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Capitol Subaru

(118 reviews)
Visit Capitol Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 9:00am–8:00pm Closed
New (888) 496-8294 (888) 496-8294
Used (888) 499-3511 (888) 499-3511
Service (888) 280-8567 (888) 280-8567

Reviews

(118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capitol Subaru from DealerRater.

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They Upsold me on Services That They Cannot Fulfill

Capital Subaru upsold me on services they cannot do and knowing unable to work on non subaru's and sold me a car with a problem. Subaru service mgr knowing that they can only fix subaru's and non subaru vehicle's cannot be serviced on. Any electrical testing must be done off site. Capital Subaru will rip you off with service packages that they cannot fulfill. There way is to buy the vehicle back to cover up the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Buy new outback

We receive wonderful recommendation from this dealership. They keep a car for waiting my decision to buy car. Compare with other Subaru dealer in Silicon valley, this is the best for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great used car deal!

We bought a used car here and thought the price we saw online was too good to be true. They honored the price and were very straightforward. We worked with Chris Merino who was great. I'd recommend anyone looking for a quality used vehicle to look here!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience

Michael Holm helped make buying a car as painless as possible. Car needed a NEW battery almost immediately. And the alignment needed to be corrected. And the oil required changing immediately. Otherwise, as good an experience as possible.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

Went in to look at a used car for my wife. Although we did not buy from them as my wfie did not like the car, the rep Kari D'Amico was great. Also communicated with Michael Holm via e-mail and he was also very helpful. They were not pushy and showed me alternatives and did'nt act upset or mad when we decided not to purchase. As part of a big network, they appear to have a large inventory of used cars and their pricing seems more fair than most. Wouldn't hesitate to use or refer Kari to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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good service department

Came in on an extended warranty I bought on my car. Haven't had any issues and the staff is friendly. Popcorn machine in the waiting room is an added plus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Judy took care of me, nice staff

I worked with Judy and she was great. Very friendly. Took my Outback in for regular maintenance and My car was in and out in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We love Capitol Subaru

My husband and I take our Outback here for service, and we love them. Fast and fair. I'd like to upgrade to the new Outbacks but they're excellent cars and we'll probably drive ours til it dies. I would recommend any Subaru owner to take your car here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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If you love you car you should go here

I do the service for my Subaru Outback at Capitol Subaru since I bought it here. I purchased the Added security maintenance plan and have no headache for 3 years. The service is good. Staff is professional and friendly. If you are looking for an outstanding service for your car this is the right place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Subaru service

Good service. Reasonable prices for a dealer. Been here 3 times so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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