in they work on it while your waiting for someone pick you up and your tools they tell you sorry we can’t help you we can’t get you a rental nor another vehicle to drive while your truck Being worked on well okay so we sit home for 2 weeks !!!! Then mechanic texted us said I have given up on the truck but we was forced into another truck cause we needed to get back to work not knowing truck we was going get into break down on our first day back on a job… we’ll Duncan towes it here we go trying find someone pick up our tools out of the truck … We’ll we get call hey truck ready it’s fixed great we will pick up that day well we drive it two days later on Saturday on my way to my birthday dinner to meet with family and friends we are broke down again so we contacted mechanic and he came out and we payed him $400 cash fix the truck, very grateful he came out fixed it had it ready for when we got back to truck… well that Monday on way work we had cancel work cause truck was smoking so bad we then finally take it to Boones Disel Mechanic where he fixed it and held it for 4-5 days so more days off work… that costed us $1400.00 cause that warranty they sold us for 2nd truck that we payed Duncan over 200 for policy wouldn’t cover it what do you know hmmm 🤔 after fees and not making a transfer I did what I felt was right in my heart to do board of Virginia motors told me they could have transferred everything over they could gave us a credit for dmv fees and maybe wave $400.00 process fee too at least one of the trucks make it right or at least try make it right he was hateful ! Downright disrespectful whole time as he had do this plenty of times with other customers , they get away with so much and playing with peoples lives and money it has be investigated and put to a stop immediately.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact our Service Manager, Mike Kazee at (540) 483-0253 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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5.0

The definition of excellence !

The definition of excellence !!! Rodney Rottenberry is the Greatest, I was treated with respect and fairly 100% Duncan Ford is top notch 👌

5.0

The definition of excellence !

The definition of excellence !!! Rodney Rottenberry is the Greatest, I was treated with respect and fairly 100% Duncan Ford is top notch 👌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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