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Trice Hughes Inc.

(169 reviews)
Visit Trice Hughes Inc.
Sales hours: 8:00am to 5:00pm
Service hours: 6:30am to 4:00pm
View all hours
Sales Service
Monday 8:00am–5:00pm 6:30am–4:00pm
Tuesday 8:00am–5:00pm 6:30am–4:00pm
Wednesday 8:00am–5:00pm 6:30am–4:00pm
Thursday 8:00am–5:00pm 6:30am–4:00pm
Friday 8:00am–5:00pm 6:30am–4:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed

Reviews

(169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Kelly Yates

I received wonderful service at Trice Hughes, I've been looking for an SUV for several months. I found the best deal here & very friendly service. I'm a very happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kelly, We appreciate your business and hope you will give us the opportunity to continue to earn your business in the future. Thanks again for taking the time to leave us a recommendation. Thanks, The Trice Hughes Team

Ralph's experience

Start to finish was best car buying experience ever. Special thanks to Lee Hughes for here help in obtaining my retired navy license plate. Thank you again, little things like that really mean a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ralph, I am so glad we could help you out with the Navy License plate. Thanks again for your business. Let us know if there is anything else we can help you out with. Lee Hughes

Great Customer Service!!

We would like to thank Tommy Harrison and everyone else involved in the purchase of our new vehicle last week for the terrific customer service. This was our first purchase at Trice-Hughes and everything went very smooth. We feel we got a fair deal on both our trade-in and the van we purchased. I'm sure if we ever need another vehicle we will definitely be shopping there again. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great NO PRESSURE experience!

I have purchased 14 vehicles from Trice Hughes over the past 30 years and I have always gotten excellent service and have felt I was treated fairly each time. I was just passing through a week ago when I saw the 2012 Enclave I purchased. It was late morning on Saturday and I knew they normally closed at noon but Brent Ladd and Anna Stallins went the extra mile in assisting me and worked through the details as I now live in Knoxville and that complicated things a bit. Even so, they stayed a little late and we worked through it and made it a pleasant and brief experience (not an all day one like some dealerships). I highly recommend Trice Hughes and Brent was excellent to deal with, very courteous and not high pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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All good from the beginning!

I started with the internet and an online salesman. He promptly contacted me and was extremely helpful even when he had to be out of town. He had everything prepared for me when I arrived at the dealership. I appreciate the concern and helpfulness of the other salesmen and business manager and office manager. I received a wonderful deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great atmosphere and friendly people!!!!

I will always do business with Trice Hughes!!! Tommy Harrison treated us like we were somebody and didn't act as if he new more then my husband or I. Everyone was friendly and made us feel at home and comfortable. I recommend Trice Hughes to buy from. Excellent service and are fair when trading. I Love my new Malibu!!!! Paula Adams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

I was in dire need of a newer vehicle. I called Trice Hughes, told them I was intrested in looking at a truck, and recieved nothing but the best customer service from that point on. David Parker was a pleasure to deal with and I would recommend that anyone searching for a new vehicle to check out Trice Hughes before making your decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad that you found the vehicle you were looking for. Thanks again for shopping at Trice Hughes! David Parker

Professionalism

I am a previous customer of Trice Hughes, Inc. and have always found the staff to be professional and courteous. Normally, I have an idea about the kind of car I want but this time I was clueless as to what to purchase. After having a brief discussion with Lee Hughes, he directed me to several cars that met the requirements I gave to him. I liked that he showed me cars that not only fit my price range but also had features I had not considered. Lee Hughes was very patient and answered all the questions I asked of him. He encouraged me to take a test ride in one of the cars selected. The car performance was great and I?ve gotten so many compliments on my chose of vehicle. Much thanks to Lee Hughes for his guidance and professionalism and putting me back on the road again in a very awesome car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Perfect Experience for the Perfect Car!

After a series of unfortunate events, we were at a place of total exasperation with our car buying experience. Then we found the car we wanted at Trice Hughes. Despite the 1 1/2 drive, we decided to give it a shot. TOTALLY WORTH IT! The car was ready for us. Brian was a low pressure easy going guy. We immediately felt trust and safety. Working with Shana was equally pleasant. We felt like we were buying a car from a long time neighbor. We bought the car and drove it home that day. They made sure we had matching car mats, good tires, and a great deal. Trice Hughes offered big city selection with small town neighborly customer service. The exact place to buy your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for your purchase and for leaving us a review. So glad your experience was TOTALLY WORTH IT! This is what we strive for at our dealership. Please let me know if there is anything else we can do for you! Thanks, Brian Croft

no pressure sales atmosphere no stress easy

Tommy Harrison was easy to deal with, didn't put any pressure on me quick and easy.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us a review! We look forward to working with you again! Thanks, Tommy