Reviews
Great Experience
Great overall experience. I worked with Susan the sales person and her sales manager to negotiate a fair price that was good for both parties. Everyone was respectful and easy to work with, and I'm very happy with my vehicle and the total buying experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Todd, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Customer
Satisfied Customer, The services received were professional, polite, and outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Julian, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Crossroads Ford, Prince George, VA
From start to finish they were wonderful! Susan, my sales rep was very patient and professional and knew that I wanted a Ford Escape and she showed me the 2022 Ford Escape that was available on the showroom floor and after test driving, I decided to buy it. Steve put together a great deal for me and the rest is history. So if you are looking for a reputable Auto Dealer whom takes the time to listen to your budget and your needs, then go to Crossroads Ford in Prince George, VA, you will not be disappointed!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Connie, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!
Cross Road Dodge Prince George VA.
It was wonderful experience. Was a professional and speedy traction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Randy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Good deal-good experience
They sold the truck for exactly the advertised price and didn?t try any last minute changes. They were nice, very helpful and pleasant to work with. Was quite a long process to buy it and get out the door but they were honest and informative. Surprising good experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mell, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
New 2023 F150 truck
Mr. King was friendly and not pushy. He was very knowledgeable about his trucks and understood I was not going to spend all day to make a deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Crossroads Ford in Prince George
This was by far the easiest and quickest buying experience I've ever had. Seth, my salesperson was awesome. No pressure, answered my questions and was super to work with. Stephen, in finance, was really helpful and explained everything. I will definitely be back again to do business with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Benjamin, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome
Very smooth and flawlessly very friendly staff, Susan and Craig were excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
The best car buying experience ever!
this was the easiest buying experience I?ve ever had. My daughter had never purchased a vehicle, but we had been to several dealers, and even she said she felt no pressure from this group. It was very easy, no stress, informative, and friendly. we also love the fact that they went and brought the car up to the front door so we didn?t have to go walking through a cold windy lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brenda, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
BAIT AND SWITCH
I had a deal with Crossroads Ford Prince George this morning at 10am for MSRP on 2022 Lightning Lariat ER . 2 PM I get the new quote with a 20k Market Adjustment they happened to forget this morning, LOL. BEWARE when dealing with Crossroads Ford, they will use the old Bait and Switch. I told them I have a 2023 on the way, at MSRP 88K, why would I buy a 2023 at over 100k. What a disgusting way to run a business, what a disgusting way to treat a veteran and military retiree.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase