Reviews
They Upsold me on Services That They Cannot Fulfill
Capital Subaru upsold me on services they cannot do and knowing unable to work on non subaru's and sold me a car with a problem. Subaru service mgr knowing that they can only fix subaru's and non subaru vehicle's cannot be serviced on. Any electrical testing must be done off site. Capital Subaru will rip you off with service packages that they cannot fulfill. There way is to buy the vehicle back to cover up the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Buy new outback
We receive wonderful recommendation from this dealership. They keep a car for waiting my decision to buy car. Compare with other Subaru dealer in Silicon valley, this is the best for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great used car deal!
We bought a used car here and thought the price we saw online was too good to be true. They honored the price and were very straightforward. We worked with Chris Merino who was great. I'd recommend anyone looking for a quality used vehicle to look here!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience
Michael Holm helped make buying a car as painless as possible. Car needed a NEW battery almost immediately. And the alignment needed to be corrected. And the oil required changing immediately. Otherwise, as good an experience as possible.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service
Went in to look at a used car for my wife. Although we did not buy from them as my wfie did not like the car, the rep Kari D'Amico was great. Also communicated with Michael Holm via e-mail and he was also very helpful. They were not pushy and showed me alternatives and did'nt act upset or mad when we decided not to purchase. As part of a big network, they appear to have a large inventory of used cars and their pricing seems more fair than most. Wouldn't hesitate to use or refer Kari to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
good service department
Came in on an extended warranty I bought on my car. Haven't had any issues and the staff is friendly. Popcorn machine in the waiting room is an added plus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy took care of me, nice staff
I worked with Judy and she was great. Very friendly. Took my Outback in for regular maintenance and My car was in and out in no time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We love Capitol Subaru
My husband and I take our Outback here for service, and we love them. Fast and fair. I'd like to upgrade to the new Outbacks but they're excellent cars and we'll probably drive ours til it dies. I would recommend any Subaru owner to take your car here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
If you love you car you should go here
I do the service for my Subaru Outback at Capitol Subaru since I bought it here. I purchased the Added security maintenance plan and have no headache for 3 years. The service is good. Staff is professional and friendly. If you are looking for an outstanding service for your car this is the right place.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Subaru service
Good service. Reasonable prices for a dealer. Been here 3 times so far.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase