Reviews
Satisfied Customer
Very courteous, people were great, customer service is excellent. A clean facility is a great first impression!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Crossroads Ford of Prince George VA
The Quick Lane facility was impressive and the staff was very friendly and professional. The oil change, tire rotation and state inspection was done within an hour. I appreciated the quickness but most of all the thoroughness of the service desk and the technicians. Thank you for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Crossroads Ford of Prince George, we value our customers and we look forward to seeing you on your next visit. Take care!
Buyer Beware.
Buyer Beware!!!! Once CrossRoads has your money they do not admitt or fix issues they cause .. Whil the Manger seems friendly until he has your money .. I purchased a New Ford Expedtion platinum 2021. The dealership used a new car cleaning company that catch my paint all over and put scratches in the windshield ..They offered to wax the car ..being new they should have never scratch the car at all . It was off the showroom floor The scratches were noticeable again as the wax came off after washing. The service manager and GM ..Whil would not admitt to the scratch in windshield and would not offer to correct the problem.. next they offered to put new Michilen tires on the car in place of the Handcook tires that were new. After much arguing they finally allowed a woping $250 allowance diffence..They said they were not in tire business! Amazing since this was something they were suppose to take care off at closing . If you want a Ford I would not purchase from the management of Crossroads Ford or Crossroads dealership in Prince George VA. Sincerely R. Johnson
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Crossroads Ford
Outstanding professional service from top to bottom. Third truck I have purchased from this dealership and will continue to do business with them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gordon, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My 3rd, not my last
Transaction was smooth as silk??again. My favorite sales person has retired but his replacement and the finance dude were awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Ms.9 lo
Excellent service with appointment on time and smiles by service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Routine Maintenance
Service is always fast, the people are always professional and so nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! At Crossroads Ford of Prince George, we value our customers and we look forward to seeing you on your next visit. Take care!
I don't have the title yet.
I was veey oleased with the customer service.and will return for my car to get worked again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Ford focus 2018
Love our salesman, Happy Turner. Not happy with Gap provider, Wise.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you; we appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
EXCELLENT SERVICE
THE SERVICE WAS EVERYTHING OR ALL ANYONE COULD ASK FOR.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!