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17 lifetime reviews.

  • My First Cargasam

    It was a cloudy Wednesday and I was driving my "family man" car down the road and like a ray of sunshine I saw parked at the Berglund in Salem, My...

    Dealer Response

    Thank you, Spesh for taking the time to write about your experience with us! We work very hard to provide each of our customers with a personalize...


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    It was a cloudy Wednesday and I was driving my "family man" car down the road and like a ray of sunshine I saw parked at the Berglund in Salem, My new Car. I sprang quickly from my car and was approached by two of the most knowledgeable sales people I have ever met. One of them, Josh I think it was, owned one the same cars I was buying and even thou he was not my salesperson, he helped me get to know my new car like a champ. The sales manager was very helpful and I was in and out of the financing quick as a flash. My sales person even got me a drink when I was parched and his lightning fast speed won him the sale. So as I pulled away in my "single guy" car I waved to the gents at Berglund i felt my eyes tear up a little but I quickly recovered as I knew I would be back someday. High Velocity Paintball

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you, Spesh for taking the time to write about your experience with us! We work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Sean was able to get you exactly what you wanted. Don't hesitate to contact us if there is anything else we can do for you. Jerry Schutte General Manager jschutte@berglundcars.com


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  • PARTS DEPARTMENT

    The parts department ordered a OEM tail lamp for my car and after they received it in said it was the wrong part and they could not return it. I h...

    Dealer Response

    I am sorry to hear about your negative experience at our dealership. I can assure you that customer satisfaction is our top priority, and we work ...


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    The parts department ordered a OEM tail lamp for my car and after they received it in said it was the wrong part and they could not return it. I have to pay $65.00 for the part and I cannot use either. I told them I did not think that was right to charge me for a brand new part (still in the box) that I cannot use but they said it was non returnable. I will not use Berglund again for service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear about your negative experience at our dealership. I can assure you that customer satisfaction is our top priority, and we work very hard to please our customers. Please contact me at your earliest convenience so that we can discuss this further. I look forward to hearing from you. Regards, Jerry Schutte General Manager jschutte@berglundcars.com


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  • Thanks Rochelle

    The service consultant, Rochelle, was fabulous. She is well informed and very competent at her job. I had a mother in law traveling from out of to...

    Dealer Response

    Thanks for the outstanding review! We are driven to offer great customer care and we strive to provide the best service experience. We are very ha...


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    The service consultant, Rochelle, was fabulous. She is well informed and very competent at her job. I had a mother in law traveling from out of town with car issues and she manage to squeeze us in with a very short wait time. The mechanic was equally helpful and friendly. When I am in the market for a new car I will return. In fact Rochelle tried to sell me a new Ford Fusion. Thanks for a great experience, I believe sales starts in service. ABS

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the outstanding review! We are driven to offer great customer care and we strive to provide the best service experience. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Jerry Schutte General Manager jschutte@berglundcars.com


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